Complaints

This profile includes complaints for Klarna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Klarna Inc.

  886 N High St Ste 200 Columbus, OH 43215-6303

• 

  Klarna Inc.

  800 N High St Ste 400 Columbus, OH 43215-1430

• 

  Klarna, Inc

  P.O. Box 206487 Dallas, TX 75320

• 

  Klarna Inc.

  821 Broadway Fl 11 New York, NY 10003

• 

  Klarna Inc.

  PO Box 8116 Columbus, OH 43201-0116

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called the customer service numerous times for a resolution to the accounts they are billing me for incorrectly. I have also sent proof of the returns to the merchant but they are still charging me. They have also reported negatively to the credit bureau with incorrect information!! I want them to reverse the negative reporting and bill me correctly!!

  Business Response

  Date: 05/09/2022

  Hi *******,
  
  Thank you for reaching out concerning your currently active Walmart orders **********, ********** & **********. We are truly sorry for the inconvenience you have experienced on this issue. Please allow us shed more light on the situation. When a customer makes a purchase using Klarna, we pay the store in full on your behalf, which allows the flexibility for you to pay us back in installments. To this end, when a refund is due as well, it needs to be refunded to Klarna, and we will refund the customer accordingly. The refunds received so far are $128.69 on ********** and $83.49 on **********. These orders are still active because the refunds were partial and we have not received payment to complete the orders.
  
  We will have a Supervisor reach out to give a further breakdown of these orders and collect more information where required.
  
  Have a wonderful week!

  Customer Answer

  Date: 05/09/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: 
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:05/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Klarna ****** purchase start on March 2nd, 2022. It was for $447.46. Klarna customer service worker, could be imposter, Told me I still owe $191.00. My first payment was $135.52 on 03/02/2022. I have not Stopped making all the Klarna scheduled payments since I incurred this bill. Yet there is some scammer claiming I still owe almost 1 half of this bill, still. Klarna may have an imposter worker or staff that is being influenced by a BILLY type of Thief.

  Business Response

  Date: 05/09/2022

  Hi *******,
  
  Thank you for reaching out concerning your ****** order ********. This order was split into 4 statements: *********** *********** ********** and **********. Split statements occur when:
  - the store does not confirm all items from your purchase at a single point in time (for example, one or more items from your purchase ship on different dates);
  - the amount of your purchase increases after you agree to the terms of this agreement (for example, if you subsequently authorize the merchant to include taxes, fees, charges or additional items in connection with your purchase).
  
  Unless we provide you with a new payment schedule, each split order constitutes a separate Pay Later in 4 loan; provided, however, that the total sum of all Initial payments and installment payments disclosed on each payment schedule associated with your purchase will not exceed the total purchase amount.
  
  In this case, order ******** cost $447.46 and the billing on individual statements is as follows:
  
  - *********** 
  Cost $48.58, you made payments of $12.14 on 15 March 2022 and $36.42 on 29 April 2022 and this statement is fully paid.
  
  - ***********
  Cost $43.53, you made a payment of $10.88 on 15 March 2022 leaving a balance of $43.53 to be paid.
  
  - ***********
  Cost $213.84, you made a payment of $53.46 on 16 March 2022 leaving a balance of $160.38 to be paid.
  
  - ***********
  Cost $141.53, you made payments of $35.38 on 29 March 2022 and $106.15 on 29 April 2022 and this statement is fully paid.
  
  On the full order of $447.46, you have made total payment of $254.43 and currently owe $193.03. We understand this may have been confusing and apologize for any inconvenience you have experienced. We also want to reassure you that the agent you spoke with provided correct information concerning your balance as we have broken it down above.
  
  Have a wonderful week ahead!

• Initial Complaint

  Date:05/04/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a item I purchased from ****** using Klarna as my payment method. ****** refunded the money to Klarna. Klarna has not issued my refund. I sent them proof of everything and still no refund. Now Klarna says they will fill out a dispute to ******. This makes no sense has ****** already refunded and paid Klarna

  Business Response

  Date: 05/06/2022

  Hi ****,
  
  Thank you for reaching out concerning your ****** order ******** for $100.92.
  
  We are truly sorry for the inconvenience you have experienced. On our end, the only refund from ***** on this order was on 30 April 2022, and was a partial refund of $57.88. When this was applied, our system automatically adjusted the payment plan on your order to reflect this, and a refund of $7.42 was returned to your original method of payment accordingly. If this is not the case on your end, kindly respond to our inquiry from the [email protected] email address with the return receipt for this order showing how much the refund was, and how it was applied.
  
  Have a lovely weekend ****!

  Business Response

  Date: 05/18/2022

  Thank you for reaching back out, ****. Please allow us shed more light on this situation.
  
  When an order is initiated, Klarna pays the full amount to the store on the customer's behalf and provides the flexibility for the customer to pay us back in installments. If a refund is issued to Klarna by the store, we adjust the balance on the order accordingly, and refund any overpayments to the customer.
  In this case, the order ******** cost $100.92 and was split into 2 statements: ********-1 and ********-2 for $43.04 and $57.88 respectively.
  
  We had received payments of [$10.76*2]= $21.52 on ********-1 which reduced the balance to $21.52 while we received payments of [$14.47*2]= $28.94 on ********-2 leaving a balance of $28.94 to be paid. Combined, the balance to be paid was $21.52 + $28.94= $50.46. When the refund of $57.88 was applied to this balance, it overpaid both statements by $7.42 which was refunded on 02 May 2022. As a result, both statements have been paid off, and no further refund is due on the order.
  
  We hope you find this helpful. Have a lovely week!

  Customer Answer

  Date: 05/18/2022

  I have attached what I paid klarna.  This is ridiculous 

  Business Response

  Date: 05/26/2022

  Thank you for reaching back out ****!
  
  We apologize for any confusion this issue has caused on your end, and as a courtesy, we have refunded your payments of $50.46 in full. Please allow up to 7 business days for the funds to reflect on your end.
  
  Have a lovely weekend!

  Customer Answer

  Date: 05/27/2022

  I accept the business's response to resolve this complaint.
  Regards,
  
  **** ****

• Initial Complaint

  Date:05/03/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a $200 purchase online at ********************** on 12/8/2021 for a Dyson Airwrap that turned out to be from a fraudulent website. I never received a confirmation email (which was my initial indicator that something was wrong) so I tried to contact the number and email address listed on the website. The phone number was disconnected and the email was never answered. I immediately disputed the purchase with both Klarna and my bank. Both companies immediately reversed the charges. My bank actually said that since it was around Christmas time this unfortunately happens all the time. A few weeks later, Klarna reinstated the purchase. They changed the purchase amount to $180 from $200. Keep in mind that I hadn't received the Dyson Airwrap. I reached back out and they paused it again. They then sent email requests for all the steps that I took to resolve the issue on my own. I submitted everything I had but I never received a confirmation email so they reinstated the payments again. We have done this SAME EXACT dance every few weeks since DECEMBER 8, 2021!!! I NEVER RECEIVED A PRODUCT!! It's impossible to contact a company that isn't real. It also seems to be impossible to actually get anything resolved through Klarna because every time you reach out they hit you with the same automated emails and it's maddening! I don't understand why my bank was able to consider this fraud but Klarna won't do the same. My bank actually suggested that I change my debit card info so Klarna couldn't keep trying to charge me, but I'm worried they will just put the outstanding amount on my credit. Please help me! We have been going back and forth for 5 months and I don't want to do it anymore. I never received any goods. I shouldn't have to pay for them. Thank you!

  Business Response

  Date: 05/06/2022

  Hi *****,
  
  Thank you for reaching out concerning your order ******** from ******************.
  
  We are truly sorry for the inconvenience you have experienced on this issue. Due to the nature of our One-Time Cards, we are unable to reach out to the store on your behalf, as we are a third party to the store in this case. This is why our Disputes Resolution department requested more information to investigate on your behalf. 
  
  This means that in order to reach out to the store on your behalf, we will require conclusive evidence that a refund is due on this order, or that contact could not be established. This includes evidence of refund due, the amount and how it has been applied, and most importantly, screenshots of your attempted communication with them- which could even be a screenshot of showing that their website does not exist or that you did not get a response from their customer service.
  
  Kindly provide this in response to our Disputes Resolution's team email inquiries [via their ********************** *******] as quickly as possible.
  
  We hope you find this helpful, and once again are sorry for the stress this issue has caused. With your cooperation, we will do our best to ensure this is resolved in your favor!
  
  Have a lovely weekend!

  Customer Answer

  Date: 05/10/2022

  I am rejecting this response because: We have been going back and forth since December of 2021 and I have already sent you all the proof that you have asked for. The last email that I sent to you included the fact that I no longer have access to my old email (*****[email protected]) that has my proof of contact. I asked the rep if they could pull the information from the emails that I have sent to you and they said they don't have them either. I don't know what else to do because this is all being held up waiting for me to contact a store that isn't able to be contacted. You mentioned a refund in your response to the BBB. Are you asking for proof from my bank (*** ***** that they believe the dispute? If so, I can provide that. 

  I appreciate the fact that you guys are now responding to me, but it would have been nice if the level of communication would have been this pleasant the entire time instead of just after I contacted BBB.  

  
  Regards,
  
  ***** *****

  Business Response

  Date: 05/18/2022

  Thank you for reaching back out *****!
  
  We appreciate your patience with us on this issue and are happy to confirm that the balance on the order has been updated, and there is no outstanding balance left. 
  
  Have a lovely week!

  Customer Answer

  Date: 05/18/2022

  I accept the business's response to resolve this complaint.
  Regards,
  
  ***** *****

• Initial Complaint

  Date:05/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding ***** order: **********  Klarna shorted me on my refund. I was told by the retailer that 100% of my money would be refunded by Klarna if the purchase was returned. For 4 months Klarna charged me an excessive interest amount of over $120 when the purchase was supposed to be risk free and 100% refundable. This is predatory and no where did it say that I would receive all of my refund. This is for my ***** purchase and refund reference of: ********** 

  Business Response

  Date: 05/06/2022

  Hi *****,
  
  Thank you for reaching out concerning your ***** ***** order ********.
  
  On our end, we do see that the order was fully refunded, however the interest fees on Term Loans is non-refundable. Please accept our sincere apologies if this is not the resolution you were hoping for.
  For more information, please see the Terms and Conditions of the loan that was emailed on 11 December 2021 when the loan was initiated.
  
  Have a lovely weekend!

  Customer Answer

  Date: 05/06/2022

  [If you do not say why you are rejecting the company's response. I am rejecting the response no where did it state that I'd still be responsible if the item was fully returned. Maybe if I'd been paid directly then I can understand the interest not being refunded but this so call loan was made to sound like Klarna's payment plans and it was paid directly to ***** not me. So again I'm disputing being charged over a $120 for interest on a fully returned item. ***** refunded me 100% and they were the ones paid directly from Klarna so why would I be responsible. I wonder if there have been others in this same situation. I would possibly settle for half of the amount back. ***** *******

  Business Response

  Date: 05/17/2022

  Thank you for reaching back out, *****.
  
  We appreciate your reaching back out, and are happy to confirm that we have refunded an additional $123.52 to your VISA ending in ****. Please allow up to 7 business days for the refunds to reflect in your account.
  
  Have a lovely week!

  Customer Answer

  Date: 05/17/2022

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  
  ***** *******

• Initial Complaint

  Date:05/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2021 My email address was hacked. And some one set up a $1500 dollar order. I've reported it to their fraud customer service line. Because it was last year I don't remember the name of the person I talked to. I never made this order. They are trying to collect money from me on a order that I never did

  Business Response

  Date: 05/06/2022

  Hi ********,
  
  Thank you for reaching out concerning your **** order ********.
  
  Upon investigation, our Specialist department have determined that the disputed statements are legitimate which is why the billing was re-instated. Due to the sensitive nature of issues like these, we kindly advise that you reach out to them by responding directly to their email response sent from the ******************** address.
  
  We hope you find this helpful. Have a lovely weekend!
  

  Customer Answer

  Date: 05/06/2022

  
  These orders were not made by me. They maybe legitimate but I didn’t do them
  
  
  Regards,
  
  ******** ****

  Business Response

  Date: 05/17/2022

  Hi ********,
  
  Thank you for reaching back out on this issue. Situations like these are exclusively handled by our Specialist department, and we kindly advise you reach back out to them by responding directly to their email. We must also advise that we are not able to override their decisions concerning liability for the order. You may also consider contacting the store to find options with them as well.
  
  Have a lovely week!

  Customer Answer

  Date: 05/17/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17131012
  
  I am rejecting this response because: I’ve tried to do that they haven’t responded 
  
  Regards,
  
  ******** ****

  Business Response

  Date: 05/26/2022

  Hi ********,
  
  Thank you for the response! Situations like these are exclusively handled by our Specialist department, and we kindly advise you reach back out to them by responding directly to their email. We must also advise that we are not able to override their decisions concerning liability for the order.
  Have a lovely week!

• Initial Complaint

  Date:05/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned an item on March 1 that I purchased using a Klarna card. The original purchase was on February 25 at *******. ******* quickly processed the return with no issue. Klarna, however, has not posted my funds nor updated my transaction and is saying they don’t see a return. It’s been 2 months since the return and they are still deducting funds from my account. I submitted a case to Klarna several weeks ago and included the transaction number and other information from the return e-receipt. I contacted customer service again last week on April 27 through Klarna’s customer service chat system. I asked for them to contact their accounting team to do an audit to allocate the funds back to my account and asked to speak to a manager for escalation. I was under the impression that my chat was being routed to someone. However, the representative just ended the chat. No one has reached out to me since then. I sent another message to Klarna yesterday through their customer service chat system and did not receive a response. I called Klarna today (May 1) and spoke to a live agent. The agent advised me that she can not transfer me to a manager, the case is with the escalation team, told me there’s no one who can help me, could not give me an estimated amount of time or *** for the escalation team to contact me and did not have an email address for me to send further information to support my refund. Klarna should not be holding my funds from a refund that was processed months ago. Their system and processes need to be updated. I wonder how many times Klarna has failed to allocate funds to my card from refunds that I haven’t paid attention to and how many other customers have gone through the sane thing. At this point Klarna is stealing from their customers.

  Business Response

  Date: 05/04/2022

  Hi *********,
  
  Thank you for reaching out concerning your ******* order ********.
  
  We will like to sincerely apologize to you for the confusion about how the refund on this order was applied, and offer an explanation. The One-Time Card was used in conjunction with a digital wallet, and since ***** *** uses encrypted numbers on cards, any refunds issued to the wallet can be applied to any card in the wallet, which sometimes causes the refund to be applied to the incorrect card and the order it was used on.
  
  In this case, the refund of $140.48 was applied to ******* **** order ******** and we refunded your $35.12 payment on that order. We have now refunded in full your payments of $142.28 on ******* order *********** and written off the balance as well.
  
  We hope you find this helpful. Have a wonderful week!

• Initial Complaint

  Date:05/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife made a mistake and thought a charge from Klarna was fraudulent. She contacted our bank and they put a hold on the charge. After I was made aware this took place I immediately went to the bank and corrected the issue. I then contacted Klarna 4 separate times (over a two month period). I explained to them what happened and it was just a mistake my wife made, but they keep giving me the run around and won’t let me continue making payments. It’s as though they don’t want to settle this and collect my payments. I’m so fed up with this company that I would just as much payoff the entire amount, but again there is NO way for me to do that because my account is in limbo. I’m very proud of my credit score and worked hard to get it to where it is. I’m afraid their incompetence will somehow or way affect my score.

  Business Response

  Date: 05/04/2022

  Hi *******,
  
  Thank you for reaching out concerning your ****** order ********. 
  
  We are truly sorry for the inconvenience you have experienced. As this order as been flagged due to the actions taken on your end, kindly reach out to your bank to have the chargeback reversed which will automatically remove the flag from the account. You are also welcome to send in a check payment for the balance of $1147.88. Check or money order payments must include the Order number for all orders in the memo section, be made out to Klarna Inc, and be mailed to the following address.
   
  Klarna INC ATTN: Klarna Credit 
  ** *** ******  ******* ** **********
  
  We hope you find this helpful. Have a wonderful week!

  Customer Answer

  Date: 05/05/2022

  I already went through my bank and they reversed the fraud query. So someone is lying or misinformed. 
  
  Regards,
  
  ******* *******

  Business Response

  Date: 05/13/2022

  Thank you for reaching back out, *******.
  
  On our end, the status of the chargeback remains the same. We kindly advise that you reach out to your bank to provide more information to you about the charge back and confirm whether it has been reversed.
  Have a lovely weekend ahead!

  Customer Answer

  Date: 05/13/2022

  I just went to the bank a THIRD time and they assured me they paid you guys back the 67 dollars and change. I even see it on my statement. Your company and it’s customer service is terrible beyond words. I’m telling everyone I know on social media to never use klarna. Because I am fed up with all of this, I am going to payoff the balance immediately so I no longer have to deal with the incompetence. I am sending out a check tomorrow. 
  
  
  
  ******* *******

• Initial Complaint

  Date:05/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed on order on April 27 with ******* *, order #********** for $50.11. I opted to use Klarna Pay in 4. Klarna is showing 2 orders for ******* * for $50.11 and charging me double payments for 2 orders. I contacted Kim from Klarna through a chat and the merchant numbers Klarna gave to me are #********** and #********** in which to contact ******* * and check with them. I did so twice, ******* * only shows one order of $50.11. with the number(#**********) above, I spoke with ******* and ******* from ******* * on April 30 and they both showed the same order number from above and only 1 order. I again contacted Klarna and spoke with ********** who told me to file a dispute which I did but they just keep saying it is ******* * that has two orders. I would appreciate any help you could give me, as my bank is charging the double payments. I would just like one of the $12.52 payments to be credited back to me before they charge me another double payment. Thank you.

  Business Response

  Date: 05/04/2022

  Hi *******,
  
  Thank you for reaching out concerning your orders ******** and ******** from ********.
  
  We are truly sorry for any inconvenience you have experienced on this issue! Since you advised that one of these orders is a duplicate, we have placed a dispute on ******** with the hope to make contact with the merchant and hopefully resolve this on your behalf. To assist this process, we kindly ask that you contact ******** via email or chat to have them clarify that one is indeed a duplicate, and that they either never charged us or refunded the order. You can reach out via chat to send us screenshots of your conversation with them which we can then use to investigate further.
  
  We hope you find this helpful, and are happy to assist you in any way you may require.
  
  Have a wonderful week!

  Customer Answer

  Date: 05/04/2022

  I have been in touch with ******* * twice and explained the order # issue.  I feel it is up to Klarna to contact them and get the matter resolved as I have spoken to Klarna twice, which they requested I do.  I have never had an issue with either ******* * or Klarna in the past, but I am not understanding why I am having to go back and forth with Klarna.  They have the order number from ******* *, it would be easy enough to contact them and correct the issue.  I do not know how to do screenshots, I'm 65 years old, and I made it clear who I spoke with.

  I appreciate the email I received from Klarna, but as it is their issue with 2 orders and not a ******* * issue, it should be their correction to be made by contacting the merchant.  If there is an email address that I can forward the two follow up emails from ******* *, I would be happy to do so.  
  
  Regards,
  
  ******* ********

  Business Response

  Date: 07/06/2022

  Hi *******,
  
  Thank you so much for your patience while we worked to resolve this issue on your behalf. At this time, we are happy to confirm that our Resolutions Department has closed the investigation in your favor, and have refunded your payment of $12.52 to the original method of payment [VISA ending in ****]. All outstanding balances on the account has also been removed, so you do not have to pay on this order going forward!
  
  We hope you find this helpful and as always, we invite you to navigate your app or visit our FAQ for your future questions or account needs. We appreciate you reaching out and hope you have a great day!
  

  Customer Answer

  Date: 07/06/2022

  I accept the business's response to resolve this complaint.
  Regards,
  
  ******* ********