Complaints

This profile includes complaints for White Kenyon Tax Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  White Kenyon Tax Services

  5990 E Main St Columbus, OH 43213-3355

• 

  White Kenyon Tax Services

  3196 Cleveland Ave Unit B Columbus, OH 43224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company deserves a 0 Star rating I am filing a complaint again White-Kenyon Tax Services for overcharging and not delivering my tax documents correctly. On February 25, 2025 I went to White-Kenyon Tax Services (Formerly ******* ***** *** ********) to get my taxes done, and I was charged $508.00 to get my Federal and State taxes done. On March 12, 2025 I received a deposit from an unknown company, when I was expecting my money from the ***. I noticed that the amount that was being deposited was less than the amount that I was told I would receive. I then looked at my tax documents and found that the second page of my *********************************************************************** my folder also. I called the company and inquired about my taxes and was told to make an appointment. I did make an appointment, but on the day of my appointment no one was at the office. I looked into why my money was sufficiently different from what I was told I would receive. I found out the following: 1. White-Kenyon did not provide me with all of my taxes paper work after doing my taxes.2. White-Kenyon sent my taxes to a third party company to pay my refund and they without my permission.3. White-Kenyon charged an extra $672.00 for my taxes which was automatically withdrawn from the refund before I received the refund.4. White-Kenyon did not file my State Taxes.I paid $1,180.05 to get my taxes done, I did not receive all of my paper work nor did they file my State Taxes.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been using ****************** since 1999 with no problems at all. 

  I called to make an appointment, adn the front desk receptinist said that Mr. ***** had retired, and ****** White would be handling his clients. She told me it would be $213 total. 

  When I arrived for my appointment, I had $213 in cash in an envelope. ****** White said it would be $508. So I had to put $278 on our **** and $230 in cash. 

  I expected to get $2846 in refunds. The money was to be direct deposited into my **************** account.

  However, the deposit was only about $2500. I called to ask why the refund was short, she said there were transmission fees with Greendot.  That is the first I knew about ********. I said we never involved a third parrty before. She said she was using ******** software to prepare teh taxes. She said she is a licenesed agent for the ***.  I asked what that had to do with the refund. She tried to say teh sftware mr. ***** used would allow the deposit to go directly into bank accounts, but not the Greendot software.

  ****** White sent the state refund to us in the mail as it was under a hundred dollars.  

  On the *** papers instaed of entering our HNB account, she wrote "bank product applied for", Snata *******. I called Greendot, and they told me she received a kickback for using ************* rather than having the deposit go into our bank account. They also read me the list of their processing/handling fees. 

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called ******* ***** of ******* Tax to ask him to do my taxes, as he had done for the last 30 years. He told me he was retired and had sold the business to ****** White, and it would take her a little time to get set up.

  I made an apoointment with ******, and she did my taxes in January. I paid her $244 in cash. She told me that was all I would owe her. She said I would get about $1,320 in state and $1,224 in Federal. 

  I never received a refund from IRS. So, I've been trying to get a copy of my taxes since then.

  I did not know she used a third party for my refund. She uses ******** to do the taxes. And due to that, ******** takes fees out of the refund. Greendot got over three hundred dollars. 

  I did not know my refund would go to ********. I never signed any paperowrk authorizing her to involve ********, or that I would pay any fees to Greendot. 

  I returned to the tax office several times to get my taxes. I reviewed my paperwork, and found transmission fees.  

  I went to ******* and it reflects my refund was issued on 2.26.25. I have been checking with my bank, and they say teh refund has never been deposited into my account. I spoke to ****** yesterday evening at the office, adn she told me I could come back today and get my check. She called this morning at 9a and said she would bring the check to my house. I said I would come to the office. She escalated saying she was unhappy about me coming to her office, and that she never wants me to see me in her office again. I was trying to get her to understand that I had been to her office several times for an explanation of the fees and for why I haven't received my refund. She said she would bring it to me in person or mail it. I asked her to bring it to me, and she said she would. 

  I do not understand how she can bring me my refund check as I signed paperwork for it to be deposited directly into my bank account. 

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I called to make the appointment I talked to the front desk and was told it would cost $213. I went in on 3.9.25 and ****** White said it would be $295. 

  She prepared teh taxes for me. My refund was direct deposited into my bank account. Her fees were put on a Green dot card. She told me I wouldn't have to pay a transmission fee. 

  I was charged $500 and the transmission fees were $247 for a total of $747.00. 

   

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 7, 2025 I went into White Keyon tax service, and filed my taxes with tax preparer ***** ******,

  She filed my taxes prints off tax documents, had me sign papers that Ive filed my taxes with her, proceeded to tell me I will receive back $8874 and that I should check ******* after 24 hours to track my refund. every day I check ******* and it shows no available information.

  Approximately February 19 I called the office of white Keyon tax service I with the person answering the phone I leave a message for ***** to please give me a call back in regards to not being able to locate my taxes also for the owner to give me a call. Never received a call from neither called every day same thing they would say ***** is not in or shes with a client.

  March 3 I call again representative transfers me to a prepare name Miss ****** she informs me my taxes were never filed! that the preparer Miss ***** did not push the send button. Miss ****** apologize to me and said that she would be able to then on that date send my taxes off finally.

  I agreed, Came into the office sat with Miss ****** she filed my taxes. she also had took over ****************** where I originally filed my taxes which makes me believe ***** did not work there anymore.

  I informed her that I should not have to pay a fee because I have been done an injustice, she told me that the owner owner was the only one who could take off the fee, owner ****** White never called me back . went on ******* to check status still no information available

  on March 5 called the office spoke with Miss ****** she told me my taxes were being processed and I asked her what was the amount I was receiving back she told me a completely different number of my refund she then told me that I was now receiving back $8571 instead of the $8874 that I was told I was receiving back originally when I thought my taxes were being filed the first time on February 7, 2025.

  This ordeal has caused me stress and hardship

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled my taxes with this company I was charged a fee of $95.00 for filing fee. When I checked with IRS I was told that a check had been forwarded to my bank. This wasn’t processed, may be the wrong account information on filing process.

  I called the company that processed the refund that stated it had been sent back by the bank. Processing company said the check was returned to White-Kenyon neither the amount of either refund had been sent.

  I was told by the processing company that I had been charged a fee. I explained to the processing company that I had paid White-Kenyon $95.00.

  Processing company said I shouldn’t have been charged an additional fee. There were two different amounts on the IRS forms that I received showing different amounts of refunds. Neither of these amounts were the amount of the what the processing company had sent back to White-Kenyon.

  Business Response

  Date: 02/27/2025

  
  '******* *****' via Dispute Resolution - Shared Inbox <**********************************************************************************************>
  12:20 PM (1 hour ago)
  to Better, white.kenyon_tax_***************************************
  
  Ms ****,
  I am ******* *****. I no longer have the referenced business with complaint #********. This location is transitioning. I did not prepare her tax profile, nor did I receive the dispute payment. My apologies to the consumer ( ********* **** ). You may use the email address or call ************ ( cell )

  Customer Answer

  Date: 03/05/2025

  **** ********* - Voicemail box 135
  Attachments
  Tue, Mar 4, 10:32 AM (21 hours ago)
  to me
  
  GoTo logo
  You received a new voicemail message
  Info New voicemail message
  Time: Tuesday, March 4 2025 10:29 AM
  From: **** ********* **************
  Duration: 1 minute 53 seconds
  Voicemail box: 135
  Transcript:
  Hello, again, this is ********* ****, and I went to the library having some problems sending, faxing the information to your email, so I faxed it to the phone number of the agency. And just checking to see where I am. If you can send me something in an email, I'd appreciate it. let me know something, because as of today, I still have not received my tax refund from the company that I filed the taxes with, and based on the information from the processing company, it was sent back to her. Now it's been almost a week and a half ago, And I still have not received it by mail, by processed into my account, or any way, shape, or form. And I just want to know if I can find out what's going on. Because when I was over there to the office to get things straightened out, she said that I was disrespecting her business. And she asked that I leave her office. So I just don't think it's safe or appropriate for me to go into the office to try to find out what's going on. If you can give me a call, again, my name is ********* ****. My number is ************. My email address is gorecasandra12 at *********. Thank you. Bye bye.

  Business Response

  Date: 04/01/2025

  We belive the matter has been resolved as she received her refund from the ***, and cashed the check.