We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Utility Billing

Columbus and Central Ohio Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Billing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against **** for improper billing and unresponsive customer service. I moved out of my previous residence at ************************************ on 11/22/24 but have been unable to notify **** to close my account because their customer service is inaccessible.I have made 11 phone calls to their customer service line, ************ but after being on the call for five minutes each time, the calls disconnect. I have also left voicemails but received no response. Due to their failure to address my concerns, I am being billed for an address I no longer reside at and refuse to pay this bill.I request the BBB's assistance to:1. Ensure CCOS ceases billing me for the old address and closes the account.2. Waive all charges billed after my move-out date.3. Address their customer service deficiencies to prevent similar issues.

    Business Response

    Date: 12/10/2024

    We apologize you had this experience. It appears that your Property Manager had their site setup to where only they would be allowed to submit the move-out information for their residents, and we apologize you were unable to reach us. We have had an extremely high call volume recently, and our phone system is setup for you to leave a message after 10 minutes so you are not continuously on hold. We have returned your payment for the invoice you included with the complaint. Your service period has been adjusted to the 22nd as your final date and your balance has been updated to reflect this. Please sign into your online portal and submit payment for your updated balance once you see the funds from the original payment returned. We hope this solves your issue and thank you. 

  • Initial Complaint

    Date:09/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently sold my condo, closed my account # *******, paid all my bills . I keep getting additional charges, I try to call and have left voicemails every day, I’ve emailed a few times to have someone call me and no one emails or calls. I have gotten additional charges because they said I didn’t pay on time so I paid what they said I owed. And now I hav e more charges. No one will contact me so I can talk to someone I no longer live at *** ******* **** ***** ****** **** ***** and moved out 9:05/24. I have emails substantiating this snd me alerting them. I fell in being overcharged and might be sent to collections

    Business Response

    Date: 09/25/2024

    CCOS has closed account ******* per the resident's request as of 9/5/24, and a final bill was issued for the last day the resident resided in the address. Because the additional billing fees heavily outweigh the usage for this one day bill, we have removed the charges from their account. The balance is at $0.00 and they do not owe anything further. The only additional charges issued by CCOS were due to a returned payment. The resident made a payment on 8/30 that came from a closed checking account. We were fined by our processor for the returned payment, and passed this fee to the resident. Other than this charge, no additional charges were incurred. Thank you for your review of this matter. 

    Customer Answer

    Date: 09/26/2024

    As long as my account is closed and I owe nothing else I accept that explanation and will consider this matter closed.

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ****** *****

  • Initial Complaint

    Date:09/01/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Water bill was being estimated high and so contacted the company. Was told that they needed to replace the meter and people were not allowing them in their home to do so. I was not contacted or asked if they could replace my meter. I allowed them to replace my meter and was told the past 2 months would be adjusted on my bill since they were estimated high. The next month bill came out, being 3 months of high estimates. Contacted the company again and was once again told things would be corrected on the next bill. Now, 4 months later, the next bill comes out and it is even estimated to be higher than all the previous months. My bill went from being around $60 a month to $98,39, to $116.39, to $126.87, to this months being $149.17. With all 4 of the last months being estimates and being told for the last 2 months that they would have an actually reading and would adjust my bill. They continue to do estimates every month that are higher than the previous months. If the company would have initially contacted me and told me the meter needed replaced, I would have allowed them in my home. They flat out told me they intentionally are estimating peoples bills high so people would contact them and set up times to have the meters replaced. My meter has been replaced and I continue to get estimated bill for more than double of what my normal water bill has been for the past 6 years.

    Business Response

    Date: 09/08/2023

    CCOS strives to ensure that we proved the utmost service to our customers, and that they are fully satisfied with the water billing service we provide. *** *****'s water meter has been estimating since  8/30/18. and the reads have been marked as estimates on our billing statements, and not actual reads. When *** ***** did contact us about the estimated reads we were able to get a work order scheduled for 7/27/23 to replace the meter. CCOS then read the meter for the first time after the replacement on 8/30, but due to an error in our billing department because of the new meter information entered, another estimated read was issued. *** ***** contacted us regarding this, to which we were able acquire the correct read from our data, and fix the issue that caused the new estimated read on the same day we were contacted by *** *****. Since CCOS now had the customer's usage habits over a 30-day period we were able to apply this to the high estimate bills and issue the customer an account credit accordingly. 

    Customer Answer

    Date: 09/19/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.
    Regards,

    Amy Smith

Columbus and Central Ohio Systems, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.