Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep running my credit for a car I was going to co sign for my son over a month ago if not longer which they still denied him yet Ive gotten atleast 25 denial letters in mail over the past month and do not want my credit score being lowered by this spoke with them no help

• Initial Complaint

  Date:12/11/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September/October of 2024, i purchased a blue 2022 ***** blazer from the dealership located at *****************************************************************. ***** was the salesman and seemed to be ******* me as well as *****, who was the one I signed my papers with. They didn't have much inventory but I was in need of a car, so I settled for the blazer with them verbally stating I could bring in the blazer to have repairs made to the body damage.

  There are several dents on the rear hatch and a big dent on the roof of the vehicle. I purchased this vehicle on a sunday. They told me the **** *** Is there every other Sunday and asked me to bring it back the following Sunday. Well, as time goes by, I have several jobs and I haven't had a chance to just stop in so i've called sveral times trying to make arrangements for when the **** *** will be there and have yet to be called back from ***** or ******.

  I ended up talking to a man in the service department. And he had me text the photos of the damage so he can let the **** *** know but I still haven't heard anything. The communication isn't there and I'm extremely disappointed for them, not keeping their word on their end, because the dents is what stopped me from picking the Blazer, the first time I seen it.

  No communication, they did not keep their word. 

  Customer Answer

  Date: 12/15/2024

  I have text messages taking the salesman I'll be in Sunday.  There was no **** *** there to fix it.  And other text messages that a guy from the service department wanted me to send him so he could show the **** ***.  Never ever got back to me. I've called several times.  Also , attached is the contact. 

  Customer Answer

  Date: 12/19/2024

   I really need to speak with someone today, so please call me as soon as possible. Thank you.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 11, 2024, I began the process to purchase a 2019 ******* Elantra with 81k miles from Bobb Automotive. I was informed the car would go through a full inspection and that it had no mechanical issues. I paid ***** dollars down for the vehicle and purchase insurance for the vehicle. Amount Financed:$13,496.04. They had me to sign paper before I received the vehicle, or even test drove the car. The car was delivered to be from **** to ** on October 20, 2024 late that evening. At delivery the check engine light was on, but went off after I put gas in the car. I assume the gas top wasn't properly put on. On Sunday, October 27, 2024 the car broke down on that morning. I immediately contacted the sale associate that sold the car to me by text. I sent her pictures of the dashboard. I told her I was on the side of the road. I called for a tow truck but managed to get the car home after sitting on the side of the road. On Tuesday, October 29, 2024 the car did not start, I had it towed to a licensed Automotive shop to do a diagnostic. It was discovered that the car needs a engine. The dealership blamed me and said they will not fix the car or refund my money. I have been falsely accused and ignored. I have made numerous of calls and both the sales manger and general manger refuses to answer. I only had the car for 6 days and it does not run. I want justice and my money returned and for car to be returned or fixed.

  Customer Answer

  Date: 11/12/2024

  They failed to put the condition of the car on paper. These papers were signed before I received the car. 

  Customer Answer

  Date: 11/19/2024

  Please see the attached Repair Estimate from ******* Automotive. 

• Initial Complaint

  Date:10/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Okay so here is a few. One they never told me the car was wrecked on the passengers side. Or I would have never gotten the Jeep I am in. They never gave me a car fax and I ask them for one. When we 1st got the Jeep not even a day latter it was back on their door step because it was over heating the ac and heat was not working and the car jolted like someone hits you from behind when they really didn't. We was told they didn't even know this car was on the lot and didn't even have time to look at it before they sold it. They only had a car a week before they even sold it to me. They said they would fix the issues and never did. This place is not a good place to get a car. I don't even know if the Jeep that I am in is safe for me or my kids who i might want to add are disabled and I need a safe car for them. I want to report them they can't keep getting away with this and doing this to people they never even told me the car was in a accident I had to find this out with the bmv. I would never put myself or my kids in a Jeep that's been wrecked they would have never made this deal if I even had any idea of this.

  Customer Answer

  Date: 10/21/2024

  Hello I wanted to let you know I sent the documents in an email. For some reason it would not let me add it or even send it. I am so sorry 

  Customer Answer

  Date: 10/21/2024

  Hello I am so sorry I had to send it to this email 

  **********************************************************************************************

  Because for some reason it would not let me send it on here i am not sure why and I also went in to details please let me know you got it. Thank you so much.

  Jazmine Honzell 

  Customer Answer

  Date: 10/22/2024

  Hello my name is ******* *******. My complaint number, 22448662.  I was trying to send you guys my contract with *** says yes and it would not allow me to. So I thought maybe I could send it to this email. I hope thats not a problem. Also I can not get the carfax tell November 1st. I hope thats okay and I am not sure but if you can call the Columbus Ohio bmv. I hope they are able to tell you what they told me. Please let me know if you need anymore documents from me. Also plesse let me know if it is okay if i get the carfax in November Thank you so much. 
  ******* *******

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2016 dodge Challenger with only ****** miles . They told me that I had to get the warranty that it was the bank I go through that Wanted it .. I did as they said no problem well ***** miles later the car engine blew .. warranty would not have fixed it because the car was unannounced to heavily modified by the previous owner. So the I was told at the first shop I had to take it too a performance shop ... well I let all this information go to the dealer and my loan company and was told nothing they can do for me ... so I said okay and just kept going with it ... well then I finally had some money saved and got it to a performance shop well they said it has a mds switch that was used for nitrous, and that the engine was completely taken apart recently and also had numerous other add on racing type of modifications.. also said that the cheapest it would be was to replace the engine completely and that was from ***** to ****** to do .. well I'm upset at **** point for already paying 750 a month for a car that does not run so I called the dealer and the bank again for help or advice .. and informed them of all the details ... well the dealer stopped all communication with me completely would not answer or return my calls ... the bank told me it's on the dealer and at this point I just need some advice on what I can do ... I just feel like only 3000 miles is just not what a ****** dollar purchase should get me ... and even if they paid half I would be happy or even just labor ... I was never informed that the previous owner used the cat to race ... and we'll I just don't know what to do anymore ... I was forced into a warranty that did nothing and now I'm just lost at this point trying to make sure I keep paying for it so I don't hurt my credit ....thank you for listening and god bless ...

• Initial Complaint

  Date:08/12/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the date it all started was 3/30/2024 a company by the name of NABS reached out to me after i filed bankruptcy.

  they said that they could help me get a car. i was in contact with a guy named *****, went through the process, then started to look for a car. I told him i would love a ***** coup. we found the perfect one. but then i got passed to a guy named ***** who had the car shipped within that week after i had to get it insured which cost me a lot of money for the down payment.

  about 3 weeks later he sent me a random text saying that they couldn't go through with the loan because something was wrong with the car fax. which i thought was very strange because i ordered the car fax before i signed the contract and it was completely clear. they then made me put insurance on a second car while still paying for the first one. even though i didn't have that car.

  I had to wait nearly 3 weeks for that car to get to me. when it arrived, it did not have tags. i had to contact them over and over to email me tags so that i could move the car.

  they then never sent any paperwork to the local DMV for my title or tags for over 60 days and my temp tag expired. upon speaking to the title person (*****) she became very irritated with me for my calls after having to rent a car to get to work because i was pulled over and told that my tags were expired. she hung up in my ear and sent me to voice mail constantly. no one would speak to me or direct me to who i could speak to.

  after writing a review i was contacted again the next day by ***** who assured me for the 4th time that i would be reimbursed for all of my trouble i was not.

  they then finally sent my tags to DMV in july when i got the car in May but only gave them $20 for a temp registration when the bill of sale stated that they had to pay all fees including tag title and registration. 

• Initial Complaint

  Date:08/11/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Services on vehicles

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB transcribed from typed letter received via US Mail: To Whom it May Concern: I am writing today because I have a complaint against the Warranty & Gap Insurance with Bob Says Yes of Columbus, Ohio. I have made several phone calls over the last 6 months and have taken the paperwork personally to the business to get my refund for the Warranty & Gap Insurance after the car was sold & paid off. I have been patiently waiting without ever a courtesy call back. I have enclosed copies of paperwork which as I stated was given to them months ago. (11-6-23) I was in contact with **** ******* & **** ()************. Also, a ***/**** in Finance. 12-1-23 called *** to check on refund and was transferred back to the people who handle that. There was no answer and I left another message. Then I call and talked to **** ******* and he said that it takes 8-10 weeks. On 12-27-23 I called again ###-###-#### to a lady named *****; she said she would call me back and she never did.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on March 20th and my temporary registration expired May 7th. They still have not gotten my paperwork processed for my permanent registration or my plates. I have to drive with expired tags because I can't afford to Uber everywhere I have go. Every time I check in ***** *******, the title clerk, tells me that everything is on the way but yet nothing has been received. I don't believe they have done anything because my DMV has no record of my VIN in their system. I'm paying for a car that isn't technically mine at this point and I don't know if it ever will be. I would like my plates and registration ASAP

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car December 28, 2023. Around the end of March beginning of April I started hearing brake issues. I took my car to Buyers Audi and did a oil change and they did a full car inspection. I was told that my brakes and rotors need to be replaced for the front and the back. I replaced the front brakes and rotors with national auto service for $617. I called Bob at Bobb automotive and explain to him what I was experiencing. He scheduled a repair at Bob automotive I was there for four hours. Repair was done. I drove for two days and the squeaking appeared again. I contacted Audi. They indicated that the back Brake pads were not greased prior to being applied. Today, May 30, 2024 I’ve been driving for an hour and my car sounds like a bus when I stop. I contacted Bob automotive. They told me they would charge me to inspect the brakes again because they did everything they were supposed to do which cannot be true because if you did a proficient repair job, I shouldn’t hear squeaking like I’m driving a school bus in a luxury car. I would like my issue resolved and my brakes repaired correctly. This is embarrassing. I called the auto dealer who repaired my front brakes and hes willing to replace any time because parts can be faulty. Bobb automotive said no they would l charge me. That’s insane if theirs issues with manufactured parts the automotive should correct and repair.