Complaints

This profile includes complaints for Germain Toyota of Columbus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Germain Toyota of Columbus has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Germain Toyota of Columbus

  5711 Scarborough Blvd Columbus, OH 43232-4748

  
• 

  Germain Toyota of Columbus

  5777 Scarborough Blvd Columbus, OH 43232-4748

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 16OCT2024, I purchased a new Toyota RAV 4. While they did not initially physically have the car at their location, they told me it would be possible to have the car shipped to their dealership. I provided a 500 USD deposit to hold the car and waited for it to be shipped to the local dealership.After finishing all the financing paperwork, the sales associate handed me the keys and necessary documentation. The *************************************************** but none of these were ever reviewed or signed by any parties.A few days after leaving the dealership, I noticed a small crack in the windshield. I had barely driven the car at this point and did not recall any incident where this would have occurred, I contacted the sales representative about the matter and he referred me to the service manager. The manager agreed to meet with me in-person to see the issue and verified that it was a crack that calls for a replacement. He told me to contact one of the service associates at the dealership via email in order for him to connect me with a service that would replace the windshield with genuine Toyota parts. I contacted the service associate via email as instructed and did not receive a response after multiple attempts. I later contacted the service manager via email to notify that I have not received a response from the service associate. I also asked how they were able to verify that the crack did not occur while the vehicle was in transit from the other dealership, as the ******************************************************** at the time of purchase. Ive sent several follow-up emails and called the dealership, and have not received a response from ********* summary, I did not receive any of the 2024 Vehicle Delivery Checklist promises, which include a vehicle inspection, and have not successfully been able to find out how my windshield can be repaired. All my car payments have been paid in full since the initial purchase of the insured vehicle.

  

  Business Response

  Date: 04/03/2025

  Our manager ******* has reached out to ****** and has agreed to replace the windshield. 

  Customer Answer

  Date: 04/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:03/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2, 2024. (Saturday) I purchased a new 2024 Toyota Rav 4, silver from Germain Toyota in ***************** for $32,460.00.

  I am 68 years old and retired on my S.S. and State Teachers retirement, which is about $2,400. When he looked up my credit score it was 834. He proceeded to convince me to purchase the car. I stated many times my income was limited, and I could not afford a large car payment. However, he offered many suggestions/upgrades and discounts that I later realized were not needed.

  After arriving home and reading the contact thoroughly.

  The paperwork says I make $5,000 a month, but I only make $2,400.00. That is when I realized I was not going to be able to afford this vehicle At ALL. I cannot in any way afford the $604 a month payment for this car.for 8 years.

  So, I took the car back 2 or 3 days later. The finance manager, ***, refused to allow me to return it. He said in order to correct the contract I would have to wait until January when the first payment was due. He also did not answer all of my questions.

  The following day, I went back with my husband. Aza again said I had to wait until January. He also would not answer our questions.

  Question 1. Why was I not financed through Toyota? (Kemba financed it, but when I told them my income was $2400, they said had they known that, they would not have financed it.)

  Through my own reseach, I learned my income on the application for the car loan was falsified to show $5000 a month, when it is only $2400, and "the computer" automatically approved the loan.

  During this time In January I went back to the dealership requesting to speak with the General Manager. A man came out, he did not give me his name or title. We went through the contract and he found $4,600 they over charged me and he agreed to put the money towards the principal. 

  He was specific in saying 2 weeks or 10 working days. He later denied what he said but did put it through. I have yet to hear from the Genral Manager directly even though a complaint was put in. I feel I was wronged by this dealership by being takin advantage of, lied to and being ignored . 

  

  Business Response

  Date: 03/12/2025

  A member of our corporate team has spoken to **** on Friday March 7th and we are pulling all documents to investigate her concern and will be reaching out to work with her to resolve this matter. 

  Customer Answer

  Date: 03/22/2025

  This matter is not closed, and no agreement has been made. All the company did was make a phone call. No agreement was made. I have not been given any resolutions to the problem

  

  Business Response

  Date: 03/31/2025

  Our Finance Director reached out to Mrs. **** to offer to resolve her issue. She was to come into the dealership the week of 3/17. She texted him after missing her appointment,stating she couldnt come in. He advised her that wed let the BBB know that were working with her and look to close the complaint. He told her well work with her and her schedule to figure things out. We have contacted Mrs. **** multiple times to schedule a time for her to return to the dealership so we can help resolve her concern, unfortunately Mrs. **** continues to cancel our appointment times.

  Customer Answer

  Date: 04/10/2025

  I was working with the Finance Director, and the state attorney general. My complaint is pending at the ************************** 

  I've had a problem since November. I got home with a car I could not afford. Within three days, I returned the car as I coud not afford the payment. I told ***** I was retired and on Social Security. I insisted the payments could not be more than $400. He was on computer. Yes, I signed the papers but I did not read everything there. I trusted he wrote down what I told him. When I went back, he told me to my face that nothing could be done until January. 

  I didn't understand the interest rate would cause the payment to be more than $400. The payments are going to be more like $600.  

  I have since learned the Finance Director, *****, falsified my income on the sales paperwork.  

   

  Customer Answer

  Date: 04/10/2025

  This is the paper I received from the bank. I am retired and not working. Thank you for your assistance. 

  

  Business Response

  Date: 04/10/2025

  Our Finance Director, ********* ***** has been trying to assist Mrs. ***** here is his summary:

  Good afternoon,
  
  Mrs. **** purchased the vehicle on 11/2/24. She returned to the dealership on 11/6/24, having no complaints about the transaction. At that time, we supplied her with a rental vehicle, while we applied a Ceramic appearance package to the vehicle.
  
  Mrs. **** didnt return again to the dealership until early December, at which time she inquired about cancelling some of the coverages that she had earlier elected. ***** advised her that her 1st payment for her loan had been originally pushed out to 90 days from the purchase date. Any cancellations at that point would not have changed her monthly payment and she is allotted a total of 60 days to think about her purchase before cancelling and getting a full refund of the monies to her principal balance.
  
  In late ******** Mrs. **** returned again to the dealership and at that time she completed the cancellation request which were expeditiously processed. All cancelable products have been refunded and the monies returned to the lender in accordance with our contractual agreements.
  
  The inaccuracies in Mrs.Sevys statements seem to be an attempt to paint a picture of our unwillingness to help her. We have been willing to help her at every stage. At this point,Mrs. **** refuses to accept help.

  During her last visit to the dealership 4/4/25, she seemed a bit uneasy when I was having her vehicle appraised and when I advised her that before we could help in any way, we would require that she supply proof of income in order to avoid any discrepancies as she has now stated her income to be, $5000 (in writing and signed on 2 different credit applications), $2400 (in her BBB complaint), and $1200 (in her AG complaint).Mrs. **** was unable to clearly articulate what exactly she was requesting in resolution.

  What I gathered in talking to her, was that she is trying to get the car she purchased at a payment of around $250 which isnt possible. I also advised her that, if it is her ultimate goal to reduce her payment, the best shot at doing so will be trading that vehicle in for a preowned vehicle priced around $15k.

• Initial Complaint

  Date:01/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03 December 2024, I purchased a 2019 **** Escape for $15,877.68. Mileage: 63245.

  During the initial drive, I had asked about a faint rattling sound from the engine compartment but was told that the vehicle was in the process of being serviced during the test drive, and both the salesman and mechanic servicing it stated the vehicle was mechanically sound. We were not able to drive the vehicle home that day due to the servicing, and they would deliver it to the house.

  On 05 December 2024, the vehicle was delivered to my home (delayed one day longer than stated) and the delivery driver did not wait to answer any of the questions my wife had and drove away.

  On 30 December 2024, the Escape broke down on the side of I-71. Mileage: *****.

  Towed to ********* and was told after inspection that the estimated amount to repair would be over $3000. I attempted to make contact with the Germain Sales managers and left several messages over the course of a week after the incident, but none were returned.

  I have incurred additional expenses including rental vehicle, and mechanic's fees.

   

  

  Business Response

  Date: 01/14/2025

  We are towing the vehicle back to Germain Toyota today 1/14/2025 to make the needed repairs. 

  Customer Answer

  Date: 01/19/2025

  Germain has indeed taken the vehicle for repairs at their facility and have provided a rental for the time being at no cost, however, I have told them since they rejected my request for a trusted mechanic to do the work over in-house, I told them I would not accept it without a final inspection from a third-party mechanic. How do I respond to their response at this point with that information? I'm not sure how long it will take, or what time-frame they will have the vehicle, so I don't know when this will be resolved, so I do not want to close this out too soon without the final inspection. If you could give me some guidance on this, I would appreciate it. 

  Respectfully,

  *******

  

  Business Response

  Date: 01/21/2025

  Our sales manager, ***** has told the customer that he is more than welcome to have the vehicle inspected by a 3rd party if he wishes to do so.  
  
  She will keep him updated on repairs and he can call her at any time with any questions.

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my vehicle to this business on 8/2/24 and was owed a refund on my ************** I have reached out several times and have received no response or follow up on my request. I do not know the total amount of the refund as I was never given the amount. The refund is based on the day I sold the vehicle but my last estimated amount was around $1300.

  

  Business Response

  Date: 12/30/2024

  Our finance department reached out to Mr. ****** It appears that he did not fill out any cancellation request when he sold the vehicle. We sent the documents to him and advised upon receipt that his cancellation would be expedited.

   

  Customer Answer

  Date: 01/06/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22704702
  
  I am rejecting this response because:  I have not received confirmation that my documents were received or submitted for cancellation or any sort of estimate to when I may receive my refund. I have followed up requesting an update with no response. Either way, I will not consider this matter closed until I have received the refund and no further action or follow up is needed.
  
  Regards,
  
  ****** *****

  

  Business Response

  Date: 01/07/2025

  Our Finance Director, ********* ***** has reached out by email to Mr. ***** and confirmed receipt of the required paperwork that wasn't completed at the time he sold us his vehicle. He also informed Mr. ***** that the typical time of processing cancellations is 8-12 weeks however he has expedited his and his expecting it to be handled in less than 30 days. 

   

  Customer Answer

  Date: 01/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 30. I purchased a used 2014 Toyota Prius. The salesman sold me a 3 yr warranty for an additional $3180. I got the car home. And a short time later I found some things wrong with the car. So I took it to a dealer and they said yes it needs some work and they showed me a quote. I said I bought a warranty for this car. It should be covered. They said no, it is not covered. So if a warranty won’t cover a breakdown than I want to cancel the warranty. They say I have to call the dealer where I bought it. I call them. They were slow to send me a cancellation paper but they finally did. I signed it and sent it back by the time they sent it to me it got cancelled on Oct 19. The insurance company Endurance Dealer Services with the contract number ********** for a 2014 Prius vin # ***************** . They told me they sent a check to the dealer. That was two weeks ago. I have not received a check the loan at ********** **** has not been reduced. I have called the dealer. They don’t reply. I have sent emails. They don’t reply. I would just like to get the money back for a service agreement that I don’t have now. Thank you

  

  Business Response

  Date: 11/25/2024

  The cancellation has been processed, and a check was mailed to ********** ******** **** on 11/21/2024 for $3180.00.

  Customer Answer

  Date: 11/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** *******, I purchased a 2015 infiniti from Germain Toyota on January 27. The price of the car was ***** dollars, I put down 2000 and I was buying a extended warranty . When I got back there with finance the guy was told that I just wanted a basic extended warranty but he told me that he would give his employee discount, I said great, the whole time he was telling me I will give you this, I will give you that on and on the whole time he was adding things I did not and need.The whole time he was adding to the warranty. When I signed the papers, he showed me the price for the car, with my down payment and then he said this is the warranty you wanted just sign in these spots. So I signed and felt everything was good, my son was in there with me and is my witness. We went through my credit union from the dealership, When I got my first payment, that is when I noticed the ***** dollar with my 2000 down had went to ******** to be financed. I went back to the dealership to talk to him told him wanted just the basic warranty and I wanted all that extra stuff off. He said sign here and I will do that.A month later I noticed the purchase price had went down and I thought everything was good.Then in September when I returned home from a cruise, my son told me the car would not pickup speed. I called the dealership service department and they told me that they did not have anyone there that could work on the infiniti and that the do not stock the parts and said it would be faster to take it to an infiniti shop.I called the warranty company and they told me I did not have warranty because it was canceled in March. I went back to the dealership and I talked the guy in finance again and he told me I told him to cancel it but that is a lie and I asked him to set me up with his manager and he said he would but I have not heard from anyone in over a week. I found out what is wrong with the car is the transmission.and the cost will be over 8000 dollars parts and labor plus tax. I think this should go under the Ohio lemon law. I can not to pay that and if he had not canceled the warranty, I would not have to. Iwould be thankful for whatever help you can give me. I would love for them to take the car back and give me back my down payment and i would eat the payments that I have already made. They could have offered to do the repairs. Thanks in advance for your help.

  Customer Answer

  Date: 10/10/2024

  My name is ****** *******, I purchased a 2015 infiniti from Germain Toyota on January 27. The price of the car was ***** dollars, I put down 2000 and I was buying a extended warranty . When I got back there with finance the guy was told that I just wanted a basic extended warranty but he told me that he would give his employee discount, I said great, the whole time he was telling me I will give you this, I will give you that on and on the whole time he was adding things I did not and need.The whole time he was adding to the warranty. When I signed the papers, he showed me the price for the car, with my down payment and then he said this is the warranty you wanted just sign in these spots. So I signed and felt everything was good, my son was in there with me and is my witness. We went through my credit union from the dealership, When I got my first payment, that is when I noticed the ***** dollar with my 2000 down had went to ******** to be financed. I went back to the dealership to talk to him told him wanted just the basic warranty and I wanted all that extra stuff off. He said sign here and I will do that.A month later I noticed the purchase price had went down and I thought everything was good.Then in September when I returned home from a cruise, my son told me the car would not pickup speed. I called the dealership service department and they told me that they did not have anyone there that could work on the infiniti and that the do not stock the parts and said it would be faster to take it to an infiniti shop.I called the warranty company and they told me I did not have warranty because it was canceled in March. I went back to the dealership and I talked the guy in finance again and he told me I told him to cancel it but that is a lie and I asked him to set me up with his manager and he said he would but I have not heard from anyone in over a week. I found out what is wrong with the car is the transmission.and the cost will be over 8000 dollars parts and labor plus tax. I think this should go under the Ohio lemon law. I can not to pay that and if he had not canceled the warranty, I would not have to. Iwould be thankful for whatever help you can give me. I would love for them to take the car back and give me back my down payment and i would eat the payments that I have already made. They could have offered to do the repairs. Thanks in advance for your help.

  Customer Answer

  Date: 10/10/2024

  Complaint with Germain Toyota of Columbus  Type of vehicle 2015 Infiniti QX70  Vin number *****************

  

  Business Response

  Date: 10/22/2024

  At the time of delivery, Mr. ******* purchased the warranty package. He later returned to the dealership and spoke with our Director of Finance, ********* ***** and requested to cancel everything. Mr. ***** tried to re-sell Mr. ******* on the value of the package he purchased but Mr. ******* was adamant about cancelling and completed all the required cancellation forms and we processed accordingly.  

  Customer Answer

  Date: 10/28/2024

  I ****** ******* reject the response, because it was a ****** the time I contacted Mr ********* ***** I told him that put things on the warranty that I did not ask for and I wanted it all removed accept for the basic warranty and he told me sign and he will take care of it.He never tried to talk to me about the importance of having a warranty because I was not canceling the warranty but just all the extra stuff he added.When I found out he had canceled the warranty was after the car started having problems,because I called the dealership to get it repaired and they told me that it would be better to take it to a ******** dealership because they did not have anybody to work on it and the problem of being able to order the parts. So I called the warranty place and they told me the warranty had been canceled in March so why would I call them if I had canceled the warranty and he never called me or sent me letter about it being canceled. I went back to the dealership to talk to Mr. ***** and he showed me paper work where I had signed where he told me to sign and he would take care of it that was a slick move because I did not read what I ********* I ask Mr. ***** if I could talk the General manager or his boss, he said he would have him contact me, I have never heard from him yet. I took Germain Toyota as a top notch dealership this is worst than dealing with a buy here pay here lot.This was the sale price for the car ****** and subtract 2000 for down payment and ******* for taxes and title fee was ***** but sent a bill to my credit Union for ******** that shows the rip off.The car has not ran since mid September because it it is the transmission the milage when I purchased it was ***** and now it is a little over ***** and there are lemon laws for used cars. I am hoping he just did not tell his boss and i will be hearing from his boss soon. So as it stands now I am making payments on car that is not running and to repair will cost over 8000 dollars for parts and labor plus taxes. this a loss they can write off and I am a disable Vetran and 66 years old that can not afford this loss. I am not going away.

  

  Business Response

  Date: 10/30/2024

  During Mr. ***** and Mr. ********* conversation, Mr. ******* instructed Mr. ***** to cancel all but the ************** Mr. ***** followed Mr. ********* instructions. We are sorry Mr. ******* is now experiencing concerns after cancelling the warranty he previously purchased but we followed his instructions to the letter. 

  

  Business Response

  Date: 10/31/2024

  Good Morning, on my response yesterday to this complaint I misunderstood our Business Managers response. Mr. ******* did not request to maintain the ************** he requested ALL coverage be cancelled. I have included the signed cancellation forms indicating the cancellations where we followed his instructions.
  
   
  
  Melody

  Customer Answer

  Date: 11/06/2024

  I reject the response, because it is not the truth. When they had me to sign  the paperwork and later he filled the other part of the paperwork . the other sections and you can tell it is in another hand writing, so when he told me to fill out this section and he would take care of it he was setting me up. I never got an copy of this paperwork until you sent me this copy and was never told that the warranty had been canceled. I never spoken to his boss about the situation even though I requested it.Take time to look at the contract and see all that was added to it. If I was going to spend over ****** dollars on a car I WOULD HAVE BOUGHT A NEW ONE WITH A WARRANTY. He did this because he made a commission on everything extra he sold and if he had to take everything off but the plain warranty he would have to pay the commission back, and I feel that is why he canceled the whole ******** is time to admit they done me wrong and take care of this issue. I will also be looking to hear from his boss to see if he is apart of this scam.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2023 Toyota Tacoma pickup truck I bought it from Germain Toyota It needed repair @ ***** miles it was under warr work. That took 5 days. Tail Lights do not come on. They say it is electrical but do not know what is really wrong. They have had for 3 days now. I am not getting any communication from them on the status of the repair. If it goes down again after ****** miles I have to pay out of my pocket for the repair that I have tried twice now to get diagnosis & repair. I want them to find out what is really wrong & fix it under warranty. So it does not keep happening .as I can not pay out of my pocket due to losing my job as a truck driver because I went blind.

  

  Business Response

  Date: 09/13/2024

  Our service manager, **** ******** spoke with the customer today and the car is being finished as they were speaking. We will be dropping off the vehicle to Mr. ****** today 9/13 and the vehicles repair is being covered under warranty at no cost to the customer. 

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used H323238313733333635**H approx 3 yrs ago was not informed of issues with the car. There was supposed to be an update on engine computer before ******* miles & it wasn&#**;t done.by previous owner. That means they won&#**;t honor the engine replacement dur=e to that. H**3138**3238303338He did not inform me the previous owner had not done this. If they had told me I could have done it under H33**30**373438**3631H&#**;s time line. Now I can not & this is causing me not to be able to get my engine repaired or replaced. H**3138**3238303338He would only honor a rod clearance check. When I took it in for low compression fix.

  

  Business Response

  Date: 07/29/2024

  Our general manager reached out to ******************** regarding his concern. ******************** purchased a 2015 *** on April 3rd 2022 with ****** miles on it. Being a Toyota ********** we would not have information regarding any required work for a *** ******* or access to whether a previous owner completed the work necessary through ***. Our manager also found out that ******************** is just now having issues with his *** after putting approximately 40K miles on the ******* since the purchase and has also had the ******* serviced 4 times at a *** ********** after his purchase. We feel that had ******************* experienced concerns immediately after purchase our team would hold some responsibility towards assistance, however at this point 2 years later not knowing the required work was needed and having no past issues our time for responsibility has passed. 

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a vehicle and purchased a vehicle leaving $8750 to be paid back to me. As I was signing my paperwork, it was brought up that they are system was down. I explained that I needed the money as soon as possible and I am deploying in August. The finance manager, ***** said he would make it a priority. It was a lie. After a week of nothing, I talked to Asher who lied to me as well. He said it is policy that it takes 30 days, but there is nothing written. I do not have 30 days. I would never have done business with Germain Toyota if they would have been honest upfront. The sales teams lied, finance department lied, parts department lied, and managers lied. They do not care about customers after the customer signs.

  

  Business Response

  Date: 07/22/2024

  Our team was able to issue a check and contacted Mr. ***** who said he would stop by the evening of Friday July 19th to pick up the check. 

• Initial Complaint

  Date:07/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction was the purchase of a 2021 Toyota Camry, August 2023. Last summer I purchased a used Camry from Toyota of Columbus. I knew it had been previously owned by a car rental agency or fleet, and it had over 61K miles on the odometer. The CARFAX indicated the car had been serviced regularly for regular maintenance, and that was all. I tried to negotiate a better deal, due to only one key, no car mats and a whole in the driver side carpet. I ended up purchasing the car for $25.7K with a 5 yr warranty. After purchase my husband said he was suspicious of the rear passenger side panel, as it appeared to have been repaired. Fall was approaching and I brushed it off. I was quite ill during that time. Now that I have fully recovered from pancreatitis, I decided to have my car detailed. The gentleman who detailed it for me, told us that the car had definitely been wrecked, and sustained significant body damage which had been professionally repaired. A car wreck was not indicated/added to the CARFAX report. This is a SIGNIFICANT lack of complete honesty and deception by Germain and CARFAX. I was seriously duped by Germain Toyota. I feel that financial consideration of the above requested ($600) amount is appropriate. I am sending a copy of this BBB report to Germain and the Ohio Atty General's office.

  

  Business Response

  Date: 07/15/2024

  We understand the customer’s concern. Our manager, Michael spoke to Ms. ***** and has he explained, the Carfax report did not indicate any damage to the vehicle and there was no damage noted by our technicians. There was no deception involved as we are committed to providing an honest and transparent sales experience. This vehicle was sold AS-IS with the customers option to buy an extended warranty to protect themselves from any future mechanical concerns. The customer signed that they acknowledged the purchase of the vehicle being AS-IS. 

  Customer Answer

  Date: 07/16/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: 
  
  Regards,
  
  Kathryn Gibbs

  

  Business Response

  Date: 07/17/2024

  Our team has reached out to Ms. ***** and will be issuing a check in the amount of $600. She stated she was satisfied with this resolution.