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Business Profile

Plumbing Fixtures

Ferguson Bath, Kitchen & Lighting Gallery

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ferguson Bath, Kitchen & Lighting Gallery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ferguson Bath, Kitchen & Lighting Gallery has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/25/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July of 2017 we purchased a Kichler ceiling fan, along with other items, from Ferguson Bath, Kitchen & Lighting Gallery (*** ******* ******** ***** **** ************ ** ****** ************). I contacted Ferguson on June 27, 2022 to inform them that the fan was no longer working. They informed me that they would order me a replacement fan as the fan was still under warranty. I have reproduced my email correspondence with Ferguson under supporting documents. Despite the emails and phone calls to various people at Ferguson, we have not received the promised replacement fan, or an explanation for why this fan has not been forthcoming. As we are entering the summer season when the fan is most needed, and can no longer wait for a replacement, I am purchasing a replacement on my own, and seek either a refund or a store credit from Ferguson as compensation.

      Business Response

      Date: 05/26/2023

      I have spoken with the wife of ****** and agreed to issue them a credit via check for the current cost of the fixture they are referencing as we don't have record from 2017. The credit reference number in the Ferguson system is ********. Checks take 6-8 weeks to issue and arrive to customers. 

      Customer Answer

      Date: 05/26/2023

      I accept the business's response to resolve this complaint.  I anticipate receiving a check for $250 in 6-8 weeks.
      Regards,

      ****** ****

    Ferguson Bath, Kitchen & Lighting Gallery is NOT a BBB Accredited Business.

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