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Business Profile

Valet Service

Premier Valet Parking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Valet Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently took my pet to ****** in ****************, and it was a nightmare. I arrived, parked by a trashcan, and a valet approached, asking me to pull up and give him my keys. Reluctantly, I agreed, though I usually dont let anyone drive my car. He then parked my brand-new 2025 vehicle (under ***** miles) and curbed my rim. I watched but stayed quiet. When a staff member came in, I spoke up. She promised to tell the manager. After waiting, I couldnt find my keysthey had misplaced them. I finally spoke to the owner, who was rude and unprofessional. He refused to replace the rim, insisting hed fix it. I told him I needed an alignment, but he denied it. After some back-and-forth, he agreed to schedule a wheel medic for the rim. You cant damage someones property and expect them to be okay with it, especially a brand-new car. I never wanted anyone to park my car, and now Im dealing with the consequences. This business should take responsibility for their actions.

Premier Valet Parking is NOT a BBB Accredited Business.

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