Complaints

This profile includes complaints for A-Team Transmissions LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  A-Team Transmissions LLC

  6200 Huntley Rd Ste C Columbus, OH 43229-1032

  
• 

  A-Team Transmissions LLC

  836 Refugee Rd Pickerington, OH 43147-9694

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2002 ***** ram stopped moving had it towed to Ateam transmission to have it fixed they said it was fixed and to come get it. On 7/24/2024 they can not tell me what cause the transmission to go bad but they said its fixed they did suggest that I would have to get torsion bars eventually replaced I have a witness to this conversation and acceptance of keys to truck. It is now 12/17/2024 and my truck stopped moving all over again the same exact issues as what I just had fixed. I had it towed back to A team transmission to have it fixed cause it has a 12 mth or ****** mile warranty they are saying the transmission cooler is leaking now and there honoring there warranty because he says so. Point is the transmission cooler was leaking made my transmission go out they did not find or fix any leak gave me my keys and said bye and now I have to pay them again to do the same thing because they didnt do there job completely I have paper work that states everything Im saying

  

  Business Response

  Date: 12/17/2024

  Regarding Mr. ***************** we repaired his vehicle transmission(transmission only) in July of this year. I've included copies of repairs with photos in attachment. Mr. ******* contacted us regarding his truck. He informed us that it quit moving. I spoke to him and got the location of the vehicle. We sent a tow truck to pick it up and determine the failure. Upon arrival we noted that the transmission was 4.5 quarts low on fluid. After determining that the transmission was drastically low on fluid, we added 4.5 quarts to get it to proper level. With the vehicle running, we noticed that the external cooler was leaking. This is not something that is replaced during repairs unless there is a problem at time of repairs. We also noted that the radiator had recently been replaced. It was also extremely low on coolant(see photos in 2nd attachment). The power steering cooler is also leaking and clamps are not properly installed as well as the power steering cooler itself not being properly attached. The transmission cooling system is pressure checked and flushed of contaminates when the transmission is repaired(see notes in labor performed previous). At the time of repairs other leaks were noted(not transmission ie power steering and motor oil. In the diagnostic report attached recommend dye check. We do not work on power steering or motor oil leaks. Initially the transmission had fluid in it and was noted brown and smells burnt, but not low. When the vehicle was towed back 5 months later and 6000 miles of operation the cooler was leaking and extremely low on fluid. Operating the vehicle low on fluid is what caused the 2nd failure, not quality of workmanship or failed parts installed previously. It is the operators responsiblity to maintain proper fluid levels. The failed transmission is because of low fluid condition. Also note it would not have made it 6000 miles leaking at the rate it is. The customer is responsible for the failure, not our workmanship. Other repairs would need to be completed to insure proper operation in addition to the transmission being repaired as noted on the second diagnosis. At this time we are now not willing to perform recommended transmission repairs and customer will be responsible for the tow. Thank you. Please disregard the estimate for repairs as we will not be working on this vehicle again. 

  Customer Answer

  Date: 12/19/2024

  Now they refuse to even work on my car and I said I would pay them the same amount again even though it was there fault that the transmission went out for the second time

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in for transmission work off a referral from AAA. I’ve now received my car back 3 times and each time it will not shift past 5500 rpm’s. I keep returning it and get some explanation and assured they road tested it and it’s all good. Yet somehow every time I get a mile down the road I notice issues. How it breaks for me but not them I’ll never understand.

  

  Business Response

  Date: 07/11/2023

  We are super sorry for the inconveniences. Please allow me to respond as follows…

  Mr. ******* was referred  by AAA. Had check engine light with codes p0741 tcc off, p0730 gear ratio error, p0734 gear ratio 4th, p2784 input speed sensor.
  A Team sent him an estimate via email and repairs were approved. Delivered Jeep 6/30/2023. He returned on 7/3/2023 with a check engine light and code p0741. Replaced tcc solenoid with new mopar and returned to customer. We stated that we must have got a defective solenoid. He said, “why would you give me back my car with defective parts!” I told him bad parts occasionally happen and again apologized. Customer immediately returned with vehicle and said, “I made it to the 1st exit and it's fucked up.” Check engine light was on again, with the same code- p0741. He than stated that if we can't fix it he wants his money refunded. He then told me he “bills at 250.00 per hour and I've already cost him over a 1000.00.” I told him that I was sorry for the problem he was having and he told me, “Sorry doesn't cut it.” I told him I couldn't authorize a refund. He wanted to know who could. I told him the owner was out of town for the holiday. I called him Wed the 5th with an update that we had checked the solenoid that was replaced, monitored the signals from the tcm to make sure signal was being sent to apply the converter clutch. Everything looked good, although to be over precarious, we called him on the 6th and let him know that we had removed the transmission and inspected everything previously done and the jnside of the transmission looked brand new good. Replaced torque converter as possibly it seemed to maybe be the culprit, even though it appeared functioning as it should. We told him we wanted to keep until the next day to drive it cold and make sure all was good. We drove it multiple times with no issues. I had the Jeep delivered back to his house via Johnson's towing. He apologized, “ For being a Dick”, and said his father was suffering from Dementia. I told him I was sorry for the problems and I was sure it was right this time. Later he emailed and sent a video, and left voicemail. It was after hours by this time. I returned the call Monday 7/10/2023 at 8 am. In his email, the check engine light was not on. I asked him about the video not having check engine light on. He said no check engine light on. I said may not be the transmission with no light. He said “bullshit you're not going to go there. I want my transmission fixed or I'll sue.” The multiple times I spoke with him I was courteous and never raised my voice. I had the Jeep towed back in 7/10/2023. We drove the vehicle multiple times on Monday with no issues. Had the technician who rebuilt the transmission drive the Jeep home Monday. No issues. We’ve put on about 40 miles since his last return to confirm concern. Everything appears to working normal. There are no codes present in any module and the transmission works as designed, and no check engine light as well. We aren’t sure what could possibly be going on. May be transmission related or not. Regardless, we can’t duplicate the issues, so we are taking to the Jeep dealer- Bob Caldwell- for a second opinion at our expense. We should know within a few days what the diagnosis is. Our apologies for any inconvenience. 

  Customer Answer

  Date: 08/01/2023

  
  [email protected]
  Thu, Jul 27, 4:11 PM (5 days ago)
  to info
  
  I filed complaint #20290422 . It closed before my issue got resolved but wanted to let you know A-Team stuck with it and go the job done and my Jeep fixed.
  
  Sent from ******* ******* (***@r**********law.com)

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2022- we purchased a vehicle from an individual. He had transmission work done on March 15th, 2022. When we purchased the vehicle he advised us of the transmission work that was done and told us he told the manager of A Team Transmissions he was selling the vehicle. He asked the manager of A Team Transmissions if the warranty would transfer to us and he told him yes. When we purchased the vehicle he gave us a binder of all the work done on the vehicle. He also gave us the receipt for the transmission in case we had issues. December 14th, 2022 the transmission broke. On the bottom of the receipt it states A TEAM WARRANTY ON REPAIR IS 12 MONTHS OR 12.000 MILES UNLESS OTHERWISE NOTATED*. I called A Team Transmissions and advised them of the issue. The manager had the owner call me. He told me we HAD to get it to Columbus in order for them to fix it which required us to tow it 2 hours away on our own dime. On A Team Transmissions website it states they have a nationwide warranty through ****. I called **** to get their warranty info and they told me we could take our vehicle anywhere who covers ****. I called the owner back with **** on the phone and the owner told **** our vehicle isn’t covered through them. The **** rep advised us our vehicle was never registered through them. The owner advised us that the warranty was only through their shop. After going back and fourth with the owner-him screaming at me and the **** rep and not letting me speak-he told me he was no longer honoring the “warranty” and will not fix our vehicle. He kept changing the warranty stipulations through out the phone call and making it up as we were speaking. No where in our papers does it state the warranty does not transfer. We now have a vehicle that does not have a properly working transmission after it was fixed 9 months ago. We took the vehicle to 2 different repair shops - 1 being a **** repair shop - to get 2 different opinions and they both said the transmission is bad .

  

  Business Response

  Date: 12/16/2022

  ********,

  We certainly apologize for any inconveniences. Please, allow me provide the facts.

  1) The transmission was originally done for a wholesale/fleet customer. Then the car was sold to you at a later date. 
  2) The warranty that we offer our fleet customer is only covered locally here in Columbus.
  3) We offered to cover under warranty if you would have been able to bring to us here, and yes, we understand you are in Cleveland. The tow bill is significantly less expensive than a transmission repair. 
  4) Unfortunately your unwillingness to be amicable in this situation, speaking untruths regarding **** (as we are waiting for the telephone transcripts to allow the public to hear your fabrications) ) and the conversation with them, then speaking derogatory to myself and my team, we've decided to honor the fact that you're not the original customer who paid for the repair, nor is your name on the repair order, and our warranty is not transferable. 
  
  
  We certainly apologize that you decided to rescind our original offer we made to do the repairs. 
  
  
  Best, 
  
  
  ****
  

  
  

  

  Business Response

  Date: 12/22/2022

  Again, please, please stick to facts, and not assumptions. I suppose I'll go over this again.

  1) You demanded we repair your transmission in Cleveland. We explained there isn't a nationwide warranty. You continued to demand. We offered to repair locally, should you bring down to us. You continued to demand repairs to be completed in Cleveland. 

  2) After **** explained there isn't a warranty, you continued to demand repairs in Cleveland. It was stated to you that we wont, simply by way of local warranty only. 

  3) After you posted 1 star review for the service you were not a recipient of, receive, pay for, or never being our customer, we chose to honor the fact that you aren't our customer, and your name is not on the repair order, and we would not extend any repairs. 

  3) Purchasing a vehicle that's had repairs done in the past does not make warranties assumable or transferrable. You continue to say it isn't documented otherwise, so it must be assumable. Its not documented that the warranty is either-- and in the 15 years of business, we have never had to contend with this type of issue. It would seem that most consumers understand a used car purchase is what it is. A used car purchase. Unless it is documented that warranties are transferrable, then they are. If there isn't any documentation, or statement in print, its common sense that it isn't. There are no assumptions based off of personal perception. Just like the nationwide warranty that is not applicable here. 

  4) Heres the deal. Should you want to bring your car in to our store, we will gladly repair the transmission as a courtesy, not under warranty-as you do not have a warranty- on one condition. You would remove the 1 star review for service you never received, or paid for, and please bear with us. It may take 3-4 weeks or so to repair. That is the repair timeline for our current customers. The review has to be removed prior to arrival. Thank you.

  Best, 

  ****

   

   

   

  Customer Answer

  Date: 12/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  

  Thank you . My husband will be calling to set up a time and date to have the vehicle towed . We will also take down the review . We look forward to working with you .
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******** ***