Complaints

This profile includes complaints for Dennis Imports's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dennis Imports

  2900 Morse Rd Columbus, OH 43231-6036

• 

  Dennis Imports

  2441 Billingsley Rd Columbus, OH 43235-1925

• 

  Dennis Imports

  2850 Morse Rd Columbus, OH 43231-6034

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2020 Hyundai Elantra was stolen and recovered on August 24. The ignition switch was torn out and the car would not start. It was impounded to city lot in Franklin County. Geico towed to Dennis Hyundai (around August 30th ). The car repaired there and returned to me - Sept 29th. On October 24th, the car would not start again. I had the car towed to the service center OCtober 24th. I called the service center on the 25th and explained to someone at the shop that works there about how they did the repair originally (collision center) and Geico is my provider. He acknowledged he understood and shared the Geico adjuster comes out every Wednesday and would look at it on Wednesday. collision center called me thursday and acknowledged they would work together to solve. I called Oct 31 and the Geico adjuster said no adjuster assigned. nov 2 Geico (***** ***) shared with me that the shop had done a diagnostic that showed nothing of what was wrong and it would take more time to diagnose. Today - November 4th, the adjuster assigned called to say that the shop still had not diagnosed the problem so he could not do his job. I tried calling the collision center to find out what is happening and left a message (I have almost never gotten them on the phone). I called the service center and got through to a "*******" who said that "*******r had been assigned". I was on hold to speak with him for thirty minutes and then it also went to voicemail. I left a message I am at a loss for what to do as the car is undriveable. if they can't fix it, they need to pay to have it towed to someone who can. i would like to have rental in meantime. I would like to make a formal complaint but cannot get anyone on the phone.

  Business Response

  Date: 11/14/2022

  The technician found corrosion on the starter at the connection bolt and nut causing the starting issue with the vehicle. The technician replaced the nut and cleaned the corrosion off and restested ok at this time.

  Ms. ******** vehicle should no longer have the starting issue.

  Thank you,

  ****** *******

  Customer Answer

  Date: 11/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. It took two weeks for the shop to look at the vehicle and diagnose and one day to fix. I do very much appreciate the fix and the fact that it was covered under warranty made me glass I used your shop. I cannot say I will recommend your vehicles to friends and family. Thank you
  Regards,
  
  ****** ******

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recall Warranty on Engine Repair/Replacement. Vehicle taken to Dennis Hyundai July 13, 2022. Dennis Hyundai will not honor the Recall for the vehicle. VIN# ***************** 2013 Hyundai Sonata Mileage: 116,801

  Business Response

  Date: 09/07/2022

  As seen by the document the customer provided regarding recall 227 the remedy was not available at the time the customer brought the vehicle into the dealership. The remedy was just released on 8.31.22. The customer may make an appointment for the completion of this recall now.

  Hyundai Motor America will release recalls and notify customers that there is a known issue but on occasion there is a delay in the release of the remedy for the dealership to follow to fix the issue.

   

  Thank you,

  ****** * *******

  Customer Relations Manager

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm constantly being told that my vehicle will be ready on a certain date and is moved another day or week and this has been going on for a month and a half and I need my car very soon. Other people have also made these types of complaints along with subpar repairs on their vehicles.

  Business Response

  Date: 08/26/2022

  Mr. *****' vehicle has been completed and picked up from Dennis Collision. I apologize for the delay in processing; the repair included a paint repair, part installation and subletting for key programming. With staffing shortages there have been longer wait times than we would like to provide our customers.

   

  Thank you,

  ****** * *******

  Customer Relations Manager

• Initial Complaint

  Date:06/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2017 white hyuandai Elantra. The paint is peeling off of my car. I went to the dealership and he said they have seen this issue but not like mine. The gentleman sent me over to the body shop so they could take pictures of my car and send it to Hyundai for pre approval to paint my car and they would follow up with me. A week goes by. I don’t hear anything so I tried calling and could not reach anyone. I called corporate and they opened the case for me. They said they sent something to the dealership so they can send the information needed to review for approval and someone would contact me in 3 business days. I didn’t hear anything so I tried calling them again today. Again, no answer. I tried call another Hyundai dealership to see if I can bring my car there and I was advised the one I went to is the only one with a body shop in my area. She said she will reach out and have someone contact me today but at this point I have lost all faith in Hyundai. Everybody keeps saying they are short staff. Everyone is including my job but I have never made any wait two weeks with no contact. My car is getting worse by the day. I just want my car painted!

  Business Response

  Date: 07/05/2022

  Ms. ****** brought her vehicle in to see if Hyundai would cover a paint repair on her vehicle. Paint warranty claims are covered for 3 years and 36,000 miles, Ms. ******'s vehicle has over 76,000 miles. There was a delay in the process of her claim with Hyundai, at which point Ken Robinson, Fixed Director, began communicating direct with the customer. A request was put in with Hyundai Motor America for goodwill coverage on the repair which was denied. Mr. Robinson contacted the customer to relay this information but Ms. ****** had already spoken with Hyundai Motor America's Consumer Affair department.

  At this time, we apologize for the delay in providing this information and understand the customer is pursuing Hyundai Motor America to follow up on goodwill approval.

  Thank you,

  Trisha N
  Customer Relations Manager

• Initial Complaint

  Date:05/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 5th I dropped my Hyundai Santa Fe off at the Dennis Hyundai dealership on morse road because the heat in my car was not working. They did a flush and a coolant pressure test on my car to see what was going on with it and they came up with the heater core was the problem. On the 6th of January they called me back and told me that it wasn't my heater core it's my Radiator and I needed it replace. So, I said OK for the replacement understanding that my car was going to be fixed the right way and I was going to have heat flowing in my car. On January 11th i went to pick up my Hyundai Santa Fe paying the amount of $2800.00 after taxes thinking my car was fixed the right way. I drove it down the street and realized I still didn't have heat. I took it right back within the hour and told them my car still wasn't fix I still didn't have HEAT in my car. I went back to tell Nathan the employee and he said that I shouldn't haft to pay for anything else because the job wasn't fix so he printed off a receipt with $0:00 balance. they put me in a rental car and told me they would keep me informed of their progress. within a week after they informed me that they would be replacing the head gaskets. They stopped all forms of communication at this point in time. my phone calls weren't being returned after several attempts. I waited on hold for the manager for ridiculous lengths of time. when I came to the dealership in person. the manager wasn't available. after a month or so i was informed that a less experienced mechanic was working on the vehicle. this employee position was terminated for the incompetent work on my vehicle, and now I needed my engines replaced. They said that they would fix it for no charge because it was there mistake. Although it is much deserved, I appreciate the gesture. I should not have to come out of pocket for any repairs. i just came in to get my heat fixed and now an engine is being put in the vehicle.

  Business Response

  Date: 05/26/2022

  Ms. ********* picked up her vehicle on 5.24.22. I apologize for the delay in completing the repairs, we have been having staffing shortages which are causing longer than normal service times. It is my understanding the customer is satisfied with the repairs and the vehicle is repaired to her satisfaction.

  Thank you,

  Trisha N

  Customer Relations Manager

  Customer Answer

  Date: 05/27/2022

  I am rejecting this response because: this is a part of the problem I was talking about a refund of my 2,800 dollars. I originally brought my car in because the heat didn’t work. Since then my car has been misdiagnosed more than once. Now I have a whole new engine in my car. I’ve been without my car since January and although I am grateful to have it back I feel like I was charged for The dealerships mess up. So I would like my refund