Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/8/2018 had my 1996 impala SS towed in for a transmission rebuild. I asked for beefed up internals to handle up to 500hp. 6-21-2023 I started losing power in 4th gear. Took it to AZ transmission where I originally got it rebuilt. So apparently what I got was a weak transmission, that has too many electrical issues that now the shop that rebuilt it refuses to touch it. Has too many issues the shop mechanic mentioned. Same shop name but different workers and mechanics. I paid $2144.43 for what I thought was a performance transmission with performance stall and internals. Turns out the transmission isn’t electrical wired correctly and can’t handle what the engine produced.

  Business Response

  Date: 06/30/2023

  We would like to be as transparent as possible for everyone on this. First and foremost the previous owners we have absolutely nothing to deal with the old owner TIM has passed away . When we acquired the property we rented the building the building was established as a transmission rebuild shop already with the building came the phone number attached. People know the phone number as a transmission repair facility so we opened a DBA close to the name prior which was AZ Transmission Re-builders our DBA name is A2Z Transmissions. As far as the complaint is concerned the customer brought his vehicle here for a diagnostic on his transmission for not shifting properly. The customer did in fact show us the prior owners estimate as shown here it states estimate on the top right corner. We understood the customers concerns regarding his vehicle and did inspect the vehicle per his request which we charge 89.99 plus shop fees and supplies plus sales tax as he signed and acknowledged. Our inspection proved the transmission needed inspected internally which would require a tear down estimate. We opted to not work on this vehicle for many many safety reasons a lot of lines rubbing the exhaust, oil leaks, the frame is bent in many places we determined for our peace of mind it was best to refuse to work on this vehicle due to the many issues. The customer paid the inspection fee and our manager decided to refund the customer his inspection charge back even though we were not liable for anything regarding this vehicle it was simply our choice to refuse to work on the vehicle. If the customer did in fact get his transmission rebuilt with performance parts in 2018 like the estimate says the warranty would not stand as most rebuilds in this industry at that time came with a 1 year or 12,000 mile warranty and most do to this day as well our warranty is 18 month 18,000 mile warranty on rebuilds. PERFORMANCE BUILDS HAVE NO WARRANTY we don't offer performance rebuilds because they are abused and neglected. We can not speak for the prior owners and there warranty options on performance builds or anything for that matter as we are not associated with them. Our conclusion to this matter since it was a situation with the prior business was to simply refuse to get involved and refund the customer his money even though he knew we was not associated with the prior business. We are not sure why we are involved in this matter for being he claimed it was rebuilt for performance reasons in 2018 this is 2023 5 years later I'm quite sure it would not have any warranty at all and there would be no way but to remove the transmission from the car and do a tear down to prove if any performance parts were installed into the unit. We wold ask the BBB to consider not posting this complaint which holds no water with our company to our profile and also see attached all signed documents for our check in process his payment and refund we have done already thank you!

• Initial Complaint

  Date:05/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  a2z is a transmission rebuilt business they have my truck bout 8*eeks no* they have been junking around fixing my truck they called me telling me that they bought a use transmission from the junkyard that *ent out and no* they *ant me to pay them $500 dollars to replace transmission they had *arranty on they buy, plus they broke my driveshaft and *ell it back together demanding $2,800 to fix my truck *hen *e agreed on $2.500 to rebuilt my transmission not to buy a used one. I offered to buy my o*n transmission they told me I could not do that because they rebuilt them and I'm not responsible for a used transmission. They bought a used transmission any*ays and they told me it *orked at first no* it doesn't *ork and no* they calling me to replace it *hen they told me that they had a 60day *arranty but *e agreed on rebuilding my transmission n the first place. no* they are holding my truck and my original transmission for payment that not complete...

  Business Response

  Date: 05/24/2022

  Per conversation *ith business, vehicle in question has 448,323 miles on it.  The shop provided a free to* to the consumer.  On April 27th, the used transmission *as okayed by consumer for a total of 2500 plus fluids, shop supplies, tax, etc. versus a rebuilt.  Consumer stated at the time that he *as unable to afford the rebuilt transmission cost of 3700.  This used transmission *as authorized using the consumer's birthdate.  As far as the driveshaft, frame is rotted and the shop agreed to help *ith minor repairs.  They did not damage the driveshaft.  Car has been ready for 2.5 *eeks and bill is due *hen vehicle is picked up.  

  Customer Answer

  Date: 05/24/2022

  [If you do not say *hy you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17211673
  
  I am rejecting this response because: 
  
  Regards,
  
  ******* **** I’m rejecting this because my driveshaft *as ne* I just had that put on there and *e had agreed on 2,500 flat fee no* that I contacted BBB no* they are asking me for 2,800 I don’t think that’s  right and on may 22, 2022 is *hen A2z contact me telling me my truck is no* ready it haven’t be ready for No2.5 *eeks. They contacted me t*o before today may 24, 2022

  Business Response

  Date: 06/30/2022

  
  * *
  9:05 AM (2 minutes ago)
  to me
  
  *** ****  *as notified of the completion of the vehicle, several messages *ere left and our system sent text messages confirming the completion.  *** **** *as advised of an issue *ith his driveshaft mounting, not the drive shaft itself and sir it is not ne* maybe used but the mount *here the drive shaft center support is ,that area is rusted out and thus needs a repair *hich *e are not equipped to do here as he *as told . Ho*ever *e *ere able to spot *eld the area the best *e could to get the drive shaft mounted back in place. Moving to the claim of the money he *as notified of the repairs costing $2500 plus taxes and fluids and shop supplies as everyone is notified of this. $2500.00 plus 9 qts of fluid at 12.99 plus shop supplies 24.99 and hazmat disposal of old fluid 10.49 totals  making his total 2651.66 plus taxes as *ith anything for purchase plus taxes 2850.53 total this is standard business , *e got a confirmation to move for*ard this customer used a date of birth authorization in place of a signature . Moving for*ard *** **** *as notified and given over a *eek to still come pick up and pay for the vehicle *ithout storage charges; he failed to do that thus resulting in storage charges to the date of completion. *** **** *e really have *ent above and beyond for this transaction *e have offered to help in so many *ays from helping you along the *ay *ith the process you have even made this a learning experience for us to take the grey area of *arranty of labor out of the equation for used units no* *e have a paper that must be signed for used unit options stating *e are not responsible for the operation factor of used parts thats on customers and *e are requiring half do*n for this very reason. Finally *** **** has been notified verbally and through text of the storage charges posted at our facility  $17.00 a day plus tax mind you , you have 52 days of storage your total is currently *ith taxes $3800.83 as of today 6-30-22. *e again are *illing to put our best foot for*ard for the last time before *e seek legal actions of abandoned vehicle *e are *illing to give ** **** the option to come get his vehicle for the original agreement $2850.53 *e *ill require a certified bank check for this transaction also there is no *arranty for used units and your vehicle should be taken to a frame / *elding shop to get the drive shaft mount fixed . This Expires 7-8-22 at Noon or *e *ill move for*ard .
  
  Sincerely Manager,
  ***** *.