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Business Profile

Tenant Screening

AmRENT

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tenant Screening.

Complaints

This profile includes complaints for AmRENT's headquarters and its corporate-owned locations. To view all corporate locations, see

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AmRENT has 3 locations, listed below.

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    • AmRENT

      250 E Broad St Fl 21 Columbus, OH 43215-3770

    • AmRENT

      400 Holiday Drive, Suite 300 Pittsburgh, PA 15220

    • AmRENT

      400 Holiday Drive, Suite 300 Pittsburgh, PA 15220

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute the inaccurate credit score information your company provided, which resulted in my denial for an apartment at ***** ***** ****** Despite resolving the issue with the credit bureaus and providing proof of the corrected credit report, AmRent has refused to accept this documentation or take any corrective action. This is both frustrating and unacceptable. I paid a total of $150 in fees for my application and apartment hold. Per the agreement, I am entitled to a $50 refund if denied, but I have yet to receive this. Furthermore, I believe the $100 non-refundable fee is unjustly withheld due to the misinformation provided by your company, and I am asking for a full refund of this amount as well. I have been given the run-around in my attempts to address this, and it’s disheartening that AmRent, which has a 1-star Better Business Bureau rating, would prioritize inaccurate data over customer service. It is concerning that apartment complexes, such as ***** ***** *****, rely on AmRent’s reports when they are clearly flawed, with little recourse for applicants to correct mistakes. I request immediate action to resolve this issue, including a refund of my $100 fee and rectifying your report with the correct information. Failure to address this matter will leave me no choice but to escalate this dispute through legal avenues and consumer protection agencies

      Business Response

      Date: 10/28/2024

      ****************

      Please accept this response to the complaint we received regarding ******* ***** on 10/22/2024. We spoke with Ms. ***** on 10/24/2024 to discuss her concerns. During our conversation, we explained the different scoring models to her.  Additionally, we submitted a dispute to TransUnion on her behalf. Results of the investigation will be mailed to her upon receipt.   Ms. ***** will need to contact our client, ******* ***** ***** ***** to discuss application fees and refunds as AmRent does not collect fees from consumers.  AmRent maintains a database of criminal record information and resells credit and eviction information from other consumer reporting agencies. AmRent sells consumer reports to landlords and property management companies that have a permissible purpose under the Fair Credit Reporting Act to access this information.

      Sincerely,

      AmRent Consumer Assistance 

    • Initial Complaint

      Date:01/11/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is information on my consumer report that is a result of identity theft.

      Business Response

      Date: 01/17/2024

      ***************
      Please accept this response to the complaint we received regarding ******** ****** ***** on
      01/12/2024.


      Per our research, Mr. ****** submitted a similar complaint to the CFPB on 1/11/2024. Based on his
      initial CFPB complaint, AmRent called Mr. ****** and explained that we did not have an AmRent report
      that had been accessed by a client of AmRent, but that we would generate his criminal record report from
      our database and send it to him. Mr. ****** requested everything be sent in writing and ended call.


      On 1/11/2024, we mailed Mr. ****** a copy of his AmRent criminal record report, which did not contain
      any records.


      AmRent provides consumer reports to landlords and property management companies that have a
      permissible purpose under the Fair Credit Reporting Act to access this information.


      Sincerely,
      AmRent Consumer Assistance

      Customer Answer

      Date: 01/18/2024

      I accept the business's response to resolve this complaint.
      Regards,

      ******** ****** *****r

    • Initial Complaint

      Date:11/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for an apartment through S&S Property Management Of Peoria. I was denied the apartment because of a credit report that was received from AmRent. The report says current file address does not match input address. ...I've lived at *** ** **** ** for 7 years. I receive mail from the U.S. Postal Service at that address. The report says no employment records found, i've been working for Peoria Public Schools since 2000. AmRent list my last place of employment as Peoria Fire Department, that was in the 80's. I'm so confused by this company. i'They'v caused problems for others as well.

      Business Response

      Date: 12/05/2022


      12/5/2022

      Better Business Bureau
      1169 Dublin Rd.
      Columbus, OH 43215

      Re: ******* ****
      Complaint ID: 18453526

      Dear ******* ****:

      Please accept this response to the complaint we received regarding Ms. **** on 11/29/2022. We researched the consumer’s request through our processing system, and were unable to locate any previous correspondence or contact from Ms. ****. We attempted to contact her by phone on 12/2 and 12/5 to discuss her concerns, but were unable to reach her.     

      Per her complaint, we have disputed information with TransUnion on her behalf.  TransUnion is a Consumer Reporting Agency that maintains a database of consumer information as reported by its data furnishers, who are primarily auto dealers and finance companies, banks, credit unions, mortgage companies, retailers, student loan providers, public records and more.  If TransUnion does not have current personal information being reported for her, she may want to contact her creditors and ensure they have up to date information on her.  Results of the investigation from TransUnion will be mailed to her upon completion. If she has additional questions, she can contact us directly at ************ from 8 am to 5 pm ET.

      AmRent provides consumer reports to landlords and property management companies that have a permissible purpose under the Fair Credit Reporting Act to access this information. AmRent maintains a database of criminal record information and resells credit and eviction information from other Consumer Reporting Agencies.


      Sincerely,

      Consumer Assistance



    AmRENT is NOT a BBB Accredited Business.

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