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Business Profile

Restaurants

Tim Horton's

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While at restaurant I ordered a number 3 which says on board sausage double egg and cheese on a bagel and the picture even shows it and my son also ordered a bagel sandwich that was supposed to have to eggs on it. When I went up to counter to ask for another egg woman told me that she would have to charge me for extra eggs. I told her the description says two and the picture even shows two and she said that is a mistake by corporate and that she would have to charge if I wanted double egg. I have reached out four times to Tim Hortons customer service and they keep telling me franchise owner will call but never does. I even went back on Saturday and ordered same thing and again no two eggs. This business is stealing from people and not giving them the goods they are paying for.

    Customer Answer

    Date: 05/31/2024

    Re: BBB Complaint ID ********
     I was in Ohio for a festival the store is located at ************* ***** rd Columbus Ohio

Tim Horton's is NOT a BBB Accredited Business.

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