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Business Profile

Tire Dealers

Taz Tires

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

This profile includes complaints for Taz Tires's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Taz Tires has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Taz Tires

      2405 Sullivant Ave Columbus, OH 43204

    • Taz Tires

      1828 Harrisburg Pike Grove City, OH 43123-3746

    • Taz Tires

      451 N Main St Marion, OH 43302-2358

    • Taz Tires

      725 E North Broadway St Columbus, OH 43224-3934

    • Taz Tires

      4299 Kimberly Pkwy Columbus, OH 43232-7226

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/07/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Taz tires installed front brakes and four tires on my car. They couldn’t get my ********* *** **** card to work in their card reader. Because I didn’t have another way to pay, the worker removed my front tires ON MY RIMS, left my car on jacks, and took my rims with their tires inside and locked the door and left the premises. I’m a 68 year old female senior citizen. I had to get an Uber home.

      Business Response

      Date: 10/30/2024

      Our location on ***** ******** in ******** serviced Ms. ********* car for brakes and tires.  After the work was completed, an employee tried to run Ms. ********* credit card through the machine, and her card was declined (through no fault of our machine).  Our point of sale had been working perfectly that day, and continued to run smoothly after her transaction.  When a customer is unable to pay for services already rendered, it is protocol for our employees to hold our merchandise until the customer is able to pay in full.  This is also industry standard.  It happened to be when we were closing the shop, so our employee had to bring all of our merchandise inside the shop in order to close and lock up for the day.  Ms ******* was eventually able to come back and pay for the services/products, and was sent on her way.  After it was apparent that she was not satisfied with the outcome of the situation, we called her in attempt to come to a reconciliation, as we do not want our customers to be unhappy in any way, and we typically always work with people to come to a fair agreement.  We offered Ms. ******* a refund on the labor of the services provided, which would have added up to around $250.  We also stated to her over the phone that if she came and returned the tires to us, we would give her a full refund on those as well, even though we typically wouldn't do that, and we would charge a restocking fee as well ordinarily.  Ms. ******* refused both of the offers, calling the refund of services a "puny" offer.  She stated that she wanted a full refund of services and labor WITHOUT returning the merchandise to us, which is just not plausible.  She also made an absolutely ridiculous request that she would not be satisfied until we fired the employee responsible and went even further to say that she required we allow her to watch as the employee is fired as well.  That is obviously extremely out of pocket, against our policy, and outright unprofessional. Through this process, Ms. ******* has made racist remarks to our employees, has been extremely offensive and entitled, and we have done nothing but try to mollify and recompense even after her offensive words and actions towards us.  We are at a loss because it seems this customer is just going to make outlandish requests that aren't at all reasonable or fair, and will remain dissatisfied.  

      Business Response

      Date: 10/30/2024

      I would like to add to our response that Ms.******* purchased her brakes in cash from the Napa delivery driver, not from us (we don't sell parts), which is why we didn't provide a receipt for those.  They were also absolutely installed correctly.  Also, it is not against The Americans with Disabilities Act for our employee to do what he did.  We were not required to offer her any sort of transportation, and it is unfortunate that her phone wasn't charged, but also not our responsibility.  We don't provide those services to ANY customers, and we treated Ms ********* situation just like we would any other customer regardless of age or ability.

      Customer Answer

      Date: 10/31/2024

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: ********

      I am rejecting this response because: 
      I already forwarded my response. 
      Regards,

      **** *******

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