Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As a residential and commercial facilities manager, Breck’s is one of the worst paving experiences I have ever come across. They showed up unannounced to do work after they were repeatedly told we have vehicles in drive, scattered job spoils and debris across freshly graded contraction site, unplugged our Rv without notice, failing to plug it back in causing a loss of hundreds of dollars in groceries and paved a drive that is an inch to inch’s and a half in several areas of high traffic. It took 43 days of prime growing season to get them to clean up the mess on the lawn and now, despite the unsettled losses, Breck’s has the nerve to ask for full payment on a incomplete/ poorly executed contract.
Business Response
Date: 08/28/2024
After the initial prep work for the project was completed, the Complainant immediately notified the Salesperson that gravel had been placed on a future landscaping mound. Unfortunately, the Salesperson neglected to promptly schedule the clean-up of the gravel within a reasonable time. This inaction was compounded when the RV was unplugged during the paving process to allow for equipment access to the project area. The RV was not plugged back in, which caused groceries within the RV to spoil. A representative from Breck’s Paving has been in communication with the Complainant and both parties were able to reach an amicable resolution for this complaint.Customer Answer
Date: 08/29/2024
***************
The business has been in contact and offered a settlement. Please remove the complaint. No further action is needed at this time.
***** *******
**********************
Phone: ###-###-####
Fax: ###-###-####
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