We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Videographers

Cokes Media LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Videographers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am representing Columbus Chorus of Sweet Adelines (a 501c3 non-profit organization) as the Marketing Manager for the chorus. On November 4, 2023, Columbus Chorus entered into a contract with Cokes Media to provide us photography services at our annual show. We paid them a deposit of $200.00 and were to pay the remainder of the $195.00 on the day of the show. The show was scheduled for December 3, 2023. On that day, Cokes media did not show up at the venue and we never received a call to cancel. We have sent a couple of emails asking for a refund for our deposit. After we did not hear back, I have called a number of times. I spoke with a woman who told me she was the actual photographer and that she was not aware of the commitment and that she was sick that day. She apologized and told me I would hear back from ***** Cokes as soon as possible. When I did not hear back, I called him. We had a conversation on December 25th when I did call back, he apologized and said we would be refunded by the 4th of January. We have not received the refund and now I have called a number of times, left voice mail messages, and have heard nothing in return. Today is January 15, 2024. We would like the refund of $200.00 for the deposit.

    Business Response

    Date: 01/17/2024

    It is always troubling when a client has an issue with our service. Now while we are not perfect, we are always aiming to be. The matter of the refund is handled by a 3rd party (PayPal) who we use as we are a small black owned business for protection, and ease of payment for our customers. PayPal offers us (seller) and our customers (buyer) a way to create a better experience and safety for both parties. As you will remember in this matter you received a PayPal invoice and you paid thru that portal, because of this the payment must be processed thru PayPal, which is what we have done. Once we submitted it for refund it is up to them to handle. I have follows up with PayPal and they assured me it was being processed and sent back. I am very sorry that it has come to this, but it is my responsibility to you, my customer to make this right. I have reached out once again to the 3rd party (PayPal) for the status of the transaction. They have told me it has been processed. I have escalated the matter and I am waiting for their response. (It is January 17th, 7:15 pm) they have told me a response will be coming in the next 24-48 hours. I have also offered to cover a single choir event at no charge to your organization for your trouble and sign of good will. Cokes media will make this right! Once we apologize for your inconvenience. 

    Customer Answer

    Date: 01/25/2024

    Good afternoon, I have been trying to contact your office in regard to my complaint # 21147777 which has been closed. This complaint has not been resolved so I am asking that it be re-opened. The business in question, Cokes Media sent the BBB a response that they were going to reimburse us through PayPal. We have not received the payment. I have delayed my response to the BBB in order for Mr. Cokes to follow up with PayPal. 

    Our original payment was made with a credit card which was submitted through a link (through PayPal) that Mr. Cokes had sent us. We have been waiting for almost two months for this refund of $200 to be credited back to our Credit Card. We will accept other payment options if they are having difficulties with PayPal.

    Please advise. Thank you for your attention to this matter. 

    ******** ****
    ###-###-####

    Business Response

    Date: 02/05/2024

    The refund has been processed by PayPal. Any further issues with this matter is outside of our control. Please check with your credit card company. 

Cokes Media LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.