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Business Profile

TV Installation

Panel Pro TV Mounting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Installation.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/13/23 at 7:24 PM Talked and texted multiple times with Brian, set a date for him to come over but he wanted half of the $350.00 as a deposit so we sent him $175.00 through Venmo which I have the receipt for. Never showed, called or replied back to any of my texts. Now his phone says the voicemail is full and can't take any messages. The website says his address is **** ******** *** ******** ****2. We will be making a trip over to his house if this is not refunded.

    Business Response

    Date: 11/27/2023

    This customer has been refunded in full to his wife's account which is the account used to pay. This refund has been issued in full several days ago. I was I in a major accident. Sincerely, Brian Panel Pro ###-###-#### 

    Customer Answer

    Date: 11/27/2023

    I accept the business's response to resolve this complaint.
    Regards,

    ***** *******

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    He asked us to pay $1450 upfront so he could purchase the TV and mounts before he started the work. I told him that was fine. So we paid him and he was supposed to come Saturday the 11th of November. He couldn’t show up because “the mother of his children was sick” so so he needed to get his kids. He asked if it was fine to come Monday. I said that’s fine. Monday comes around he was supposed to show up at 11Am didn’t show up. He calls us Monday and says sorry I was at another job much longer and it was 3PM and he was tired. So he asked if he could come Tuesday and I said that’s fine. Well Tuesday comes around and he’s stuck in traffic because of an accident. He was supposed to show up at 11 and supposedly sat in traffic for 7 hours and couldn’t come. Wednesday comes around he’s supposedly on his way an hour goes by from the time he said he was going to show up. This time he was supposedly in a wreck. We paid him up front and never got our money back. He said it takes 7 days to issue a refund which makes no sense since we sent it on ***** and it’s instant even with business accounts.

  • Initial Complaint

    Date:09/15/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted through website for a quote to install/hang tv, talked to him numerous times by phone. Sent money to book appt and for equipent. Never showed on appt day or returned my calls or text. I left a bad review call the next day with an excuse ask me to take a ruby down rescheduled never showed again and now won't return text and when I call goes direct to voicemail saying not accepting calls at this time

Panel Pro TV Mounting is NOT a BBB Accredited Business.

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