Complaints

This profile includes complaints for Oakland Nursery, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Oakland Nursery, Inc. has 4 locations, listed below.

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  Oakland Nursery, Inc.

  1156 Oakland Park Ave Columbus, OH 43224-3317

  
• 

  Oakland Nursery, Inc.

  4261 W Dublin Granville Rd Dublin, OH 43017-1440

  
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  Oakland Nursery, Inc.

  5211 Johnstown Rd New Albany, OH 43054-9518

  
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  Oakland Nursery, Inc.

  25 Kilbourne Rd Delaware, OH 43015-9334

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very disappointed in their so called one year tree guarantee! I bought 19 trees from their Delaware location last year, half the trees died. I called and was told to get a refund I had to dig the dead trees up and bring them in, one of the trees is 7ft tall, the person on the phone said cut it in half so it would fit in the car! This is ridiculous, all they have to do is send someone out to look at the trees, instead of making it difficult for their customers. I am a 75 year old veteran with health problem. Also, I paid to have them planted, what happens to that money. We have shopped at Oakland Nursery since moving to Columbus 16 years ago, if this policy holds, never again!

  

  Business Response

  Date: 05/22/2024

  Oakland Nursery recently met the homeowner at his residence to inspect the dead trees. We will be replacing them for him as soon as he comes into the store to pick out the material he wants.

  Thanks,

  Mark R*****

  VP Oakland Nurseries

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order close to $464.90 at Oakland Nursery, New Albany on Sunday, May 7th at 8am. I am a long time, loyal customer, spending thousands of dollars to landscape my newly built home over the last five years. The order was never fulfilled that day, so I followed-up and spoke to ***** on Monday, May 8th at 10am. She advised that the plants were not onsite and had to be ordered. She never proactively reached out to me advising the above, but I had to search out the answer myself. I was told the truck may be in Wednesday but never received an update. Thursday, my landscaper showed up to plant un-expectantly so I sent him to a local nursery to purchase alternated plants for me since he had to complete the job that day. I called Oakland and requested to have my order cancelled since it was not fulfilled in a timely manner and lack of communication about the plants NOT being in stock. I was transferred back to *****, I explained the above. She abruptly yelled, I guess we will cancel them then and slammed the phone down, hanging up. They FAILED to refund the money, which I have disputed with my credit card company. When this occurred, I had just left the vet and had to remorsefully say goodbye to my 16-year old cat, which was very traumatic. Her actions are completely unjustifiable and given my personal situation and what I was going through at that moment completely unprofessional. I called back and spoke to a woman name *****. She was kind and I explained the above. She advised that ***** was the manager of the local store and I need to escalate my issue to John, the district manager. He never returned my call, nor did anyone ever cancel my order- refund my money. I simply had an order that wasn't fulfilled, nobody called proactively to tell me why, then the store manager yelled at me and hung up the phone. Her actions are very unsettling and her being a manager should understand the importance of customer service, very UNPROFESSIONAL.

  

  Business Response

  Date: 05/24/2023

  To Whom It May Concern, 

  Oakland Nursery New Albany acknowledges that the employee involved in this situation acted in an unprofessional manner and wishes to offer our most sincere apology for this interaction. Oakland ownership has spoken to the manager in question, made her aware of the official complaint, and directed her in how to better handle customer service issues in the middle of our stressful busy season. Sorry again....

  **** ******

  VP Oakland Nurseries

• Initial Complaint

  Date:05/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all, my opinion is this is a terrific company. I paid over $7000 for landscape trees that were planted late fall after the leaves came down. The positions were selected by the designer. It was determined next season they were in deep shade, and a few were unsuccessfully moved. All but one have know withered and died. The designer was supposed to fix the damage with new materials next spring, but never came back. I can not get the company's attention on this matter.

  

  Business Response

  Date: 06/13/2022

  Trees were planted in 2017,  these trees are 4 years out of warranty. I personally met with this client at 3 o’clock last Wednesday, customer acknowledged that these trees are way out of warranty I am giving some advice on future plantings and how to maintain what he has, it is understood that he will retract this complaint,

• Initial Complaint

  Date:05/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over 3 months ago I returned a house plant because it was over priced. When I explained this their answer was “okay, and?,” instead of fixing the problem. They tried to make me feel like it was okay to be ripped off. Yesterday also after returning a plant that didn’t bloom for almost 30 days, their return policy, they were very rude when they asked me what was the reason for return. The sticker in the flower was “bloom red,” but then I have another flower that says bloom “orange red,” but it is actually just red not bright as I was expecting. What I am really upset about other than the unpleasant, insulting unprofessional service. After the return I went shopping and when I got to check-out I wanted to use cash instead of card. After giving the cashier a $100 bill the manger took my money and walked away with it in his office and took a little long. When he returned I advice him that in the future when a customer gives him cash he should check it in front of the customer before he moves away and shouldn’t take it to his office and should leave it with the cashier since it seem like they were very paranoid about why a customer is returning a plant. He became very angry, rude and arrogant and said he checks the money in his office that’s where he checks it. Like it was his money to take and do whatever he wants to do with it. Then the female manager who was called when I said I would like to return first impression was that I stole their plant and asked me if I had the receipt in a very rude tune of voice. It was very embarrassing. Also a week ago I was standing in line and next to be called. One of the cashiers or manager (female, heavy blonde hair) decided to call someone who just got in a line ahead of me to another cash register and then asked me if I was in line (there’s only one line) as if the line isn’t behind the cash register with other people standing behind me as well.

  

  Business Response

  Date: 06/13/2022

  We take customer service very seriously at Oakland Nursery. Management has spoken the employees involved in this matter and reinforced the fact that we must deal with all customers with patience and professionalism. We are currently looking into the policy in Dublin of checking for counterfeit bills in the office and communicating this fact to the customer before money is taken away without explanation. We apologize for any distress this situation caused and hope she gives us another chance.