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Review Details

• Review fromSteve N

  Date: 09/06/2024

  1 star
  Price agreement sheet overstated tax and incorrectly puts fees before tax. Sheet doesn't disclose rate. They know the zip code/county rates and used 7.6% instead of 7%. When the inflated price is discovered by the finance mgr, he increases the price of the car on the Retail Purchase Agreement. He had to correct the sales tax and move the fees after tax, however, in order to keep that final due he had to inflate the cash price of the vehicle. After discovering this after I got home, I called this manager. He claimed a mistake and reimbursed the overpaid tax, and an extra $100 I asked for because they did not disclose the $100 license fee on the sales sheet. I reported this type of business to the BBB as a complaint to show others but since there was nothing to resolve I was told to enter a review. This can't be an isolated incident. The ** responded that he would offer me two service intervals. I declined at that time. This all happened in April. Time went by and decided to reach out to ** to find out his handling. They are not updating the sales sheet to show the tax rate and move fees after tax. An easy fix done in minutes which would avoid all of this for all buyers, but they are sticking with their vague sheet. Coming from sales myself, this unfortunately is to create vagueness to help negotiation, but it should never be for misleading or fraud. I asked about the finance manager who changed the numbers to keep the inflated price. The ** explained that he is still in the role but it's been handled internally, and that the change of the price of the car was simply a mistake. My view, it was 100% not a mistake. Pretty tough to make a five figure number by mistake go through multiple fees and taxes and end up with same inflated total due. Disappointed in **s responses. He offered two free service intervals and ok, I accepted this time. Not about money and service coverage. Then why this late review? Awareness to the public.