Reviews
This profile includes reviews for Donatos Pizza's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 35 Customer Reviews
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Review fromAnthony w
Date: 05/18/2024
1 starAnthony w
Date: 05/18/2024
They lie say things are free use points they say there app don't work then they say they can take off at window and complete lie instead of it being 11.99 it was 29.03 Norton road location but there wasn't one I could choose from!!
Donatos Pizza
Date: 05/22/2024
I am so sorry Anthony! I see you had 2 rewards to redeem. I will refund your credit card for those 2 items - $13.18. It takes 3-5 business days foe the charge to change! In the future, you can redeem them online too! Thank you!Review fromElizabeth P
Date: 03/27/2024
1 starElizabeth P
Date: 03/27/2024
Shockingly horrible when your spend 16 bucks for a serious cheese pizza that has seriously NO cheese on it hardly. Ask for a light bake and it turns out really dark brown underneath. My three-year-old asked for one and donatos to us is usually considered a treat when I'm able to buy it for her but not last night it wasn't I am surprised by this because they're usually really good but nope! I didn't reach out to the store directly itself because I've had a couple of people tell me on social media that they act weird if you do so I sent a message to customer service hopefully I got the right place. I definitely as a single mother who lives off a student loan check to student loan check because I'm focusing on my studies and being a parent right now I cannot afford to buy food like this I cannot afford to waste my money like this!!Donatos Pizza
Date: 04/11/2024
I am very sorry this happened. Whenever you have a problem with our food, please call the location immediately. The Manager could have remade the pizza for you! I don't see that you sent a complaint or we would have called you! Thanks for ordering again on 4/4 and 4/9/2024. I hope the pizza was perfect!Review fromArian W
Date: 03/21/2024
3 starsFirst of all- our family loves Donatos. We’ve been long time customers. Unfortunately, after placing an order recently my card on file was then used to purchase 219.99 (worth of pizza?!?!) at Donatos. I had to cancel my debit card, initiate an investigation and my account is on hold. I would suggest not leaving a card on file for Donatos. It’s hard to know who to trust or what to do next. All I know is, I will not be leaving a card on file and I’m feeling deterred from placing orders there again. I’m curious what Donatos has to say about this.Review fromKim B
Date: 03/21/2024
1 starKim B
Date: 03/21/2024
Delivery not good taste burnt it's not what it cracked up to be absolutely not what you see on TV never again no thanksDonatos Pizza
Date: 03/27/2024
We are so sorry Kim!! We don't want to lose you as a customer! I added a free large 1 top pizza into your Rewards Account for the inconvenience! You can use it at ANY location! Thanks for letting us know!Review fromMike B
Date: 03/05/2024
1 starIf it looks like it ,if it smells like it than it must be __it!! Donatos pizza in circleville ohio has to be the worst pizza place in the world ?! The past three times I have ordered here the food was absolutely horrible !!! I use to like donatos pizza but I am over them now! I just deleted photos I took of the food the last time I ordered here but I let it go and deleted the pics!! It's late I am hungry and donatos is the closest place near me, so I decided to give these smacktards one more chance!! And they blew it!! I have new photos to prove this!! Now I am hoping and praying that I don't get sick !! But I did not eat much of it at all!!! I am done with these idiots!! I uninstalled the app !! And I had over 250 reward points here! But I could care less about the points they can keep them!!!Review fromKathleen B
Date: 11/08/2023
1 starKathleen B
Date: 11/08/2023
We ordered pizza for delivery . After a while, we tracked it and it said it was ready for pickup. We called and told a so called manager that we placed it as delivery order. Before we talked to mgr, an employee told us that door dash had picked it up. This was not true. We also talked to another manager.(closing mgr). They both said we could pick it up. They had no delivery drivers, but they did not tell us that upon ordering. Both managers insisted that we placed as pick up order and told us we had to go to home office for refund. They were smug. The representative at home office was nice at least. However, they refunded $4.00 and we still owe 17.95. W e are done dealing with this, but I wanted to express that we eat Donatos often, but we are done with them. The 2 managers at our stoire are the worse managers that I have dealt with in my entire life.Donatos Pizza
Date: 11/17/2023
We are sorry Kathleen. We need to know what location and date you had this issue. I am in Customer Service and do not see that we have a complaint from you. Please reach out to us at [email protected]. We will look into this issue for you!Review fromRyan T
Date: 11/04/2023
1 starJust had the worst experience with the store in Sunbury OH! Was told 30 min for delivery and it took an hour. Met the driver in our driveway and she gave our food to the previous delivery. When she showed back up it was an hour no half from original order time. When the driver left she peaked out in our gravel driveway throwing gravel at our vehicles. I called the store and let the manager know. When we opened the food it was wrong. Called manger again and he hung up on me. They all need fired!!!!Review fromTroy S
Date: 09/08/2023
2 starsTroy S
Date: 09/08/2023
This is the worst customer service I have ever ever experienced in the food industry!! I'm not talking about hq they have been helpful but the customer service in the stores are terrible! Last month I ordered a pizza and it was very very very late so they gave me a free pizza on my account. I redeemed that pizza today and had to make a change to the order do to an emergency. Well they send you an email to contact the store to cancel or change an order, the store doesn't even answer! I tried several times. When you speak with the ordering call center they are no help, they can place an order but can't cancel nor change it? I can't even go online and cancel it either. What kind of crap is this? They also continue to tell me to call the store, call the store. Finally I finally did go to the store and it was actually ready! There were employees inside the store just standing around doing nothing and just drinking pop so you can't tell me the store was busy. You also can't change nor cancel your order online. I've been a good customer for years, well guess what? They just lost me! I have never ever had an experience like this ever! This is no way to run a business and if it can't be run properly do to staffing or whatever then it's time to shut it down. I am visually impaired and don't drive so I had to have someone drive me to the store just to speak with someone. Ridiculous!Donatos Pizza
Date: 09/11/2023
WE ARE SO SORRY TROY! I will report that this location is not answering calls for a manager. This would have been so easy for you had someone picked up the phone! I will resort this immediately. I am adding your free pizza reward back into your rewards account if you would give us one more chance or try another location! It is valid for 60 days but we can extend this for you if needed! Thanks for you reporting this!Review fromKelly N
Date: 08/03/2023
5 starsKelly N
Date: 08/03/2023
I didn't know who to contact since the order goes through centralized scheduling. Wanted to provide your driver an extra tip and wasn't sure how to proceed. He has been with your company for a very long time. I haven't ordered from a restaurant in years and I realized after he left, he had delivered years ago. He is a wonderful representative...professional, efficient and kind. If you get this, please let me know how I can provide him an extra tip. He dropped off the order on the porch, as requested. He needs to be recognized. You are so lucky he is still with your company!!! PS. Your vegan dairy free veggie is wonderful. (order 55 "promised time 2:28pm 8/3/23. Hope this helps. Thank you!!!Donatos Pizza
Date: 08/04/2023
How kind of you *****!! Yes! This driver has been with us for over 20 years and we are so lucky to work with him! I see you did add a gratuity to the order and it is very much appreciated! We are thrilled you ordered after such a long time! We hope to hear from you again soon!Review fromValerie M
Date: 05/31/2023
2 starsValerie M
Date: 05/31/2023
For the last two orders I did not get the free item as advertised. As a single, widow, senior citizen I count in this as this is my few treat. They said they would credit me. We will see. This was the s. High locationDonatos Pizza
Date: 06/01/2023
Hello ******* - I researched your e-mail address and do not see an active rewards account. You have to be a rewards customer to qualify for the free items. You have to add the weekly freeward into your order and then click on the deal to redeem it. Please reach out to [email protected] so we can help you activate an account for future freewards. Please include your name, e-mail address and phone #. Thank you!
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