Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is engaging in heavy and blatant price gouging. I live alone in a one bedroom apartment. I rarely ever turn on my thermostat. I am not over consuming or keeping lights on. Each month, my electic bill is at least $140.00. This month, it is now $187.00, with the thermostat having been turned off. I have spoken with the company a few times over this matter and continue to receive the run around, with no real answers or reasons why my bill is always so high. My unit is charged individually per kilowatt usage. This company draws power from the same source as AEP. As a third party, they can charge whatever they want, so they do. Nevermind the every day citizen who is financially hosed over it each month! This is completely unacceptable and I need help from an outside organization to look into this. I've lived in this apartment for 2 years, and have paid that amount each month.

  Business Response

  Date: 03/05/2025

  We apologize the resident is unhappy with the service provided as it is our goal to provide the best service and information we can to the resident. Per the **** we must charge the same residential rate as the area's local utility. In the case of Ms. ***** the default provider for their apartment complex would be AEP. AEP's rate calculations can be found at ********************************************. Attached is a breakdown of AEP's rate for the resident's current bill. The customer used 640 kwh, which this month, AEP would have charged a total of $125.08 for. the equivalent usage.  We charged the resident a total of $124.82 for her individual usage, so we actual came in a bit cheaper.  We encourage Ms. ***** to look at their Submetering Bill *********** Spreadsheet and compare our charges to theirs. You'll enter your usage in the corresponding row to when the bill was issued. For example: enter 640 into the row that says February 2025. You'll compare what is listed as the cost to our Generation, Transmission, and Distribution charges. We are absolutely not price gouging, we are charging her the area's default utility rate for her usage. 

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submetered electricity through AP&L. I am not filing a complaint about personal electricity usage or rates. My personal usage bills are accurate. I am filing a complaint regarding an excessive "Common Charge" billed from 11/20/24 to 12/18/24 (Nov-Dec). As I've been told the "Common Charge - Kwh" is the electricity charge for electricity in "common" areas used on the property (outdoor bulbs in hallways, street lighting, swimming pool filter electricity in the summer, etc. and the total common charge is split amongst all rental units on the property. My previous "Common Charge - Kwh" amount for 10/22/2024 to 11/19/2024 was $7.60. On my current bill 11/20/24 to 12/18/24 the "Common Charge - Kwh" is $21.98. This is nearly triple the amount from the previous month. I spoke with the apartment management (Residences at ******************, ************************************************ owned by **************) and they reported that there were no new common area electrical devices such as extra *********************** (or Christmas lights) installed on the property in the last several months. They report that they have no idea why the "Common Charge - Kwh" usage amount tripled. They also confirmed the historical monthly "Common Charge - Kwh" is typically between $7 and $10 per residential unit. The KWh rates for generation and transmission also have not significantly changed in recent months either. To put this in perspective there are approximately 100 rentals units at ****************** and the total property "Common Charge - Kwh" usage (split amongst approx 100 rental units) jumped mysteriously from approximately $700 in November 2024 to over $2100 in December 2024 and no one seems to know why. This is not a normal increase. What could justify a property using an extra $1400 in common area electricity in one month? I would like an investigation into why. Is this due to faulty metering equipment, incorrect computer billing, electricity theft, possible billing fraud or something else?

  Business Response

  Date: 12/27/2024

  American Power & Light is a sub-submetering company and reads the individual meters monthly. The default utility has a master meter for the entire site and bills this monthly as well. If our meter reads do not equal the total master meter usage, then the aggregate difference is billed to the individual units as a pass-through item. This means the common charge is billed through at the bulk electric rate, as opposed to the more expensive residential rate of the individual units. This aggregate usage difference includes the street lights and common area totals, but if our read date is not matched perfectly to that of the default utility then the usage will not be a 1:1 match. This usage is once again billed as a pass through if there is ever a difference. With it being more this past service period that just means that there was more time between meter reads than when the utility read their master meter. 

  Customer Answer

  Date: 01/02/2025

  Complaint: 22731187
  
  I am rejecting this response because: 

  There is zero transparency about what these common area charges actually are and I feel like I'm being shaken down by the mob. While I'm not going to raise more of a fuss over a $15 higher monthly personal utility bill I have a lot of concerns over what is included in the common usage part of the bill. I only started renting at this property (and started being an AP&L customer) in mid-October 2024 and based on the AP&L's response explanation extra charges for months when I wasn't even a resident on the property and wasn't even an AP&L customer could be) applied to my bill no differently than a resident who was a AP&L customer for all of 2024. This is unfair distribution of utility charges. I also called AP&L customer support in mid-December 2024 about this same bill and was told that the common area charges could include electricity usage for unrented apartments on the property - even though these unrented apartments are not common areas at all. Can anyone from AP&L re-confirm that electricity usage in unrented apartments are included in the master meter charges for BRG Apartments (Residences at ******************) or was the customer support *** for AP&L misinformed?
  
  Regards,
  
  **** *****

  Business Response

  Date: 01/02/2025

  We can definitely confirm that the unrented apartments are not included in these charges. Your property has their own accounts to pay for vacant units, and these charges are never applied to the residents of the apartment community. 

• Initial Complaint

  Date:12/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company billing is absolutely ridiculous. My bill went from ******* for a one bedroom apartment which. Is still relatively high. Now my bill has gone all the way up too over ************************************************************** a ridiculous excuse saying its because of the furnace when nothing has changed from now and a few months ago. This company is just up charging people and we have no choice but to deal with it.

  Business Response

  Date: 12/27/2024

  Winter is when an all-electric unit consumes the most power,and this is due to the furnace usage as well as the hot water heater. The outside temperature absolutely plays a role in this, as it can determine how often the furnace runs. The greater the difference between your thermostat setting and the outside temperature, the more energy is consumed.
  If the resident were to refer to their 11/25/24 invoice the average outside temperature was 54 degrees between 10/19-11/18. Their usage was 896 kWh, and the community average was 594 kWh. Fast forward to their 12/23/24 invoice and the average temperature outside dropped to 37 degrees. Their usage climbed to 1077 kWh and the community average jumped to 1096 kWh. Because the average temperature dropped by 17 degrees, this caused the community to use 84%more energy, while the resident saw an increase of 20%. So yes, furnace usage has absolutely changed from one billing period to the next. Weve attached a breakdown of the residents daily usage, which includes the low temperature for each day,to illustrate how the outside can play a role in electric usage. 

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This power company has to be the worst in all my years of renting. They will cut your power off immediately if you cant pay their high a** balance, they wont work with you even with a payment and quite frankly you can tell they just dont care about anything but money. My bill has increased every month even while not being home. This company is the definition of a scam!

  Business Response

  Date: 06/14/2024

  Good Afternoon,

  Do you have any address information regarding this complaint? I'm not able to locate their account with the email or phone number provided. Thank you. 

  Business Response

  Date: 06/26/2024

  American Power & Light follows state guidelines when it comes to disconnecting power. Once a bill becomes past due the resident has at least 2 weeks to pay the required balance before they are at risk for disconnection. The only reason a resident's bill would increase is because the usage has gone up month to month. The biggest reason for this at this time of year is because of air conditioner usage. If we had the address information for ************ we could get more in-depth with their usage and do a deeper investigation. Thank you. 

• Initial Complaint

  Date:04/22/2024

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  System issues where I can not make an online payment since April 19th (use checking on 19th, then not able to use checking over weekend). Error message received every time. Called to report and all told was pay over the phone for $10.00 fee plus credit card fee. Spoke with “head of customer service with no manager above her ***** who blamed me for eeeor and refused to listen. Multiple emails to email on website with no attempt to resolve or get IT on case. Used two different browsers, cleared browser cookies/cache, still error message. Snipped screenshot and sent to email on site 4/22 after 8pm. Still not able to make payment online for my power bill. Exposes billing shadiness as bill notifications sent out first of month, payment due approximately 14 days after, and another 3-4 days before disconnection notice.

  Business Response

  Date: 04/24/2024

  We apologize you had this experience with our payment portal. We do see that payment was successfully made through the website on 4/23 via checking account. If this occurs again, please contact us right way and we can look for any errors live, while we have you on the phone. 

  Customer Answer

  Date: 04/25/2024

  While after numerous attempts at payment and multiple communications, the way they treat customers is a culture of not doing the right thing, blaming customers, and what turned out to be a flaw in their billing system.  When I finally was able to make the payment, I noticed what the problem was.  When a paymis being made, and this case an ACH payment with a saved checking account information on file, the link they claim to provide was very ambitious and not clearly marked.  I even copied and pasted a screenshot example which I never received a response on. Phone conversations containing empathy but just make payment on line and pay more.  Billing practices are inconsistent and if an employee states the manager who I spoke with had no one above them, that makes them a CEO (*****). She at the start was non-empathetic, hostile toward me, resulting in me being out in the defense, no remorse, and never attempted to do the right thing and look into. All she did was blame me and never explained why the system issue occurred in the first place when probed.  I am owed a phone call from not only *****. but the rude employee on callback (***** I believe) with an apology and an offer of collaboration to improve their online system as it not user friendly at all.

  
  Regards,
  
  Jerome Lotz

• Initial Complaint

  Date:03/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my apartment in Feb of 2023 and my electric usually runs 150.00 a month even though my first month I was never there but my bill was 200.00. Ive noticed the past couple of months no matter what I pay on my bill it seem to get higher and higher so finally I looked at my bill it went from 150.00 to almost double. I had to get some kind help because I was working part-time due to an illness. When I emailed the customer service I was told its a better rate than *** which is not true because I know people who have *** and their bill is not this high! I have a 2 bedroom and its only me and my daughter. I am rarely home and my bill is still over 300.00 for one month

  Business Response

  Date: 03/26/2024

  American Power & Light is a submetering billing company that provides the meter reading and billing service for the owner(s) of Tussing Place, where ********* resides. Per the PUCO (Public Utilities Commission of Ohio) we must charge the resident the same cost as the area’s default utility if we were not their billing provider. In the case of ******* *****, the default utility provider would be ***. The rate for *********’s usage totals come directly from ***. We have included a bill calculation comparison that is on ***’s website located at (link redacted). *** asks that the resident enter their usage totals into the corresponding month to find out the *** total for the billed amount of kwh. We have included this spreadsheet as an attachment, so that ********* can see the *** cost for the same amount of usage. Please compare ***’s total listed on the spreadsheet to our Electric Generation, Transmission, and Distribution charge. Their comparison goes back April of 2023, so we have included Ms. *******’s usage totals going back to that date. 

  Winter is far and away the most expensive months in an all-electric unit and that reflects in *********’s bills. The coldest service period was the invoice issued between the dates of 12/27/23-1/27/24, and the usage reflects as such because there was most likely more furnace usage. Please keep in mind that the larger the difference between inside and outside temperature the more energy is required to satisfy the stats on the thermostat. This is why usage totals are higher in the winter than in the summer months. We’ve included a daily breakdown that shows the average outside temperature, as well as daily usage totals for *********’s unit that start a few service periods prior to when she started to see an increase in the usage totals through today, 3/26. From this information, you’re able to see that there is a direct correlation to the colder days and higher usage. As we start to transition into spring, and the temperatures warm, ********* should start to see a decrease in her usage as she will not be using the furnace to heat the apartment. We hope this information helps answer Ms. *******’s questions and concerns.

• Initial Complaint

  Date:03/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My APL bill is excessively high and continues to increase each month as if my thermostat is in the 100s! Winter aside, there is no plausible way I can accumulate a bill for over $300 in a 30 day timespan! A tech was sent out and advised me that I’m not just paying APL but also AEP??? This is unacceptable and highway robbery. I don’t have a washer or dryer and I wash my dishes by hand so I don’t use the dishwasher. You would think this would make my electric bill cheaper. In my previous apartment with AEP my highest bill never touched $200 let alone $300 and I had a washer and dryer while maintaining my temperature year round. Because I did not have $300 at the time I still managed to make a payment for half of what I was being charged rather than skipping the payment entirely. Now I have a disconnect notice telling me to pay $380 by card and not able to use my savings account to bypass their absurd “convenience” fee! I called customer service 3x to be hung up on while waiting in the queue twice and the 3rd time after finally being next in line was sent to a voicemail! System says they close at 4:30 and it’s 4. AEP was never this money hungry and did not threaten customers with disconnection notices who made payments each month. This company needs to be investigated and from my standpoint shut down for scamming people.

  Business Response

  Date: 03/21/2024

  American Power & Light is a submetering billing company that provides the meter reading and billing service for the owner(s) of Arden Park, where ****** resides. Per the PUCO (Public Utilities Commission of Ohio) we must charge the resident the same cost as the area’s default utility if we were not their billing provider. In the case of ***** ****, the default utility provider would be AEP. The rate for ******’s usage totals come directly from AEP. We have included a bill calculation comparison that comes directly from AEP’s website located at (link redacted). AEP asks that the resident enter their usage totals into the corresponding month to find out the AEP total for the billed amount of kwh. We have included this spreadsheet as an attachment, so that ****** can see the AEP cost for the same amount of usage. Please compare AEP’s total listed on the spreadsheet to our Electric Generation, Transmission, and Distribution charge.

  Winter is far and away the most expensive months in an all-electric unit and that reflects in ******’s bills. A new invoice was just issued on 3/4 where the average temperature rose 9 degrees from the previous invoice. Because of this, there is less furnace usage and that reflects in the amount due in the bill. The overall bill cost dropped from $303.33 to $211.98, and as it continues to warm up outside ****** will continue to see significant drops in usage. The latest invoice is very similar to their December bill when the outside temperature was almost identical. Their bill total during that service period was $210.94.
  

  In regards to our call center- The phone system allows a caller to stay in the call que for 10 minutes at a time. If the call is not answered because our representatives are busy helping other callers, the system asks that you leave a voicemail for us to return as soon as the next rep is available. 

  Customer Answer

  Date: 03/26/2024

  Not only does this response fail to address the oppressive measures APL took by threatening to disconnect my power despite receiving a form of payment for the previous month. But the number difference in temperature change (9 degree increase) is not that drastic of a change, yet my bill miraculously decreased by nearly $100. This creates more skepticism seeing as how post my complaint my following bill was more rational. I still stand on what I said and believe this sub metering company needs to be looked into. It's rather unjust for me to be forced to have APL while still being subjected to pay both APL AND AEP, while not having the option to just solely get my electric from AEP. 
  

  Business Response

  Date: 03/26/2024

  ****** is not paying APL and AEP, they are only paying APL. We are simply stating we are charging AEP's residential rates per the PUCO guidelines of submetering and billing practices. We are billing the resident exactly what they are using at the AEP residential rate.

  The only disconnect notices the resident received were for a total of $153.33. A payment of $150.00 was made on a balance of $303.33. Because of this, a 14-day notice was issued on 2/29 as $153.33 was the remaining balance owed from charges due on 2/23. An additional 10-day notice was issued on 3/14, once the 14-day notice expired, for the same amount of $153.33. Both of these notices are attached. ****** was never issued a notice asking for payment of $380.00 to avoid service disconnection. When an account has an active disconnection notice we require guaranteed funds to be paid to close the notice, and unfortunately paying with a checking account is not considered guaranteed funds. We apologize to ****** for this confusion, but we are following disconnect guidelines as well as the rate guidelines established by the PUCO.  

• Initial Complaint

  Date:02/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have signed my lease on December 30th. I was still in the process of moving to this apartment. During the entirety of this time, I have not resided in this unit ever. Then comes January 25, 2024 I receive a bill totaling over $240. 1. I was not aware nor informed of how much per KWH I would be charged. 2. After reviewing many other customers reviews, I learn that I just made the mistake of moving to my new apartment unit merely because this company is their electric provider. Why does this company charge so much ? I have been with AEP for over 10 years and my bill never crossed over $120 during winter. I do not think this company is pricing and billing fairly, for these reasons I will look into the legality of this.

  Business Response

  Date: 02/23/2024

  Your electric charges from 12/31/23-1/23/24 were for a total of $206.71. Because this was your first bill there was an additional account setup fee that added to your total. The winter months are far and away the most expensive you'll have in an all-electric unit. We cannot speak to your last residence, as you may have had a gas bill to defer some of the utility costs. If you look at your bill we list the default utility price, which is AEP's cost for your usage during the billed service period. We're including a spreadsheet from AEP's website, located at (link redacted) under the submetering bill calculation spreadsheet. This is where you would check our cost against theirs. The price they list on this spreadsheet would need to match our generation, transmission, and distribution cost +/- $0.01 due to rounding. Also attached is a daily breakdown of your first billing statement, so that you can see where your power was used. You can see that your usage per day in February has dropped tremendously, so your next bill will be significantly less expensive. Hopefully this answers your questions/concerns. Thank you. 

• Initial Complaint

  Date:02/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  these electic bills are way over priced for us consumers this is a rip off company so many reviews on this company everyone is saying the same thing I've nenver had an electric bill 400.$ or highrer all neagtive reports they also don't have no budger plans or off no type of bill payments pricing is a straight rip off needs to be reported and something done elelctric should be no more tah $150 -200$ or less in the winter and def lower in the spring and summer months going to an Attorney w this as well.

  Business Response

  Date: 02/14/2024

  We absolutely understand the frustration when it comes to the cost of the electric bill. The two main factors for this would be the general increase in the cost of a unit of electricity, as well as the colder weather experienced during resident's service period of 12/22-1/23. The winter months are far and away the most expensive when residing in an all-electric unit. The main reason for this is the furnace. The greater the difference between inside and outside temperatures, the more energy is consumed to satisfy the stats on the thermostat. To start- the equivalent usage last year would have cost a total of $288.76, as opposed to the charges of $390.05 this year. This is because the area's default utility (AEP) saw a rate increase, and per the PUCO (Public Utilities Commission of Ohio) we must match the rates of your area's default utility. During the cold snap from 1/14-1/21 the unit consumed a total of 535 kwh, or almost 30% of your total bill. The average usage per day for this unit during that time frame was 66.87 kwh/day, compared to 56.76 the rest of the month. The cold weather alone, caused a usage increase of about 10 kwh/day. The good news is, as the weather starts to warm your usage will drop dramatically. Since the resident's last reading taken on 1/24 the usage per day total has dropped to 41.59 kwh/day. This equates to roughly 1,247 kwh over the course of a month, as opposed to the 1,954 kwh billed last month. For maximum efficiency we do recommend that the thermostat be set between 65-68 degrees during the winter months. We hope this helps the resident better understand their electric usage. 

• Initial Complaint

  Date:02/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my place 11/7/2023 my first bill was $125. The first month I was barely home due to the fact it took all month to move in. My second bill was $378 which I thought was insane and my current bill is $527. This is robbery and it makes no sense to how they can charge people these high amounts for a small 2 bed room apartment!

  Business Response

  Date: 02/05/2024

  American Power & Light (APL) has been contracted by the community owner(s) to meter and bill the electric usage for the individual units at ****** *****, where Mr. *** resides. As APL is a submetering company, the PUCO (Public Utilities Commission of Ohio) regulates our rates to match those of the areas default utility. The default provider for ****** ***** is AEP. We've attached a spreadsheet from AEP's website, that allows the resident to compare our rates to AEP's. This can be found at (link redacted). As you can see from this spreadsheet, our costs match AEP's. 

  Mr. *** also resides in an all-electric unit. The winter months are when these types of units see their highest usage totals throughout the entire year. How the resident is operating their thermostat will heavily influence how much they use during the colder temperatures. We've also attached their usage going back to November,; so that they can see how cold temperatures have affected their daily usage totals. From November-February there is almost a direct correlation to the total amount of usage and the colder temperatures. To help combat this we have also attached or efficiency tips for the resident to review. Their usage totals will start to drop quite considerably was we get out of the winter months. We hope this helps address Mr. ***'s concerns. 

  Customer Answer

  Date: 02/08/2024

  someone needs to come out and do another read. Secondly I don’t not live at ****** *****, thirdly I am a woman while you proceeded to call me “ Mr. *** “ which is very rude. Winter months are not the cause of a $500 nor $300 electric bill! You are robbing people because we have to choice but to have power is inhumane. 
  

  Business Response

  Date: 02/14/2024

  The name of the complex the resident resides in **** ****, our apologies for this confusion. Winter weather and the increase in the default utility rates are absolutely the cause for the high bill totals. Now that we are seeing warmer temperatures since the most recent bill has been issued the usage has dropped significantly. In the three weeks since the meter has last read, the resident has used a total of  1,111 kwh. In comparison- over the first three weeks of last billing cycle the resident used 1,404 kwh. As the temperatures continue to get warmer the furnace will run less and less, causing a significant decrease in usage as we are already seeing. The cost comparison of these three weeks is $229.39 versus $285.22. Over the course of the eight days when temperatures where in single digits the resident's unit used a total of 750 kwh, averaging 93.75 kwh/day. So they used a total of $179.65 worth of electric in those eight days alone. Which again, can be boiled down to the outside temperature and furnace usage.