Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** 03/07/2023 I signed an agreement to purchase a tiny home from Modern Tiny Living (MTL) for the cumulative price of $88,000.00. The estimated build time provided by MTL in the contract was 6-9 months. I paid the down payment per our agreement. ** 05/28/2023 I was approved for financing through ************ with ************************* as my contact. They were recommended by MTL.** 08/21/2023 I texted ********************* (part-owner of MTL) for a project update. He gave me an expected build time of approx. 9 months from the end of April (November). He contradicted himself by also giving a time range of November - February. ** 11/02/2023 Haery gave me an update via text with a new expected completion date in February.** 01/17/2024 Haery via text was unable to give me an updated completion date. ***** also stated, "**ce it's started it will be completed pretty soon." This was the first time I was informed that the build was not yet in progress. We were 2 months past the original November deadline.** 02/08/2024 Haery via text informed me that the estimated completion date was "12 weeks", or "16 max." ** 05/24/24 Haery confirmed an end of June completion date. ** 06/26/24 Haery confirmed an end of July completion date. ** 07/15/24 I offered to pay in full upon completion if he could make a 08/09/24 delivery date. ** 08/19/24 Haery offered to provide a $2,500 discount. ** 08/20/24 Haery provided me an estimated timeframe of 20 days.** 08/20/24 I requested a $10,000 discount for MTL doubling the estimated build time and providing me with 6 missed estimated deadlines. They declined that request. Between the dates of 08/20/24 and 08/22/24 we engaged in negotiation over email without sufficient movement. Copies of the emails are attached.

  

  Business Response

  Date: 08/23/2024

  Please see the contract that states we cannot guarantee a delivery date.

  

  Business Response

  Date: 08/26/2024

  
  
  
  
  
  I have told him I will give him $2500 for the delays... that was before he started with the threats of "$10k penalty or more"
  
  So I have now told him he can get $5k off if and only if he pays off his balance now as opposed to financing his last year @ 5% (which was original agreement). I told him he can pay us $39k now or he will have no discount whatsoever and we will stick with original agreement:
  
  $22k now
  $22k financed over a year @ 5% (~ $1800/months)
  
  

  
  

  

  Business Response

  Date: 09/03/2024

  We met in person and I showed him the house... he's happy now. 
  

  
  

  Customer Answer

  Date: 09/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *********************