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Business Profile

Payday Loans

Columbus Checkcashers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payday Loans.

Complaints

This profile includes complaints for Columbus Checkcashers's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Columbus Checkcashers has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Columbus Checkcashers

      4399 E Livingston Ave Columbus, OH 43227-2400

    • Columbus Checkcashers

      1397 W Mound St Columbus, OH 43223-2205

    • Columbus Checkcashers

      2724 Cleveland Ave Columbus, OH 43224-4405

    • Columbus Checkcashers

      3545 W Broad St Columbus, OH 43228-1409

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/15/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I requested an interior painter from Angi Home Advisor and after the person they sent didn't finish the job, they assign a man named ****** D., who appeared at my house two hours late and after I cancelled my project with Angi.

      ****** D. arrived to my house with ******* ***** and *** ******. They started the job, but they said they have to leave early and after we signed a piece of paper as a contract they promised to comeback at 7:00AM next day November 5th, 2022.

      They didn't comeback and they didn't answer the phone calls (380-213-0787). I trusted them because Angie recommended ****** D.

      I paid in advance, $800 dollars by check, for ******* *****, ****** D. and *** ****** made some paint in my house.

      ******* ***** changed the check at PLS **** * ***** ** Columbus, Ohio, but because they didn't do the job I stop the payment in my bank.

      Unfortunately they received the money from PLS checks changers, and now PLS is demanding I pay them with extra fees.

    • Initial Complaint

      Date:05/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      On 2.25.22 I cashed my payroll check from Woody's at PLS on ********* ***. The check was cut by ADP. I received the cash, PLS kept the check.

      When I returned on 4.22.22, to cash my last paycheck from Woody's, which was about $1038, the manager cashed the check, and returned $500 something to me. He said he kept $600 something because the check they cashed on 2.25.22 had been deposited by mobile app on 3.30.22. He also charged me a $50 fee for the returned check. I asked Columbus Check Cashers aka PLS who cashed the check. He ignored the question. He said they were owed the money. He gave me a doc that said the check was cashed on 2.25.22 and deposited by mobile app on 3.30.22.

      I went back to Woody's and asked them to help me find out who deposited the check on 3.30.22. The manager Joey, contacted ADP. ADP gave the information to Joey but not to me. I changed jobs, so Joey, the manager at Woody's, is no longer helping me or returning my calls. ADP says they can only share the information with Woody's, not me.

      The only person who could have deposited the check by mobile app on 3.30.22 would be an employee of Columbus Check Cashers /PLS as I gave them the check on 2.25.22 in order for them to cash it.

      I didn't have the check on 3.30.22, Columbus Check Cashers/PLS did. So they deposited into an account with a mobile app, not me.

      Business Response

      Date: 05/17/2022

      We are not able to release any information regarding a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, Inc., Legal Department, One South Wacker Drive, 36th Floor, Chicago, IL  60606.

    Columbus Checkcashers is NOT a BBB Accredited Business.

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