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Business Profile

Spa

About Face

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid About Face $500 on 6/21/2024 for a package of 8 laser treatment sessions for facial hair removal. I had three sessions at About Face on 6/26/2024, 7/24/2024, and 9/4/2024. When I arrived at About Face for my fourth appointment on 10/16/2024, there was a sign posted on the front door that said the location had closed permanently. I sent an email to the owner, ****** ******, on 10/16/2024, and she responded on 10/22/2024 stating that I would be referred to ***** ****** at ***** Facial Plastics for my remaining five sessions. ****** also sent an email to her patients on 10/30/2024 with a letter instructing clients where to go for future appointments. As a side note, the emails for all patients were visible as opposed to a blind carbon copy message.I had my fourth session with ***** ****** on 11/1/2024. Prior to my fifth session in December 2024, ***** called me and told me that ****** had discontinued her patients services with ***** Facial Plastics and to contact ****** to schedule my remaining sessions. I called ****** in December 2024, and she told me that Dr. ****** with About Face would be in touch to schedule my remaining sessions. Two months passed, and Dr. ****** never called. When I called About Faces office phone *************) in February 2025, the number had been disconnected. I sent ****** a text to her cell phone *************) on 2/5/2025, and she did not respond. I also sent two emails to the email addresses I had on file for ****** (message sent to *********************************************************************************** on 2/3/2025 and message sent to ************************************************************************* on 2/19/2025), and I didnt receive a response.If I am unable to receive my final four sessions from About Face, I would like a refund for the unfulfilled sessions. Im not sure if anything can be done at this point since About Face is apparently out of business, but I wanted to report this anyway. Thank you.

About Face is NOT a BBB Accredited Business.

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