Complaints
This profile includes complaints for The Wasserstrom Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased two large trash cans off Amazon.com that were sold by Wasserstrom Restaurant Supply for a total of $93.26 on January 9, 2024. The listing advertises that returns are free within 30 days. The items were received; however, the dimensions on the listing were inaccurate and the thickness of the items was not accurate. When I tried to return the items, the seller will not provide a prepaid shipping label. After contacting the seller through Amazon, they stated that items only qualify for free returns if the wrong items was sent and they stated that this was also Amazon's policy along with their policy. This is absolutely false. This company is scamming people out of money and it seems like this has been a problem in the past. I am willing to return all items (two trash cans) that are still brand new to Wasserstrom, but I want a prepaid label as their listing advertises and I want a full refund. This company should not be allowed to get away with this type of behavior.
Business Response
Date: 02/01/2024
There was a misunderstanding on our part and the following is happening.
We misunderstood that the customer received an incorrect item. We have communicated with the customer this morning and his return is being shipped back today 2/1/2024. He has received a return shipping label and the RMA numbers ********.
This has been resolved.
Initial Complaint
Date:08/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has listings on *******.com as a seller. The two items I ordered were/ are listed as 72-count whiskey shot glasses and 72-count tequila shooters. I revived the whiskey glass order yesterday. There were only 12 in the box. I contacted the company and they told me that I paid for 12 only. I would not receive the other 60. That goes for the shooters I will receive if a few days as well apparently. So I paid for 144 total shot glasses and will only receive 24 total according to the company. I have added screenshots of both ******* listings and what I paid for. I also added a screenshot of the rude email response. They told me if I do not like only getting 12 to return them. So, now I am inconvenienced by their scam and bait and switch. I make online orders rather than going to stores for two reasons. One of the *******s I shop at is 20 miles away. Secondly, I am disabled. I cannot drive. So now I have to arrange for a ride that will cost me even more money to return them. But that is not the point. All I want is what I paid for. I have my own client's orders to fill and not since I was scammed I have to delay my production to get my order corrected and find someone else that sells these exact glasses that can get to me ASAP. I do not want a refund. I want what I ordered. If there was an error in the listing, don't take it out on me. Their errors are not my fault.Business Response
Date: 08/09/2022
We are so sorry for this issue and that you didn’t receive the number of items stated in the ******* listing.
We send ******* information on this item as 12, unfortunately, ******* listings may not reflect accurate information for the item from a 3rd party seller. This goes beyond case unit and may include colors or even totally different items. These aren't bait and switch tactics, it is where data sent via feeds to ******* may not align with the information posted on the ******* website. Often the seller is unaware of the issue until a customer purchases the item. We have removed our listings for this item from ******* to avoid further issues and apologize for the inconvenience. We have also issued full credit to the order you placed. I hope that our response and action via the marketplace messaging platform will remediate the situation.Customer Answer
Date: 08/10/2022
I accept the business's response to resolve this complaint.
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