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Business Profile

Storage Units

Tri-Village Self Storage

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tri-Village Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tri-Village Self Storage has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Tri-Village Self Storage

      3490 Trabue Rd Columbus, OH 43204-4884

    • Tri-Village Self Storage

      195 E Long St Columbus, OH 43215-1831

    • Tri-Village Self Storage

      851 Candlelite Ln Columbus, OH 43240

    • Tri-Village Self Storage

      5235 Avery Rd Dublin, OH 43016-6992

    • Tri-Village Self Storage

      7895 Rickard Rd Plain City, OH 43064

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/09/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My storage has increased my unit 4 times in the last year by 15 to 20.00 my unit is a 5wx5l the smallest unit they have. When I opened account almost 4 years ago it was 25.00 for a the special. After the year it went back to almost 40.00. Then they increased again last year to 48.00, this year every two to three months they increased to 77.00 and now I got another notice last month they are increasing to almost 90. I understand covid going up 5 to 10 bucks but not like this. It took a month and a half to cash my payment which returned, never had that problem for 3 years. I thought my money came out as long as it took.that put me behind I paid 847.00 for 6 months. Then another 347.00 for two months with late fees alone. And now 122.00 for 7 days charge me a auction fee to stop when it was agreed and did not tell me prior to me getting a money order. It's ridiculous. I can take responsibility when I'm late but to pay so much is extreme. No corporate office has contacted me only the site manager which has been several different folks. They used to have a lot of storage locations now it's down to only two. Which I think is the reason for the every other increases. And as they are increasing they are still advertising for lower rates with specials.

    Tri-Village Self Storage is NOT a BBB Accredited Business.

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