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Business Profile

Video Duplication

Familyography, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Familyography, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Familyography, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/08/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not recommend this company. Do not use for digitizing old photos, especially. They also do not do the digitizing in Columbus, FYI, they drive them up to their Cleveland store. I spent almost $2000 with them having hundreds of old family photos converted to digital images. When they were finally done, I picked up my boxes, and I was told that they found some old negatives inside one of the boxes that looked to be from the 1940's to the 1960's. They asked if I wanted to have them done as well. I said yes. That was almost a year ago. They lost the negatives, and they refuse to call me back about them. They are simply ignoring me at this point. I am honestly considering filing a small claims court case against them, as it seems that's the only way I will get any sort of resolution from them.

      Business Response

      Date: 07/10/2023

      I am in contact with Mr. **********. I need to confirm a couple facts, which if correct will resolve the matter.  I will respond n more detail soon.

      Customer Answer

      Date: 07/11/2023

      I accept the business's response to resolve this complaint.

    Familyography, Inc. is BBB Accredited.

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