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Business Profile

Tire Manufacturers

K & M Used Tires

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used tire with warranty to replace my full sized spare, they said save my receipt in case there was a problem, 2 weeks later i needed to use the spare because i had a flat, after installing it the weight of the car made the dry rot and cracking visible, they sold me a super dangerous tire. im lucky i noticed it before i started driving or i prolly would have wrecked on the highway and possibly hurt or killed myself in the process. i went back with the receipt to have them make good on the warranty, and they accused me of lying saying it wasn't the same tire, there excuse is that they put ********* on the receipt and its a firehawk brand tire, so them putting the wrong info on the receipt they said they wouldn't replace it, so i told them i want the receipt back because im getting ahold of the BBB and here we are -*****

    Business Response

    Date: 08/08/2024

    Sorry I called *********** and was misunderstood. The item number wasnt much with the receipt. When I come look at it the receipt I put new tire for them and I appreciate your time thanks.
    K&M used tires
    ****************************************
    Sent from my iPhone

    Business Response

    Date: 08/09/2024

    '*****************************' via Dispute Resolution - Shared Inbox <********************************************************>
    Thu, Aug 8, 12:26 PM (23 hours ago)
    to disputeresolution

    The receipt was for front passenger, but he switched to the rear passenger. Thats why I get confused after I found out the quality of the tire match with our receipt. I give him free tire thanks.
    Sent from my iPhone

    Customer Answer

    Date: 08/09/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ***********************************

K & M Used Tires is NOT a BBB Accredited Business.

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