Complaints

This profile includes complaints for Bronze Body LLC DBA Palm Beach Tan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bronze Body LLC DBA Palm Beach Tan has 119 locations, listed below.

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  Bronze Body LLC DBA Palm Beach Tan

  400 Lazelle Rd Ste 7 Columbus, OH 43240-2077

• 

  Palm Beach Tan

  724 N Main St Springboro, OH 45066-8944

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  Bronze Body, LLC Broomfield - East 1st

  1285 East 1st Avenue Ste B Broomfield, CO 80020

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  Bronze Body, LLC Littleton - Mineral

  151 West Mineral Avenue Ste 118 Littleton, CO 80120

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  Bronze Body, LLC Arvada - West 64th

  15400 West 64th Avenue Ste E6 Arvada, CO 80007

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WENT TO THE MARYSVILLE OHIO LOCATION AND THEY WAS PUSHING A HALLOWEEN SPECAIL. I DO NOT CELEBRATE ANY SATANIC HOLIDAYS. AFTER FINISHING TANNING, I CAME HOME AND SUBMITTED TO CANCEL, THEN REFUND MY MEMBERSHIP. KELSEY F EMAILED ME CONFIRMING SHE RECEIVED MY EMAIL AND WAS CANCELING MY ACCOUNT. THEN A COUPLE DAYS LATER, THEY CHARGED MY ACCOUNT FOR A FULL MONTH. I EMAILED HER BACK WITH NO RESPONCE. THEN I CALLED AND LEFT A MESSAGE WITH NO RESPONSE BACK. I WAITED A FEW MORE DAYS AND STILL NO RESPONSE. I THEN CALLED THE NUMBER ON MY CREDIT CARD AND EXPLAINED THE SITUATION. A MANAGER CALLED BACK AND SAID SINCE I WENT PASSED THE 25TH, THEY ARE GOING TO CHARGE ME FOR A WHOLE MONTH, AND NOT PRORATE FOR THE COUPLE DAYS USED. SHE DIDN'T CARE IF I HAD MY ATTORNEY CONTACT THEM. SHE WOULD NOT REFUND MY MONEY. THIS IS VERY EVIL. A PERSON OR BUSINESS TRIED TO PUSH SATANIC HOLIDAYS ON YOU AND BE ENGULFED WITH EVIL. THIS IS A SIGN OF THE CHILDREN OF SATAN. I THEN CALLED AND DISPUTED THE CHARGES ON MY ACCOUNT. ENOUGH CHARGE BACKS, THIS COMPANY WILL LOSE ACCESS TO ACCEPT CREDIT CARDS. STAY AWAY!

  Business Response

  Date: 11/16/2022

  On June 27th, 2022 customer ***** ******* enrolled in our PBT Premier Gold membership. The customer signed our EFT Agreement authorizing the monthly amount of $49.95, be automatically drafted from the card put on file. As we are no contract, this draft can be canceled at any time. All we ask is that we have the cancelation in the form of a written request, made by the 25th of the month to go into effect for the following month. This can be done by either stopping at your local salon and signing the proper document, a written letter, or an email that was sent per your EFT Agreement. Similar to other automatic billing subscriptions, the account will continue to actively draft until we have a written request from the account owner. Regardless of account activity or services used, all membership fees are paid in advance and are due on the 1st business day of each month.

  ***** ******* submitted his cancelation request on October 30th, 2022 via our website, palmbeachtan.com. His cancelation request was confirmed via email, letting ***** know November 2022 would be his final billing with PBT. ***** was offered a Stay and Save option, and declined citing he was too busy and he was not achieving a good color. PBT has apologized for any miscommunication. As per our policies, we are happy to honor a month of tanning or an in-store credit at a later date. 

   

   

  Customer Answer

  Date: 11/17/2022

  I am rejecting this response because: 

  I AM STILL WAITING FOR COPIES OF THE AGREEMENT DUE TO LEGAL ACTIONS. A 2ND REQUEST HAS BEEN SENT. I HAVE CONTACTED THE CORPORATE OFFICE DUE TO THIER ACTIONS AND HAVE REQUESTED A COPY OF THE FRANCISE AGREEMENT TO SEE ABOUT ADDITIONAL VIOLATIONS AND CRIMES. THERE IS POSSIBLE FEDERAL LAWS THAT MAY HAVE BEEN VIOLATED. UNTIL MY LAW FIRM HAS EVAILUATED ALL FORMS, I REJECT THIS RESPONSE.  
  

  Business Response

  Date: 11/17/2022

  A copy of the EFT Agreement was attached to our first response to the BBB complaint. Please refer back, thank you!

• Initial Complaint

  Date:07/25/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up on 6/19/22 to tan for one month until leaving the country on 7/20/22. Purchased similar package as 12/26/21. Paid $111.58 ($70 tanning, $25 enrollment and taxes). Tanned 5 days and left to visit upstate NY where no PBT exists. Planned to not tan those days and return on 7/6/22. When leaving the salon on 6/23/22, the rep suggested I freeze my account to not "lose the 10 days so we did. Returned on 7/6/22 to tan and told I need to pay another $70 for the month of July!! I paid $70 for 6/19/22 til 6/30/22 and needed to pay another $70 to til thru 7/19/22 for the month of July. Sent customer service request through website, left 2 messages with regional contact and one with corporate and no response. I am now down to 10 days that I can tan before I leave. The rep told me freezing my account was the best option for me. Now I find that's not true! Salon rep said there's nothing she can do and contact customer service which appears to be non-existent!! I explain to the salon rep that when I signed up on December 26, 2021 that I was tanning for one month and paid the same amount and then I did not pay $70 to tan five days in December and pay another $70 to tan three weeks in January! She was adamant that's how it works so technically I need to pay $140 to tan for less than a month! Plus the enrollment fees and taxes! I should be fully refunded all the money that I paid on June 19 including the enrollment fee and taxes, Without being prorated for 15 minutes of tanning I've had so far since it appears the salon representative caused this problem that I've never experienced before! Especially when the representative said the problem was caused because the account was frozen which I never even knew existed until the representative on June 23 suggested it!

  Business Response

  Date: 08/08/2022

  Hi *****, 

  Thanks for reaching out about your concerns. I apologize for any delay in trying to get in contact with Customer Service. I was first made aware of this problem on 7/11/2022 and I reached out. We discussed your concerns and I apologized for the confusion on your purchase. To resolve this matter, I adjusted your account access and processed a refund for the difference you paid. The services for the month you purchased were used until the access expired!

  If customer has any further concerns or questions, please let me know and I'd be happy to discuss them!

  Customer Answer

  Date: 08/09/2022

  I accept the business's response to resolve this complaint.
  

• Initial Complaint

  Date:05/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter who is 15 signed up for a tanning package. She’s never tanned and never done anything like this she was charged full price for a large package that she didn’t need. They seen her with her cash and took complete advantage of her. Then told her she would be charged a prorated amount for month 2 which was the following week if she didn’t keep the package and allow billing to charge her she wouldn’t be able to tan past may 1st she made it clear she only wanted to tan for the week in a half for prom. She tanned a total 6 times and then still got charged the 31 for month two the amount should have been prorated when she signed up instead she was charged 83 and then only got to tan 6 times because she got burnt after first 2 so they refused her tanning for 3 days. Then told her be cause I canceled so the second payment wouldn’t come out she could no longer tan. This is a scam. You don’t charge full price then tell you when you can and can’t use the product then tell her she can no longer tan because the second payment isn’t coming out! This is wrong

  Business Response

  Date: 05/17/2022

  When purchasing a membership with Palm Beach Tan, the customer will always pay for the next full month upfront, with the first billing being prorated on the next billing cycle, based on when you signed up. As we are no contract, the automated monthly membership is able to be canceled at any time however, if that membership is canceled within the same month it was purchased, it will expire at the end of that month. To take full advantage of our preferred membership pricing, you have to allow for a full automated draft. All of this was confirmed via an electronic signature from the customer and guardian. We offer a wide variety of tanning packages available for all our customers and their tanning needs. Had the 6 sessions been purchased individually at a walk-in rate, it would have cost $30 per session, totaling $211.50, after taxes. The account was originally canceled after our billing cutoff date but a refund for the May billing was going to be honored. That billing was not successful due to insufficient funds so we are not able to honor a refund. As the membership was used in April as the customer wanted, no refund will be honored for those services. 

  Customer Answer

  Date: 05/17/2022

  she never got a month of service if I didn’t want to be Charged for the second month I had a time limit to cancel that payment even though I didn’t cancel on time after 14 days her membership was canceled due to me canceling that second payment. So no matter what she never got a month of service if you cancel before the next billing cycle your membership gets cancelled so she never got a month of service.
  

  Business Response

  Date: 05/18/2022

  Based on the response from the customer, I am not sure what she is referring to or wanting. The services were used and all late fees have been removed from the account. To take full advantage of our preferred membership pricing, you have to allow for a full automated draft. If you purchase our already discounted memberships and turn around cancel, you lose those benefits associated with the membership. All of this was confirmed via an electronic signature from the customer and guardian. We offer a wide variety of tanning packages available for all our customers and their tanning needs. Had the 6 sessions been purchased individually at a walk-in rate, it would have cost $30 per session, totaling $211.50, after taxes. The account was originally canceled after our billing cutoff date but a refund for the May billing was going to be honored. That billing was not successful due to insufficient funds so we are not able to honor a refund. As the membership was used in April as the customer wanted, no refund will be honored for those services. This has been explained several times by staff at the salon and our corporate office via phone and email. 

  Customer Answer

  Date: 05/18/2022

  she only used services for 13 days during those 13 days she only tanned 6 times her membership was canceled by the company because we canceled before the second payment which was prorated it should’ve been prorated in the beginning. I never signed anything electronic accept to agree to allow her to tan we don’t see what we sign and when I asked to see what I was signing she told me they can’t print them out and it was just allowing her to tan because she iaa a only 15. What I want from this company is for them to refund some of my daughters money back to her this is a gimmick a scam what company asks for you to pay full price up front then your next month is prorated but if you cancel before the next billing cycle your membership is canceled right away.it should’ve been prorated in the beginning. They canceled the membership so she only got 13 days of service and during those 13 days 6 sessions. My card was not rejected due to insufficient funds I canceled my card so no more payment’s came out. They owe my daughter half of her money she couldn’t even complete her 30 days because they canceled her membership