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Business Profile

Radiology

Riverside Radiology and Interventional Associates, A LucidHealth Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

This profile includes complaints for Riverside Radiology and Interventional Associates, A LucidHealth Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Riverside Radiology and Interventional Associates, A LucidHealth Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      My minor child ****** ******* received xrays ordered by Dr. ***** ** ********* at **** ***** ******** in Bellefontaine, OH for a sports related injury on 1-11-24. We have ********** ****

      Riverside Radiology & International Associates (RRIA) has been billing us for 4 months now & ********** has never received a bill from RRIA. The only contact phone number listed on the bill is ###-###-####. Fully automated & the ********** office cannot reach anyone by using that number.

      Our acct is ***************** Madden's bill was for the amount of $41. RRIA Billing address is ** *** **** **** ******* ****** ** *****. ********** has already received 2 grievance complaints from us, but are not able to reach RRIA billing office to take care of the bill. They have sent numerous requests to the provider requesting the claim too.

      We have also provided the hospitals phone number to the insurance provider. Its now April 8, and I received another bill from RRIA today. It has not been resolved.

      Lee Ann Kilgore

      [email protected]

      ###-###-####

    • Initial Complaint

      Date:03/28/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/1/2022 I was hospitalized at ********* ****** ****** ******* until 2/8/2022. During this stay apparently, I had a radiology procedure done through Riverside Radiology. Riverside Radiology never sent the bill to my Medicare even though all my other bills related to this stay were submitted to my Medicare insurance. I began receiving bills from a collection agency on January 19th - never once did I receive a bill from the Riverside Radiology to provide me the opportunity provide my Medicare information. This facility should have contacted the hospital and collected my Medicare information OR contacted me with a request for my Medicare information to bill the charges correctly.

    • Initial Complaint

      Date:08/24/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have received several bills from Riverside radiology for the following amounts 320, 298, and 320 totaling 938 dollars. Despite mailing copies of my wv Medicaid card so they can get paid these bills placed into collections. Cmre at ###-###-#### has my bills now. Why wasn't wv Medicaid billed? Why are these bills on all 3 of my credit reports.it appears I'm not the only one this has happened to. If you require additional info please callnme. I would love it if these charges are billed to Medicaid and these items removed from my credit reports.

    Riverside Radiology and Interventional Associates, A LucidHealth Company is NOT a BBB Accredited Business.

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