We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pet Boarding

Pet Suites of America Columbus & Worthington

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Boarding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/21/24 $165 Your inconvenience does not come before my pets safety. I take two of my dogs to this boarding place and drive my Mom's dog here as well. I have to drop them off separately because my Mom's dog does not get along with mine and i try to avoid an incident with them. Anyone in the behavioral pet or training industry can tell you its a wise choice not to put them together to avoid any incident. Is it inconvenient for me? yes, it adds extra time to travel and I have to pick up my Mom's dog at her house, etc but Ill gladly do it because I believe its the safest thing for them. Tonight I went to pick them up and I picked up my two dogs before stopping by 20 min later (after i drove home and back) to pick up my Mom's dog. When I arrived one of the girls at the front with glasses told me that I should consider how "inconvenient" it is for the staff to have to wait for me to come back for the third dog and that I should pick them up all together from now on. That I had to "figure out a way to pick them up together". They are very well aware I can't do that for my pet's safety. First, my car doesn't fit three dogs- that's kind of why I only own two dogs. Im providing a ride for a second costumer who is my family member. Second, It is crucial for their safety for me to avoid any fight or any incident so I cannot put them all in the same car. Third, she kept repeating "its really inconvenient for us" because they have to bring her dog out and put her in the office for 20 min (while I was ******* to get home and back with this weather). I even said "Im sorry its inconvenient for you" and politely said "I will think of a solution". Almost like if she was the client and I was trying to appease her. I am the one who spent money on three dogs to stay the night there. Even though twice when my Mom has taken her dog we pick her up and she smells like urine I still considered giving this place our business. I won't be sorry about making my dog's safety a priority.

    Business Response

    Date: 12/08/2024

    Hello,

    Attached are the receipts for the refund that was requested and submitted starting on 12/6/24. I have reached out to the client via email to apologize for what they endured and further discuss complaints if she would like to. This is not an environment that we want to create here and the employee in the complaint has been addressed regarding the issue. We are working to better the staff here so something like this does not happen again. Her dogs were taken care and safe while in our care, but the treatment received in the lobby by our customer service representatives was not up to par. I was not aware of the pup smelling like urine in the past or that would have been something I would have taken care of. I will continue reaching out to the client with hopes of a response soon.

    Thank you,

    ******* ******

    Resort Manager

Pet Suites of America Columbus & Worthington is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.