Complaints

This profile includes complaints for Peak Property Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Peak Property Group, LLC

  PO Box 12788 Columbus, OH 43212-0788

  
• 

  Peak Property Group, LLC

  1646 N High St Columbus, OH 43201-1163

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented with Peak Property for 4 years. Overall had a pretty good experience with them. However, when it came time to move out, they did not give us our deposit back. Sent an address for the deposit to be mailed to back in June, but never received anything. They also sent us a huge list of fees for all of the damage done to the property and it just so happens to be the exact amount that our deposit is. Not only have we not received our deposit, but they are now charging us $1805 as well. I have no idea what that charge is from. When we moved out we cleaned the place very thoroughly and it was move in ready for the new tenants. When we originally moved in the place was a mess. Had not been cleaned at all. They had to bring someone in to clean it because they werent even aware I guess. Looking at the damage fees you can tell that the majority are made up fees. The fee prices are also extremely exaggerated (hundreds of dollars for very minor issues). I felt like something seemed off, so I started doing research. To no surprise there are probably about a hundred reviews from people saying they never received their deposits and were charged ridiculous fees too. I just dont understand how you can really sleep at night knowing youre scamming people and banking off naive or lower class people not being able to fight it. Its gross. Luckily I have photo and video evidence of how we left the place and how it looked when we moved in. I will say that some of the blinds were in poor condition when we left. But like I said we had lived there for four years and Im guessing thats not worth over $1800 in fee charges. All I want is my deposit back and for leasing companies to stop being so predatory and morally corrupt.

  

  Business Response

  Date: 02/18/2025

  Thank you for reaching out regarding your move-out and security deposit. We carefully inspected your home after move-out, and documented many instances of resident damage above normal wear and tear. This includes bulk trash removal for trash and other furniture left behind, broken blinds, drywall repairs, torn carpet, missing smoke detectors, and several additional items. An itemized list of damages was sent to your forwarding address shortly after you moved out, along with reminders that failure to respond/pay would result in additional collection attempts. Multiple contractors were brought in to complete these repairs. We are disappointed to hear you do not agree with these assessments, but believe them to be fair and accurate based on the amount of damage to the home. 

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before moving into the apartment unit, pictures/videos of the ****************** were provided to Peak Property. There was visible mold and water stains around the floor of the **** system. The apartment was in poor condition and it was clear that the ****************** had not inspected the unit. We attempted to clean the carpet in my bedroom where water was grime black dirt. In August, upon our request, Peak Property came to clean and paint over the ceiling of **** room. They apologized for the oversight and condition of the unit. Since moving in I have been suffering respiratory issues. We had 2 companies test the apartment for mold due to ongoing and worsening health symptoms that continue to persist. Both Mold reports strongly recommend remediation, identified an air quality issue, and captured mold spores that live in dirty carpets that cause respiratory complications. Remediation and re-testing before moving back in is strongly recommended. I have asked to be released from the lease due to worsening respiratory symptoms despite a series of medical treatments and x-ray imaging. We sent an e-mail to *** ******** on 11/17/24 who is the owner of Peak Property. ******* ******, Property Manager, responded that a team would evaluate the unit. A team went to inspect the unit. Nothing has been done to address the mold in the apartment. I have since moved out of my bedroom on 12/26/2024 and continue to pay my portion of rent and utilities. I am asking that I be released from the lease. This is the request put forth in an e-mail sent on 11/17/24. There are now other apartment units at ************ where mold has been identified and other tenants are now also sick so this can grow to be a bigger problem than just Unit #*** at ******************************************************************************.

  

  Business Response

  Date: 01/30/2025

  Thank you for bringing this concern to our attention. We take all maintenance related concerns very seriously, and can confirm this issue has already been properly remediated by a professional contractor. Please let us know if you have any further concerns and would be happy to further discuss and address.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had ongoing issues with maintenance and timely repairs, but currently the boiler for the building is broken. The company was notified of the issue beginning in October, and multiple times in November, but they have failed to repair the boiler and provide heat to the building. The daily temperature inside of the building is now around 50 degrees F. We have received space heaters, but they do not adequately heat any of the rooms, and we cannot run more than one at a time without overloading the electricity in the apartment and flipping the breaker. We have continuously tried to push for solutions and more information and updates, but without success. Multiple people in the building have pets, and these living conditions are not adequate. We are responsible for all utilities as well, and even though the space heaters are not very efficient, they are expensive to run and we are mostly college students on a limited budget.

  

  Business Response

  Date: 12/04/2024

  Thank you for reaching out about this issue. We are aware of the ongoing issues and have been working closely with a professional ************ to repair and replace parts of the heating system to ensure adequate service for the property. We hope to have this resolved as quickly as possible and appreciate your ongoing patience.

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved out of an apartment I leased through Peak Property Group LLC. on July 20th, 2024. Through the lease we signed, we were promised our security deposit of $1,350.00 to be paid back no later than 30 days after moving out. We never received said security deposit back. We emailed the property manager on August 29th and they stated that the deposit was sent out on 8/15. Again, we never received it. On September 6th, we followed up again and they said the deposit would be sent out as soon as we provided an address to send it to. That was September 6th and we provided the address. Again, we received no check. We emailed again on October 2nd and they stated again that the check had been mailed on 9/20. It is now October 16th and we still have not received the check in the mail. The lease stated that they must return the deposit no later than 30 days after the moveout. I have attached the lease as well as the communications I have had with the property manager. I believe they are just lying to us about sending the check. We upheld our end of the lease.

  

  Business Response

  Date: 10/17/2024

  Hi Merlea - Thank you for reaching out about your security deposit. We are sorry to hear you are having issues with receiving this in the mail. I can confirm a new check was processed and mailed on October 8th and sent to ********************************************. Can you confirm this is the correct address and that you have still not received it?

   

  Thank you.

  Peak Property Group

  Customer Answer

  Date: 10/18/2024

  That is the correct address and I still have not received it. I were told it was sent out on 8/15, then told it was sent out on 9/20, and then told it was sent out on 10/07. Never received it any of those times.

  

  Business Response

  Date: 10/28/2024

  Hi Merlea - Thank you for your patience. If your replacement check sent on 10/8/24 has still not arrive, please let us know and we will cancel that check and re-issue a new check and send with tracking.

   

  Thank you.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rent an apartment that has been without a working Kitchen sink since 9/18. Peak property has not fixed this nor do we have any information about a plan to fix it. The do not return calls or respond to emails.

  

  Business Response

  Date: 10/17/2024

  Hi ***** - We are sorry to hear you are waiting for repairs in your kitchen. Please let us know your address and we would be happy to further to look into for you.

  Thank you.
  

  Peak Property Group

• Initial Complaint

  Date:09/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to use the primary bedroom in my apartment since I began my lease over three months ago. Upon move in I notified my leasing agent that the subfloor was collapsing in this room and that the carpet in this room was quite dirty. This information was given in email as well as written on my move-in form. I also noted on my move in form that there was a strong smoke smell throughout the apartment. Once the collapsing floor was addressed and the smoke smell from the previous tenants was cleared out, I started smelling a pet odor in this bedroom. I realized that the stains I notified peak of were likely pet stains from the previous tenant. When I did a walk through before signing a lease, I saw pet equipment throughout the apartment. I also found cat hair throughout the apartment when I first got the keys and before I moved my cat into the space. I did not report this because I know its almost impossible to completely get rid of cat hair, and I assumed peak was aware that their tenants had ******** I am stuck with a bedroom with a dirty old carpet that has foul odors and likely cant be fixed with just shampooing. This is a health concern for me. Peak states that since I took too long to file a formal complaint through their website, and I dont have time stamped photos, they cannot help me. However they have been aware that the carpet was stained since I moved in. They allowed me to move into a unit with a primary bedroom that had multiple ongoing health and safety hazards. I have been taking the precautions of not using this bedroom because I do not want to put my health and safety at risk.Since I told them that the carpet was stained when I moved in, and logic suggests that those stains were caused by pets and thus a health hazard, I would like them to replace the carpets in that room so I can use the space I am paying for. Screenshots shown are from pre-lease walk through video where you can see pet toys/scratcher right by where the stains are

  Customer Answer

  Date: 10/01/2024

  
  Even ******* <****************************>
  Mon, Sep 30, 6:00 PM (21 hours ago)
  to disputeresolution
  
  Hello, here are the photos of the pet stains on the carpet for my complaint. Thanks!

  

  Business Response

  Date: 10/17/2024

  Hi ***** - Thank you for reaching out regarding your new apartment. We are sorry to hear you are having trouble with the condition of the carpet in the bedroom. Can you send us a photo of the current condition so we can review and evaluate appropriate next steps?

  Thank you.

  Customer Answer

  Date: 10/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am renting an apartment through Peak Property Group in **********. I have lived there since August of 2023 and our lease ends in July of 2025. In December of 2023, our **** system began leaking large amounts of water all over the bedroom entryway. We immediately contacted our leasing agency. After five maintenance requests and multiple emails, the **** leak was finally fixed in June of 2024, but extensive water damage and mold still remains due to how long the leak persisted. We have continued to ask our landlord for mold removal and structural repair, but they have continued to ignore/refuse proper remediation. We had the **************************** inspect our apartment, and they found substantial mold growth and structural damage and issued an order to Peak Property for repair. Peak Property sent out a technician to paint over the mold, and when I asked him if there was a plan in place for mold remediation, he said he was only told to "make it look better." His supervisor was contacted and emailed us saying there is no visible mold, despite mold and structural damage being readily visible and there being a health department report stating mold is present. At this time, we want to terminate our lease as we no longer feel safe in our apartment due to severe health and structural integrity concerns and we have lost all faith in this actually being repaired, as our landlord has stated they only want to cover up the problem instead of treating it. We have submitted six maintenance requests and sent multiple polite emails asking for this to be handled over the past eight months and all of our requests have been ignored and refused. I am seriously concerned about respiratory illness due to our prolonged exposure to mold in a confined space. I have attached proof of our communication attempts and photos of the structural damage and mold: *****************************************************************************************************************************

  

  Business Response

  Date: 09/16/2024

  I am awaiting further information and should have a respone by ***, thank you.

  

  Business Response

  Date: 09/17/2024

  Hi ***** - Thank you for reaching our regarding the concerns you have brought to our attention at your apartment. We apologize if you do not feel these concerns were appropriately addressed. Over the past few weeks, our team has inspected and repaired/remediated all known issues. We will continue to follow up and re-inspect over the coming weeks to ensure no additional follow up is required. Please feel free to reach back out to our team if you have additional concerns and we would be happy to further discuss with you.
  
  Thank you.

• Initial Complaint

  Date:08/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at ************************************* **********, Oh for 3 years ending my lease on July 10, 2024. I am requesting assistance in obtaining my security deposit back from Peak Property Group. They are currently keeping it as the lease I am no longer apart of has been moved over to a new set of girls living at that address. Since one roommate stayed, they are not charging the new tenants a security deposit and keeping mine to cover their deposits. They say this is their policy, but its not right to keep my money to cover others. They have not been helpful in this matter and its poor business policy.

  

  Business Response

  Date: 08/22/2024

  Thank you for reaching out regarding your concern. While we understand that not everyone continued to live in the house for another year, the lease itself was renewed for another year since at least one roommate stayed in the house. We are unable to process/return the security deposit until all residents have moved out and possession has been returned. We recommend you work with whoever stayed in the house to help coordinate between any old roommates and new roommates. Thank you.

  Customer Answer

  Date: 08/31/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22174683
  
  I am rejecting this response because: 
  I am just looking for a fair outcome as I do not feel that my money should cover anyone on the lease that I am no longer apart of    
  

  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Peak will not refund my security deposit. I have repeatedly called and asked for this.We had 5 girls who moved into the home in 8/2021 and we all paid the security deposit. We renewed for the 2022/2023 year We renewed for the 2023/2024 year One of our roommates did not renew the 3rd year but found someone to take her spot/room and she signed a lease renewal. We moved out in July 2024.None of the new girls living in the home were required to pay a security deposit.**** is saying that since a new girl moved into the home the 3rd year they are going to use all of our security deposits for them.They say if any damage is done by the new tenants it will come out of our security deposits paid in 2021 that they refuse to give back.They never came to our home when we moved out to perform a move out inspection in July 2024.

  

  Business Response

  Date: 08/22/2024

  Thank you for reaching out regarding your concern. While we understand that not everyone continued to live in the house for another year, the lease itself was renewed for another year since at least one roommate stayed in the house. We are unable to process/return the security deposit until all residents have moved out and possession has been returned. We recommend you work with whoever stayed in the house to help coordinate between any old roommates and new roommates. Thank you.

  Customer Answer

  Date: 08/23/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22173815
  
  I am rejecting this response because: 

  My name is no longer on the lease.  I fulfilled all of my lease obligations, I paid all rent on time and caused zero damage.  I have moved out and am due my security deposit.

  There are 5 NEW girls living in the home and NONE of them have paid a security deposit because you did not ask them to pay this.  You cannot use security deposits from the original 5 that lived there and have it carry over to the new girls just because one girl signed a renewal (the girl who signed renewal wasn't even asked to pay a security deposit). That is your job to collect security deposits from them, that is not our job.  If they move out at the end of their lease and there is damage it would come out of our deposits, tell us how this is fair?  None of the girls living there are going to pay us anything and are laughing at the fact that you did not collect security deposits from them.

  I have already spoken to an attorney and he suggested we file in small claims court and let this be heard in front of a judge.  That is our next step.

  Regards,
  

  
  *************************

  Customer Answer

  Date: 09/02/2024

  Hello, they will not return my security deposit so I will elevate this to small claims court.  Are you able to provide what mailing address for this company I would use on the small claims form?  They conveniently are not showing an office in ** where they manage several properties.

  thank you

  ******

  

  Business Response

  Date: 09/05/2024

  Hi ****** - We are sorry to hear you are not satisfied with this resolution. However we are unable to process/return the deposit until all residents have vacated the property and returned possession. Per the terms of your lease agreement, "In circumstances where one or more Tenants renew the Lease Agreement, or circumstances where not all Tenants have moved out, the Deposit will not be returned to any vacating Tenants until all Tenants have delivered possession of the Premises to the Landlord."

  Thank you.

  Customer Answer

  Date: 09/06/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22173815
  
  I am rejecting this response because: 

  Just because one roommate renewed (and I did not because i graduated) that doesn't give you the right to hold my deposit.  We asked the girls living there now for our deposits and they laughed at **, they can cause all of the damage they want to and it would come out of our deposits that we paid, not them.

  I have filed a small claims case and have a date to meet in October.  I am hopeful that a judge will agree with our side.  I saw in Hamilton County Court website where your company has had several claims against your company for similar reasons as mine.

  
  Regards,
  
  *************************

  

  Business Response

  Date: 09/16/2024

  Hi ****** - We are sorry to hear you are not satisfied with this resolution. We are attempting to be fair and reasonable with all parties involved, which is why we clearly identify this term in our lease agreement which you signed. "In circumstances where one or more Tenants renew the Lease Agreement, or circumstances where not all Tenants have moved out, the Deposit will not be returned to any vacating Tenants until all Tenants have delivered possession of the Premises to the Landlord."

  Thank you.

  Customer Answer

  Date: 09/16/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22173815
  
  I am rejecting this response because: 

  You are  not being fair and reasonable.  ***** was not one of the original tenants when we moved in in August 2021.  How come she didn't have to pay a security deposit when she moved in?  Why did the 4 new girls not have to pay a security deposit?  You need to return our security deposits and go after the 5 new girls living in the home and request that they pay a security deposit.  Why is it fair that if they cause damage over the course of this next lease term that it will come out of our deposits??  We have secured a court date in small claims and we can discuss this further in front of the magistrate.

  
  Regards,
  
  *************************

  

  Business Response

  Date: 09/17/2024

  What is the expectation/recommendation from the BBB for how we should respond? We have stated our policy several times. The tenant agreed to the policy in writing via the singed lease agreement. Should this issue not be closed out at this point even though we don't agree with eachother?

  

  Business Response

  Date: 09/17/2024

  Thank you ******. Attached is the signed lease agreement. Please see page 2, section V "Security Deposit", third paragraph, "In circumstances where one or more Tenants renew the Lease Agreement, or circumstances where not all Tenants have moved out, the Deposit will not be returned to any vacating Tenants until all Tenants have delivered possession of the Premises to the Landlord."

  Customer Answer

  Date: 09/17/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22173815
  
  I am rejecting this response because: 

  I am no longer on the lease.  I have fulfilled my obligation.  None of the girls on the lease you have attached are living in the house however they all paid a security deposit.  None of the the current tenants paid a security deposit.  
  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** recently moved from the address *********************************************** I requested for maintenance to fix certain wear and tear around the apartment and maintenance confirmed they would put a note on my account so that I would not be held accountable for the charges. I have now received a bill for 2375 which 1100 needs to be credited as they are charging me for wear and tear that I already communicated to them needed to be fixed and they refused to fix. *** tried contacting them and emailing without a response. This company lacks integrity and this has been a horrific experience especially because the desk person: *********************** is not responsive and seems unwilling to correct the bill. Im willing to pay for cleaning and pet fee but to be billed for wear and tear that Ive already been told I wouldnt be billed for for as they were unwilling to fix is ridiculous. I have had experiences with this business that also seems racially motivated- this is not a good company.

  

  Business Response

  Date: 07/15/2024

  Hello ******
  
  Thank you for reaching out to our team to discuss your concerns. We have previously reviewed and discussed these issues with you, and as previously communicated, a credit of $950 was issued to your account on 7/1/24 to help resolve these issues. The additional outstanding charges will remain based on the condition of the unit at move out. The charges are for items that were significantly above normal wear and tear, including drywall repairs, bulk trash removal, and overall extremely dirty conditions. We apologize you are not satisfied with these charges. Our team is committed to providing outstanding service and fair treatment of all residents.

  Thank you.