Complaints
This profile includes complaints for Nissan North's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,I am filing a formal complaint against Nissan North in ******** regarding my Brand New 2023 Nissan ******, leased in 2023. I have faced multiple issues that remain unresolved, despite repeated attempts to work with the dealership.Initial Issue:At 300 miles, the engine pressure light came on. After taking the vehicle to the service department, I was accused of installing the wrong oil filter, which I had not done. The vehicle was sold to me in this condition, and their baseless accusation was extremely ******************** System Problems:The cars computer system has had ongoing issues. It frequently becomes unresponsive, and the settings for gas, speed, and mileage randomly switch to the metric system. Despite multiple complaints, Nissan North has not provided a permanent solution.Recent Failure:Most recently, I was told my car was in perfect condition after an oil change and tire rotation. However, today the computer screen has completely stopped working, severely affecting my ability to use the car safely.Lack of Customer ************************ have attempted to contact Nissan Norths customer ********************** numerous times with no response. Their disregard for my concerns and poor communication has left me extremely dissatisfied.Desired Resolution:A thorough inspection of my vehicle by an independent mechanic or Nissan representative not affiliated with this dealership to resolve the computer issues.An apology for the wrongful accusation regarding the oil filter.Permanent fixes for all current issues. And provide a loaner car to use while they determine whats wrong, no matter how long it takes them to figure it out. Better customer ********************** and communication.I hope with BBBs involvement, Nissan North will take my concerns seriously and work toward a resolution.
Business Response
Date: 09/17/2024
****,
Based on our conversation today I have appointment scheduled for you tomorrow at 7:45 with a rental vehicle to help resolve your issues.
Thank You,
***** ****
Customer Answer
Date: 09/18/2024
The dealership has my car. Id like to leave this complaint open until it is actually fixed as we have been to this point multiple times prior to my BBB complaint.Business Response
Date: 09/23/2024
***** picked up his vehicle to from Nissan North today. Nissan/North performed a software update on is radio and everything is working as designed. If he has any issues moving forward we will address them.Customer Answer
Date: 09/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
**** ******Customer Answer
Date: 10/07/2024
**** ****** <****************************>
Oct 6, 2024, 6:39 PM (21 hours ago)
to disputeresolution
To whom it may concern,
I genuinely wanted to accept Nissan Norths fix for this. Unfortunately after receiving the vehicle back I continued to have the same problem.
I had to take the car back again and left it with them for another week.
They told me it was fixed and I picked it up again yesterday.
I got in the car today and all the metrics were in kilometers again randomly the same problem I have been complaining about for over a year.
So now I have to reach back out to them and take my car back for the THIRD TIME SINCE CONTACTING YOU.
I would like to reopen this case. I want the stereo unit replaced not repaired. They clearly have no clue how to repair it.
If they cant replace it then my next step is to get an attorney involved. I really dont want to do that, but part of the reason I leased this brand new car was for the computer system. My prior truck (which I loved and also leased from them) had none of the advanced stuff this car does. I also had zero problems with it.
I am not being a difficult customer. I just want the product to work properly.
****Business Response
Date: 10/22/2024
We are still working with Nissan with **** Karmers vehicle. We thought we fixed the issues but they did reoccur. Nissan is working with their engineer team to help resolve the issues. **** did send us more documention today with the issues with his audio unit. We are working with Nissan to help resolve the issues as quickly as possible.Customer Answer
Date: 10/23/2024
They say they are trying to fix it. I have little faith in them as Im already halfway through a 3 year lease and have been complaining about this since day one with multiple attempts to fix the problem. All of which have resulted in the problem reoccurring.Business Response
Date: 11/22/2024
Mr ******,
We are sorry for your inconvenience and are in constant contact with Nissan waiting for their update on resolving your radio issue. The Nissan engineers are diligently working on a fix. Once Nissan releases the updated bulletin for repair we will contact you. Nissan Care is aware of your situation and we all want to resolve as quick as we can..
***** ****
Customer Answer
Date: 12/09/2024
This is not fixed. It has gotten exponentially worse. The dealership has had possession of the car at least 8 times for this. I quit taking it in because i work a full time job and own my own business. This is incredibly out of my way. And like I said before, they have had ample opportunities to fix it. Exponentially worse!Business Response
Date: 12/31/2024
****,
We apologize for you having to go through this experience with your Altima. As you are aware, Nissan is working on a update to fix your issue. We have contacted a field engineer to help assist and solve this issue. If we can set up an appointment with this team are you willing to bring your vehicle in at a schedule date and time? If not, we can come and get it and provide a rental car.
Customer Answer
Date: 01/02/2025
We have been down this road before. You take the car for a week, tell me its fixed and then as soon as I leave the dealership it does the same things.
Complaint: 22297822
I am rejecting this response because:
Regards,
**** ******Business Response
Date: 01/06/2025
Called **** on Monday, January 6 and left a message with instructions from Nissan. Nissan has completed an over the air update on his radio. Nissan wants the **** to reset his audio system to factory defaults and delete any profiles created along with deleting his number from the car and his phone. If **** does not have a profile created, he should do so and monitor the radio for the fix. I left a message for **** to call me back with any questions. If **** has any issues with completing these steps, we are more than happy to make arrangements to help him complete them.Customer Answer
Date: 01/07/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22297822
I am rejecting this response because:I followed ******* instructions and removed my phone from the cars profile. I tried to resync my phone and it did NOT fix the problem. Phone was unable to connect even though I was in the car and it was running. Screenshot attached. I have video too, but they are too large to upload.
I have been telling them for a year and half that the infotainment center is messed up and they just keep kicking this down the road with fixes that do nothing to address the problem.
REPLACE THE INFOTAINMENT CENTER OR BUY THE CAR BACK
Regards,
**** ******Customer Answer
Date: 01/07/2025
I have a ton of videos of this too. Is there somewhere I can upload larger files?
Complaint: 22297822
I am rejecting this response because:
I followed ******* instructions and removed my phone from the cars profile. I tried to resync my phone and it did NOT fix the problem. Phone was unable to connect even though I was in the car and it was running. Screenshot attached. I have video too, but they are too large to upload.
I have been telling them for a year and half that the infotainment center is messed up and they just keep kicking this down the road with fixes that do nothing to address the problem.
REPLACE THE INFOTAINMENT CENTER OR BUY THE CAR BACK
Regards,
**** ******Business Response
Date: 01/07/2025
Picked ****** Altima up today and brought it back to Nissan North to complete the software update on his audio units. We did test the unit it was reading miles, and phone connectivity work as designed. I did let **** know if he has any other further issues to let us know.Customer Answer
Date: 01/08/2025
Ive contacted a lemon law attorney and they have taken the case. They will be in touch with Nissan.Customer Answer
Date: 01/09/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22297822
I am rejecting this response because: Ive contacted a lemon law attorney and they have taken the case. They will be in touch with Nissan.
Regards,
**** ******Initial Complaint
Date:08/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had to go to the to look at the engine light was on 2 weeks ago . Told then not to put my drive side windows down . Because it did not work . they put it down about a week later . my front lock on the driver side is now broke the handle will not unlock the door the key will not unlock the door . . They want to charge my 139 to look at the door . I call a locksmith. to unlock the door they did . he tried to fix the Door Lock Actuator. found it get broke when they put the window down . They will not look at my car unless I pay them the 139 . Or fix my car unless I pay for the pay the labor and the fee to look at it cerebral palsy in my left side . I have to cross over the center console every time I get in on out of my car I have hurt my back side so bad I have a bruise from one side the the otherBusiness Response
Date: 08/11/2022
Complaint #17690268 Resolution
Spoke with customer via telephone on August 11 at 3:03 pm. Customer stated he had already had his lock fixed at another facility. Nissan North offered to reimburse customer for this repair. Customer declined offer and countered with an offer to fix his window concern in lieu of the reimbursement. Nissan North agreed to counteroffer, and customer is scheduled for repairs on August 22 at 2:30pm. Call ended mutually.
hy here...Customer Answer
Date: 08/11/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* *****
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