Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been discussing the option of moving to a different apartment in my building at **** ***** **** with my local manager/landlord. He emailed me that he had to check with his supervisor in order to give me permission. As the due date was approaching for my lease to be renewed(July 31, 2022) I asked if I could still renew my lease if we could not find a different apartment. He implied it was ok. I turned in my lease on Sept 22nd and my October rent was the updated amount($635). On Oct 5th, I received an email that my lease could not be renewed because my apartment needed to be renovated and I was being evicted, even though I was a good tenant of 3 years. In addition, I could not apply for any available apartments under their current management because this conflicted with the Fair Housing Act. My landlord refuses to meet with me in person to discuss this further in spite of several attempts to gain information about this matter. My mother is assisting me in hunting for a place to live but it is very difficult this time of year. **** ****, the Wagenbrenner Manager, did respond to my mom's email and admitted no one's lease is being renewed in **** ***** ***** because the apartments are being renewed. I found (at least) two neighbors who did have their leases renewed(last March and September). I believe another neighbor is also being evicted on the same premise as I am. I was in constant contact with Mr ****, by phone and email, between July 27th thru Sept 20th. He never mentioned this situation until the first week of October. Based on his comments about needing to renovate apartments, I am wondering if he delayed my questions (about being able to move to another apartment) until he did not have to renew it(even though he did accept one month's rent based on the new Lease). I have three options I am willing to accept 1) another apartment off King Ave, 2) Renew my lease until spring 3) Compensation if I find a new place in the next 60 days(for certain expenses)

  Business Response

  Date: 10/18/2022

  **** ***** **** Rd is under renovation, all units in the building that have not been renovated, the residents are being asked to move so that we can make the updates. The resident was given a lease renewal offer prior to the renovations starting, she did not return the lease renewal by the expiration date, resulting in month to month tenancy. We delivered a non renewal letter on October 6th, 2022 asking the resident to move by 12/31/22. Proper notice to vacate is/has been given to resident(s).

  Customer Answer

  Date: 11/01/2022

  Wagenbrenner had renewed my lease, in September, and allowed me to pay the updated rental amount for October(see attached).
  

  I was also in contact with my landlord, to seek a different apartment (within any of their buildings) so I could move away from the back door which slammed shut (and triggered my migraines).

  Their emails(attached) indicated they were fine with me waiting past the July 31st lease renewal date. I did renew my lease before it expired. I did not receive any notification of being evicted, vs going

  month to month.
  

  When I would bring up this deadline date, Mr **** indicated it would not be an issue because he needed to verify my request with his supervisor.

  They will renew some tenant's leases but, if your lease is not renewed, Wagenbrener will not allow you to move to any available apartments in buildings associated with the building she current occupies.

  (see attachments). 

• Initial Complaint

  Date:07/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The building is managed by Wagenbrenner. They do not own it. However, they fail to provide adequate Tennant support. The apartment building is secured by a locked entrance. As a result us mail and other couriers have to leave the mail outside of the door which is leading to Our US Mail as well as other packages being stolen. I’ve left several messages for managers at Wagenbrenner and they will not call me back. I asked for the name of the owner of the property and Wagenbrenner will not provide it. They also have not provided any attempts to resolve.

  Business Response

  Date: 07/11/2022

  We understand the frustration of the resident – and have recommended that all crimes be reported to the Columbus Police Department.     The mailboxes shown are locked US mailboxes are located outside the building, as are most mailboxes. The USPS Carriers have keys.     Fobs have been given to most private delivery services. The exception to this is Amazon, who was offered a fob, but never followed-up.    We have made several attempts to communicate this with the resident.

• Initial Complaint

  Date:05/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment building operates on an HVAC chiller/boiler system (the entire building is switched from heat to air conditioning in the spring, and back to heat in the fall). The HVAC was originally scheduled to be switched over to air conditioning on Friday, 5/6/22. However, it was found that the HVAC system needed repairs and is currently not working. Wagenbrenner has informed tenants that the repair company won't arrive until 5/13/22 or as late as 5/16/22, with no guarantee that the system will even be repaired by that date. The current temperature outside is 85-90 degrees. Landlord is not in compliance with the lease agreement to maintain in good and safe working order the heating, ventilating and air-conditioning system. It is not reasonable to expect tenants to wait over a week for the HVAC system to be repaired. Wagenbrenner is unwilling to deliver window air conditioning units or provide a billing adjustment to tenant's rent payment. Tenants would never be allowed to breach the lease agreement without monetary penalty/threat of eviction/etc. There needs to be equal accountability for the landlord to uphold the lease-obligated responsibilities.

  Business Response

  Date: 05/11/2022

  We understand that it is a hot and uncomfortable day.    We became aware of the broken part last night, and approved the replacement through ******** *** *mmediately.  

  ******** *** *s a third party vender - with whom - we have a service contract with.   

  The install date is their first available time.

   Wagenbrenner Management