Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2023

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  sunshine vacation properties llc said they would buy my time share in pueblo bonito after many different requirements for money to be sent to me and the loss of 14,000.00 i have received nothing their website phone number have all been disconnected i have read other complaints with the exact same requirements i was told needed to be completed to have the time share sold none have worked

• Initial Complaint

  Date:06/04/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Sunshine Vacation Properties about selling my timeshare in Mexico. I entered into an agreement with the company to broker the sale of my timeshare. Only after that did Ms M******* tell me I needed to first pay federal taxes in Mexico and then my transaction would close and proceeds would be sent to me. I wired about $3000 to a bank in Mexico for the taxes. As week later Ms M******* told me I now needed to pay state taxes in Mexico for the sale. I wired another approximately $2000 for those taxes. Again I did not receive my sale proceeds. Ms M******* then told me I needed to pay another several thousand for a libre de gravamen for the sale to be completed. According to her there was no other way to complete the transaction but for me to keep paying these supposed fees. I cancelled the transaction and Ms M******* said the refund of nearly $5000 of taxes I paid would be processed in about six weeks. This was in January. In early April Ms M******* sent me information about the apparent refund sent to me. I have not received any money and Ms M******* has refused to respond to my emails since April. I was also contacted in early May by someone apparently with the consumer protection agency in Mexico who said Ms M******* has not refunded taxes to many clients.

• Initial Complaint

  Date:05/23/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business/proprietor personally guaranteed a refund under notary public stamp that "sales tax" on the transaction to sell a time share vacation property in Mexico (paid in advance) would be refunded in 15 days if the sale was not completed. The transaction was cancelled in early February 2023 after additional upfront fees were requested and not provided. The proprietor has not honored her guarantee to refund the money and keeps blaming the Mexican government.

• Initial Complaint

  Date:04/26/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company defrauded me out of more than $50,000 on a supposed time share sale. The charged fees on top of fees and never paid me anything. This company and their services are a SCAM.

• Initial Complaint

  Date:04/13/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 2022, we were contacted by **** ********** President/Owner of Sunshine Vacation properties LLC, ###-###-####. She sent an email to us RE: Offer for Pueblo Bonito membership. We were interested in selling our membership. We visited the property 1 time. We were told we had to pay Federal Tax of $2,880.00 USD. We paid the tax and received additional information that appear to come from Mexico. Once the payment was received by ****, ******* de Mexico, Mexico dated November 21, 2022, on the closing date of Friday, November 25, 2022 the funds of Account #********* will be transferred to our account. This was not done. In December we were informed the wire transfer in the amount of $36,000.00 USD was reviewed by customs in Mexico. We were informed that we had to send $4,500.00 before the funds can leave Mexico. We sent another wire transfer for a total of $7,380.00. Jan 12, 2023 Sunshine Vacation Properties stated they would reimburse us from the sale of the property. This did not happen. Jan 13,2023 we did another wire transfer for $3,120.00. The Mexican Government required a libre de gravamen required to be paid. **** ********* paid 40 % of the fees and said we needed to pay the remaining 60% of the fees. We sent $10,500.00 to Mexico based on numerous documents from *********. She sent us an email on January 24, 2023 that stated Sunshine Vacation Properties GUARANTEE that the taxes and fees in the amount of 10,500.00 will be refunded to ******* & **** *****. This did not happen. We never received payments that we sent by wire transfers in the total amount of $10,500.00. 

  Business Response

  Date: 04/18/2023

  Mr. and Mrs. ******,

  I actually have your refund check here at my office. I have been trying to call you for the last month. Please call me back at ###-###-#### so that I can mail the check to you this week. Or you can send me an email and I will respond. Thanks for getting in touch.

  Customer Answer

  Date: 05/02/2023

  I have called her and left a message and sent her an email, but we have never received the promised refund check. the last time I heard from her was April 19th when she said she would send a check through UPS and it would arrive next week. (Docs attached)

  Business Response

  Date: 05/03/2023

  Hi. The check will be delivered between the 16th and 19th of this month. Regards,

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 14, 2022 my husband, ******* (*****) *******, received an email from ****** ***** of Sunshine Vacation Properties (SVP) with a purchase offer for our two annual timeshare weeks at Pueblo Bonito Sunset Beach, Cabo San Lucas, Mexico.

  After much research and numerous discussions with **** *********, president of SVP, including references provided by ****, we decided to sell. The first sales agreement was modified later for more money to us as there are 80+ years of weeks left on our timeshare contracts. We were even emailed a document from a Mexican bank showing the sales funds were in an escrow account in our names from the buyer.

  We were made to pay a Federal Mexican Tax before we could receive our proceeds. $5,520.00 was wired to ****** ***** **** on 12/21/2022. Then we were informed that our payment was held up in customs and had to send a custom’s fee of $6,200.00 which was wired on 12/27/2022 to the same person.

  Next they required a Libre de Gravamen Certificate which was another $5,580.00 from us.

  At this point we refused to upfront any more money and cancelled our transaction which was an option provided by **** *********. Since then it has been back and forth about the promised refund.

  I have filed an Internet Crime Complaint with the FBI on their IC3 form as well as called the Secret Service, Federal Trade Commission, Elder Abuse Hotline and the Texas Attorney General.

  Please see the attached initial sales agreement.

  Business Response

  Date: 02/28/2023

  We have been in contact with the clients constantly and are trying to figure out what is going on. This is not normal procedures for our company as regulations have changed where their transfer is located. The clients have not been responding to my most recent emails and I assume have decided to move forward with this complaint.

  All that I request is sufficient time to review the situation and refund them properly.

  Our company has not received payment for the commission nor have we received any money on this transaction from the clients. Payments that were made by the client to Mexico departments for the transaction will be fully refunded as guaranteed by those departments, because they cancelled the sale. Again payments were made to third parties and not to myself or my company, and that is why I do not just have the ability to send a refund. I need to review the situation with an attorney and verify the correct procedures.

  I ask that they give our company 30 business days to review this transaction and we will personally refund them if the refund is not processed correctly from the parties that they paid to. 
  

  Customer Answer

  Date: 04/30/2023

  I must first apologize for contacting you before April 30. I was not aware there was a specific date to respond again. I remember I was just told to give it more time. But when I found out that the tracking number provided by **** ********* does not exist, I became very concerned. These promises have stretched from receiving my refund in February to now May with nothing to prove anything has been sent.

   

  I refuse to keep moving the deadline month after month. Would you please give **** ********* a deadline for me to receive my refund or the complaint will be added to the BBB information on Sunshine Vacation Properties?

   

  I have been without my $11,720 since December and she used a scammer or criminal transactions in Mexico with the so called intent of “reselling” my timeshare weeks. I had to put money out to receive my proceeds. However, even after sending that much money, they wanted thousands more before finalizing my resale. That is when I said no more money up front and to cancel the whole transaction.

   

  So please advise where we go from here. A full refund with a deadline soon is all that will settle this for me. 

  Business Response

  Date: 05/03/2023

  As explained to the client nothing was paid to the company. I did not receive payment by her for my services. She made payments to government departments and I have to follow their regulations and laws. They process the refunds directly to the person who paid the fee to them. This process has nothing to do with me. I am trying my best to do the right thing by doing due diligence and trying to get updates on tracking and information in regards to the refund. The tracking number is what I was provided. I will be back down there on Tuesday and will see if I can get some sort of resolution. I understand that the client is frustrated but this is out of my hands. I am also very stressed and trying to do the best I can.