We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tree Services

Johnson's Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2023, I contracted with this company to have several trees cut down, a tree trimmed and stumps removed. Joshua came to my property to complete the job, which he had to do in two separate trips. The first one resulted in the tree trimmed and trees cut down; however, he was unable to remove the stumps in the backyard and promised a return. He returned on September 18, 2023, but was unable to remove the stumps in the backyard. He promised that he would come out again and placed some weed killer stuff on it. Indicated it needed time to get to the roots and he would return. In good faith and in obvious poor judgement, I made complete payment on this day. I never heard from Joshua again and reached out on October 11, 2023. He indicated that he had family emergency and would be coming to complete the job; however, there has been NOTHING since that time and it's now November 29, 2023. I made unsuccessful attempts to contact company via email (returned as undeliverable) and phone call (disconnected). I would like to get partial refund for the services not completed.

    Business Response

    Date: 02/08/2024

    2.8.2024 BBB spoke with Scotty Johnson he said on 2.7.2027 he sent the consumer a $100.00 money order.

    Customer Answer

    Date: 02/23/2024

    Hi,

    This is to confirm that I did get money order delivered on Tuesday, February 20, 2024. I immediately notified the company.

    I would like to note that post mark was stamped February 15, 2024 which appears to indicate it was mailed approximately a week after indicated.

    Thank you for your assistance, in this matter. Appreciate the diligence 

Johnson's Tree Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.