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Business Profile

Storage

Storage Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

This profile includes complaints for Storage Express's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Storage Express has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Storage Express

      1162 Norton Rd Columbus, OH 43228-3250

    • Storage Express

      4445 Old Roberts Rd Columbus, OH 43228-3800

    • Storage Express

      5621 Chatterton Rd Columbus, OH 43232-5899

    • Storage Express

      2021 US Highway 23 N Delaware, OH 43015-9096

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the process of moving I purchased a storage unit with unit number *** on 12/14/2023 from Storage Express located at *** ********* ** ********* **** ****** There was an issue that stopped me from being able to lock the unit so I called storage express again and told them about this issue. They switched me over to unit number ***. I ran out of room and needed another storage unit so I called Storage Express again to purchase another unit. I spoke with ***** by phone at Storage Express and assisted me with purchasing unit number *** on 12/17/2023. I have proof of both purchases being made with mine and my wife’s bank accounts. With my belongings and furniture inside both units *** and *** I began making payments monthly. With the stress of moving and many other things I did not check to make sure that I received documents from Storage Express of my purchase for unit *** like ***** assured me that I would receive. I went to check on both my storage units on 4/16/2024 and found that *** did not have the lock that I have the keys to and was empty! I also seen that unit *** no longer had the lock that I have the keys to and it now had a combination lock. I called Storage express because there was no employee on the premises to speak with. I spoke with a gentleman first who hung up on when I asked for the combination lock number. Then I called back and spoke with a woman who told me that there was nothing on file showing proof of purchase for unit *** but only for unit ***. I asked her to transfer me to her manager and I was transferred to ****, the Call center supervisor who told me the same thing, that the items that were in unit *** were auctioned and they called me before the auction took place, I never received a call. They did not check the cameras, phone call history, phone recordings, payment history or do enough due diligence on their end to investigate and check to make sure they knew who the stuff belonged to in unit ***. I was told lies and stolen from.

    Storage Express is NOT a BBB Accredited Business.

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