Reviews

Review Details

• Review fromE Lynn M

  Date: 03/20/2025

  5 stars

  E Lynn M

  Date: 03/20/2025

  I recently moved and in the lease it gave me "Foxen" as my rental insurance company. I called the customer service department to ask some questions, to my surprise, I spoke with the nicest individual named "***** C". She was by far was the most professional, kind person that I have uncountered in customer service in a long time! E **** ******

  Foxen (Foxen Insurance Company)

  Date: 04/07/2025

  Hi E ****! 
  
  Thank you so much for taking the time to share your positive experience with us! We truly appreciate your kind words and will be sure to pass along the compliments to our team member, *****. If you have any further questions or need assistance, do not hesitate to reach out were always happy to help!
  
  Thank you, 
  
  The Foxen Team

• Review fromTabatha P

  Date: 02/13/2025

  1 star

  Tabatha P

  Date: 02/13/2025

  The worst insurance company I have ever had. I initially got the renters insurance through my apartment complex, Oxmoor Apartments, because it seemed simple to me to have it just added to my rent every month rather than another bill I had to remember to pay. We had a pipe burst in the attic from freezing during a winter storm and cause massive water damage to my first-floor apartment along with the two apartments above me. I filed my claim as instructed by my apartment management office and after two weeks of not hearing from anyone, I began emailing and calling leaving voicemails to the insurance company. Come to find out, Dynamic Claims handles all claims for Foxen insurance, they do not even handle their own claims. After leaving a message that I was going to contact my attorney, my adjuster finally called me back. She stated that she "didn't want to call me back because she didn't know how to explain to me the situation with my payment." She stated that Foxen has a clause in the policy where they only pay $10,000 max per incident and that all four apartments had to split the $10,000. Ludacris as that is, I have still yet to receive any money, and no one returns my calls. DO NOT USE THIS COMPANY, find another company that will care more about your losses. I missed work, had nowhere to stay, and lots of damage to my property, yet absolutely NO compensation. THEY STEAL YOUR MONEY!!! FRAUD!! FRAUD!!! FRAUD!!!

  Foxen (Foxen Insurance Company)

  Date: 02/21/2025

  Hi *******,
  
  We are sorry to hear that you were frustrated by your experience. Our goal is always to provide clear communication and support to residents, and we are actively following up with Dynamic Claims to get more details on the feedback you shared. But please note that your concerns with the service are not reflective of the terms of the Waiver Program itself.
  
  It's important to clarify that Foxen does not provide insurance to residents. (The name of our company that provided the Waiver Program is Foxen Administration, LLC, not Foxen Insurance.) Your landlords Waiver Program included a reimbursement for damage to their residents personal property. However, the Waiver Program provides reimbursement on a per-incident basis, meaning that the $10,000 limit applies collectively to all impacted residents from a single event. The program terms outline that this amount is shared among affected tenants rather than being allocated in full to one individual. Please refer to the Waiver Program Terms and Conditions included with the Important Resident Announcement you received via email on August 21, 2024. We understand that this may not align with your expectations, and we regret any confusion regarding how the reimbursement is applied.
  
  Lastly, we want to assure you that Foxen operates in full compliance with applicable laws and regulations and is committed to transparency in our program terms. We take claims of fraud seriously and are committed to administrating the program according to the stated terms and conditions.
  
  If you would like to unenroll from the Waiver Program, please feel free to send us a copy of your third-party renter's insurance policy to ********************************* or upload a PDF copy to our website for review. If you have any questions about the Waiver Program, please reach out to ********************************* as we would be happy to assist.
  
  Thank you, 
  The Foxen Team

• Review fromSonia K

  Date: 01/31/2025

  5 stars

  Sonia K

  Date: 01/31/2025

  **** and ***** were amazingly patient and understanding. They helped me get all the information needed to be compliant with the insurance requirements. I appreciate this great service. It was a pleasure doing business with your company with them representing it. Thank you again. ***** *

  Foxen (Foxen Insurance Company)

  Date: 03/21/2025

  Hi *****! 

  Thank you so much for your kind words and for taking the time to share your experience with us on BBB. We will make sure to pass along the compliments to our team! Please do not hesitate to reach out if you need further assistance we are here to help!
  
  Thank you,
  
  The Foxen Team

• Review fromLucas S

  Date: 01/28/2025

  5 stars

  Lucas S

  Date: 01/28/2025

  I lost the original email but had a email address. ******* was really helpful in guiding me in the right direction. Favorable outcome for sure. Thank you!!!!

  Foxen (Foxen Insurance Company)

  Date: 01/30/2025

  Hi *****,

  Thank you so much for taking the time to leave a kind review on BBB! We appreciate the feedback! Please feel free to reach out if you have any further questions as we would be happy to help. 

  Thank you, 

  The Foxen Team

• Review fromTim H

  Date: 01/23/2025

  5 stars

  Tim H

  Date: 01/23/2025

  One day, for no apparent reason, my dashboard showed a " sign up " page. It changed from the normal dashboard so I contacted support. ****** ********* Assured me that she could see my account and that it was working. Which was the important part. She continued to track the issue down to find a resolution. Thank you for your help

  Foxen (Foxen Insurance Company)

  Date: 01/27/2025

  Hi ***! 
  
  Thank you so much for taking the time to leave a kind review. We are so happy that ****** was able to assist you with your inquiry. Please feel free to reach out if you have any further questions! 

  Thank you, 

  The Foxen Team

• Review fromLinda T

  Date: 01/08/2025

  5 stars

  Linda T

  Date: 01/08/2025

  Quick response, clear explanation and a good resolution. Really appreciate good customer support and professional communication.

  Foxen (Foxen Insurance Company)

  Date: 01/20/2025

  Hi *****,
  
  Thank you for your kind words and for taking the time to share your experience with us on BBB. Please do not hesitate to reach out if you need further assistance we are here to help!
  
  Thank you,
  
  The Foxen Team

• Review fromLynn F

  Date: 12/11/2024

  4 stars

  Lynn F

  Date: 12/11/2024

  So far I am happy with progress I have made on an issue that needed to be resolved. CSR was pleasant, capable and very helpful, Thank you.

  Foxen (Foxen Insurance Company)

  Date: 12/16/2024

  Hi ****, Thank you for your kind words and for taking the time to share your experience. We are thrilled to hear that you are happy with the progress on your issue and that our Resident Support Specialist was able to assist you effectively. Please do not hesitate to reach out if you need further assistance we are here to help! Thank you, The Foxen Team

• Review fromHal O

  Date: 11/08/2024

  5 stars

  Hal O

  Date: 11/08/2024

  Worked with ***** today on a *** issue. She was professional, personable, and efficient. A great overall customer service experience !

  Foxen (Foxen Insurance Company)

  Date: 11/11/2024

  Hi ***, Thank you for taking the time to share your positive experience with us on BBB! We are thrilled to hear that ***** provided professional, personable, and efficient customer service! Your feedback is greatly appreciated and please feel free to reach out if you need any more assistance. Thank you, The Foxen Team

• Review fromBob V

  Date: 11/03/2024

  5 stars

  Bob V

  Date: 11/03/2024

  Verification of renters insurance was handled on time with a knowledge representative. Very patient and he promptly answered all my follow up questions.Very please with this representative

  Foxen (Foxen Insurance Company)

  Date: 11/11/2024

  Hi ***, Thank you so much for taking the time to share your positive experience with us on BBB! We are thrilled to hear that your Resident Support Specialist provided a timely and knowledgeable response to your inquiry. We appreciate your feedback and please feel free to reach out if you need anything in the future! Thank you, The Foxen Team

• Review fromMari O

  Date: 11/01/2024

  5 stars

  Mari O

  Date: 11/01/2024

  Five stars + for **** at Foxen. She provided easy solutions, helped to expedite the process to meet a deadline and even followed up to confirm all was completed correctly. I appreciate her patience and professionalism. **** made it easy to work with Foxen. Happy Customer!

  Foxen (Foxen Insurance Company)

  Date: 11/07/2024

  Hi ****! 
  
  Thank you for taking the time to share such a thoughtful review! We are thrilled to hear that **** provided you with a quick and effective solution. It is wonderful to know you had a positive experience with Foxen, and we are here anytime you need further assistance. 
  
  Thank you, 

  The Foxen Team