Complaints

This profile includes complaints for Byers Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byers Auto Group

  2435 Billingsley Road Columbus, OH 43235

  
• 

  Byers Auto Group

  301 N Hamilton Rd Columbus, OH 43213-1311

  
• 

  Byers Auto Group

  4185 E 5th Ave Columbus, OH 43219-1813

  
• 

  Byers Auto Group

  341 N Hamilton Rd Whitehall, OH 43213-1313

  
• 

  Byers Auto Group

  3410 E 5th Ave Columbus, OH 43219

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to a their website to purchase a product, added the product to the cart, and ordered it. The next day someone emailed me asking for a LOT more money that what i ordered it for. I did not have that much money on me, and they were asking more for it than other dealers, so I had to cancel the order. My desire is for them to fulfill my original order for the exact amount they advertised, and i orginally purchased it for.

  

  Business Response

  Date: 04/14/2025

  Hello, the customer ordered part number ************* through our third party parts website Simplepart. Unfortunately, that part number is no longer available through the manufacture **** and has been superseded by the manufacture **** outside of our control. The updated part has also superseded two more times since the original part number, 1K9877307B5L9, 1K9877307C5L9 and now the part number is 1K9877307B5L9 and requires an additional component 1K9898912B.  Please see attached policy/disclaimers from the Simplepart website. The customer did acknowledge these polices during checkout by check marking the box during the checkout process.  Thanks **** *****

  Terms & Conditions for sale of products and parts
  Prices shown are valid for online orders only plus shipping.
  We reserve the right to correct typographical and printing errors.
  Signature on Delivery now REQUIRED for Any Order Over $100.
  We reserve the right to correct prices or calculation errors.
  All prices are subject to change without prior notice. We will notify you by phone or email if there is a pricing error.
  We reserve the right not to proceed with any order where we feel that it will put us, the recipient, or any other party in a vulnerable position either financially or for any other justifiable reason. We will contact every customer placing an order to notify them of the cancellation providing a viable contact email has been given. We may not be prepared to incur extra expense, other than to use email to cancel such an order.

  Customer Answer

  Date: 04/15/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23195193
  
  I am rejecting this response because: Hidden policies internal to an organization, which are not available to the public in a clearly discernable way, should not absolve a company from false advertisement online. Nobody but the owner of a site can be responsible for pricing they post online, especially on an e-commerce site. This company is a false-advertiser and therefore a liar, and hides behind unethical business practices. 

  The takeaway: You cannot trust this seller online. They lie about their pricing, so all of their pricing cannot be trusted.

  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I co-signed for a vehicle for my daughter. I e-signed for my credit report to be pulled one time. I have had my credit damaged from 5 total inquiries by the Manager **** ******* at Byers *****. I have emailed Mr. ******* asking for him to contact the credit bureaus and have all but the one I signed to have pulled. Mr. ******* did not respond to my email. I spoke with a representative at ******** to work with the company. When I told the representative that I reached out to the Manager with no results. The representative advised me to open the complaint. I do have the email that I initially sent and one from my daughter asking Mr. ******* to send me the email to esign and he lied telling her that he sent it to my email which I never received. Then I get hit with 4 extra hard inquiries on my file. I would like to have 4 of them removed.

  

  Business Response

  Date: 01/15/2025

  Thank you for reaching out.

  Please see attachment for signed credit application from Ms. ****** that authorized us to: 

  By signing this application:
  I authorize dealer and any finance company, bank or other financial institution to which the dealer submits my
  application ("you") to investigate my credit and employment history, verify my income, obtain credit reports, and
  release information about your credit experience with me as the law permits.
  I further authorize you to forward my application and all related information to other creditors for evaluation as a
  method of effectuating my request for credit.
  If an account is created, I authorize you to obtain credit reports for the purpose of reviewing or taking collection action
  on the account, or for other legitimate purposes associated with the account.

  We acted to what Ms. ****** authorized us to do, obtain financing for her. Let me know if any questions or you need more information. Please close this case.

  Thank you.

  ***** K. *******
  
  General Manager
  Geo Byers. Sons
  ************
  *****************************************************************
  

   

  Customer Answer

  Date: 01/16/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22795609
  
  I am rejecting this response because: Complaint: 22795609

  
  

  I am rejecting this response because: I did not authorize Byers (**** Z) to pull my credit numerous times. I authorized and e-signed for the business to verify my credit ONE TIME!!!!! My credit was pulled numerous amounts times(see attached report) for a total of 3 hard inquiries on ********** and 5 on Experian causing multiple drops in my credit score with all the credit inquiries. When the initial bank (***********) denied the application for the auto loan. As the CO-SIGNER, I feel that I should've been contacted before resubmitting the application to a different institution. No one contacted me to get permission AS THE CO-SIGNER to agree to submit the application to other financial institutions. 

  
  

  Regards,

  
  

  ******** ******
  Regards,
  
  ******** ******

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want the title and registration for the 2024 ***** XC90, VIN no. *****************, that I bought from Byers ***** for $55,232.80, which also included prepaid service contracts. I paid for this in full on 12-10-2024. My check to Byers ***** cleared my brokerage account **********. I have called many times, but no one has given me solid answers, nor come up with the title and registration. It seems no one I talk to knows what's going on.

  

  Business Response

  Date: 01/14/2025

  To start, I apologize for the delay. With the holiday season and weather conditions the *** has been behind and had time off. Your title and registration were delivered today. I am sorry this took longer than expected and that we anticipated. You should be all set now. Thank you for your business and please let me know if you need anything else. 

  Please let me know if you need anything else and you can close this case.

   

  Thanks

   

  ***** K.*******
  
  General Manager
  Geo Byers.Sons
  ************
  *****************************************************************

  Customer Answer

  Date: 01/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. I received the title and registration yesterday. I was frustrated that nobody I talked to seemed to know what was really going on, though. 

  But all's well that ends well. The car is nice and I'm enjoying it. Comfortable, and does surprisingly well on snow--as well if not better than my 3/4 ton HD 4x4 farm truck.
  
  Regards,
  
  ******** ********

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB transcribed from hard copy complaint form received via Walk-in visit: I took my car for an oil change on October 290, 2024 and a few days later it made some cranking noise. Two weeks later on Novermber 13, 2024 the cranking noise repeated. I had it towed back to them cause the sound was too loud and I didn't want to risk driving it. They check it and I got a text with a report of a locked engine.

  

  Business Response

  Date: 11/27/2024

  In response to your complaint there are many checks and inspections that your vehicle goes through while it is in our position.
  All were done to your vehicle, and nothing failed the inspections and there was nothing to bring to your attention regarding the condition of the vehicle or the engine.
  The oil was drained from the engine and then refilled to its maximum capacity, the oil filter was replaced, and all the other fluids were topped off as well.
  The vehicle is currently full of oil indicating that it was not related to the work that was done previously.
  Something to be noted in looking at the vehicle’s service history, over the course of the vehicle’s life there has been numerous times when the oil was changed several thousands of miles passed the manufactures recommendation of 10,000 miles. To the tune of well over 15,000 miles multiple times.
  This is a cause for concern that is known to do significant damage to the integrity of the engine and shorten the life drastically.
  According to the ****** from the last oil change the vehicle had to when we changed the oil was 20,000 miles and almost 3 years ago.
  Unfortunately it looks like the age, mileage, and the service history were ultimately the downfall of the engine.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased my vehicle NEW from Byers Airport Subaru in Columbus, ** in 2020.

  Earlier this year, the lane change assist system began to go in and out before going out completely. I took to the dealership where I was informed that the vehicle had been in an accident where a section was caved in and rust had formed (full video of damage available upon request). Body work would need to be done to fix the issue.

  The vehicle has never been in an accident nor has it had any body work done since I have owned the car. There was no visible exterior damage either other than normal wear and tear. I have now taken it to two separate body shops and without any leading information, theyre opinions were the same (I have them in writing) - the car was damaged in transit, there was a quick repair done, the wires corroded over time and finally broke the lane change assist system.

  The dealership has refuted this information but has been unable to provide any other reasoning.

  I contacted Subaru of America who said I would be contacted within three business days (which has passed) about my case (#******-1400143). I have tried contacting my representative, but have not received a call back.

  A separate complaint has been filed against Subaru America through the ********** BBB.

  Customer Answer

  Date: 09/16/2024

  ***************************** <******************************************;
  Attachments
  Sep 12, 2024, 2:39 PM (4 days ago)
  to disputeresolution
  
  Good afternoon,
  
  Attached is a copy of the video from the dealer showing the full damage to frame. Thank you!
  
  ***********************

  

  Business Response

  Date: 09/16/2024

  More InformatiMr. ******* hello, I wanted to reach out and let you know that I have been in contact with Subaru of America.  Since you believe this might have been a Transit damage from the factory, we are going to have them come out and evaluate the damage.   I will let you know as soon as I can secure a date from Subaru to inspect it and we will get you back in.   I will provide a loaner vehicle for the day while we have it in for the inspection.      
  
  One question I needed to verify for Subaru was when did the light come on for this issue?    
  
  Thank you,
  
  *********************
  Service Manager
  Byers Airport Subaru                                                                                                                            
  *************************************
  ************  on...

  Customer Answer

  Date: 09/16/2024

  Better Business Bureau:
  
  I accept the business's response to resolve this complaint; however, I would like to understand what they intend to do should they find the damage was caused during transit.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:08/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked with a sales person at this company when I inquired about a suburban with this company in ****. After having someone test drive the car I submitted an application. ***************************, a salesperson at this company, informed me that I was denied through ************ I had a pre-approval through them. After this, he suggested we run my husbands credit, which we did. The next day, august 27th, I called *********** to inquire why I was denied. *********** informed that I was in fact not denied and that there should be a trade in instead. After running my husbands credit I learned that I could go through this transaction on my own. We decided to get my husband pre approved through ***** bank which worked great. We were then told, once we were approved, that there were people shopping for the car we were buying and that they had first say even though a hard credit pull was done twice. We also spoke with ***** on 8/26 who informed us that if we had approval that we had priority. This was no longer the case. I have bought a handful of cars and have never had such terrible customer experience, lack of education or understand, and multiple impacts done to my credit unnecessarily.

  Customer Answer

  Date: 08/28/2024

  Screenshot text about my *********** denial from the salesperson. I have also included a screenshot of the T-Mobile time stamp for this time.

  Customer Answer

  Date: 08/28/2024

  22204061.
  

  Assist me with having  the 2nd report removed from my hard credit report or have the button fixed on the car as discussed prior to my credit being pulled.
  

  the photo will not attach but below is the message:

  A pre-approval is diff than an approval.
  Cap 1 did not approve her;
  Insufficient income was their reason.
  You can contact cap 1 and ask them why they pre approved you, but are saying no now do to insufficient income,
  or we can send it somewhere elseup to you

  

  Business Response

  Date: 09/04/2024

  We apologize that we could not make a car transaction with you and that the banks had different replies. We are in the business to sell cars,so we wanted the transaction to move forward as much as you.
  We cannot remove credit inquiries from the different credit bureaus due to privacy regulations. This is something the individual must complete. To help, here are the contact information for the different credit bureaus. If you need more information or help, please feel free to reach out.
  
  Dispute hard inquiry errors by phone:
  Equifax: ************
  Experian: ************
  TransUnion: ************
  Dispute hard inquiry errors online:
  Equifax: online dispute page ?
  Experian: online dispute portal ?
  TransUnion: online dispute page ?
  Send a dispute letter by certified mail:
  Equifax: ********************************** LLC, P.O. *****************************
  Experian: Experian, P.O. ******************************
  TransUnion: TransUnion Consumer Solutions, P.O. *********************, 19016
  Please let us know if we can help with anything else. Please close this case because of resolution.
  
  Thanks
  
  *****
  
  
  
  ****************************
  
  General Manager
  Geo Byers. Sons
  ************
  *************************************

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had repairs completed at the collision center for front and rear damage through. Received vehicle back around January. Some small issues but thought nothing of it. Around March check engine light came on and then various random errors. Took to shop, they plugged it up and said it wasn't anything to do with their repairs. No visual inspection was completed. Vehicle serpentine belt was in shreds on the side they repaired. Could have been detected from visual inspection. Got this replaced and all lights and errors went away. Vehicle is now overheating and I believe it is due their repairs. They advertise a "lifetime guarantee as long as you own the vehicle". I tried to take it to them again and now they are refusing to even look at the vehicle stating that it is not due to their work. Stated I needed to call my insurance. ***************** states that this on the on body shop to inspect their repairs that there is nothing for them to complete on their end.

  

  Business Response

  Date: 08/23/2024

  We repaired front and rear damage from December 2023 to January 2024. She brought the car back to us in May with engine problems.Honoring our lifetime warranty for craftsmanship and parts, we inspected her mechanical concerns and explained later that day for routine maintenance, and our scan report that showed oil pressure fault codes (this is not a common issue in relation to an accident). We advised her to inform the insurance company of the persistent issue and to obtain a written diagnosis from a professional mechanical shop to determine the relation with the accident (insurance needs proof to relate to the claim).  We explained If its determined not related to the accident, she would have out of pocket expenses for diagnosis and or corrective maintenance. If its determined it is related, the insurance company needs to know so they can compensate the facility for diagnosis repairs. We offered her to bring us the car so we could obtain the diagnosis from a mechanical shop and to invoice the collision shop for work performed, but the collision shop would need reimbursed from the responsible party. She had to speak with her daughter because it is her daughters car and get back to us with a decision.

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2024 Porsche Cayenne from Byers Imports on 11/29/23. I am still waiting for a title and valid registration for this vehicle 8 months later. I have asked many times about this issue. In 8 months no one has reached out to me to give me an update. I buy a lot of cars and this is the worst service I have ever experienced. I am paying for a car that I cant legally drive because it is not legally titled or registered.

  

  Business Response

  Date: 07/15/2024

  At the time of purchase, all paperwork indicated the title should be in the name of ************************************** alone and all title documents were singularly signed by ************************************** alone.  The vehicle was successfully titled into customers name within 17 calendar days from time of purchase.  As the vehicle has a lien on it, the memorandum title only was sent to customer.
  
  We attempted to transfer license plates for the customer at the time, but the *** could not transfer them, since they were coming from a registration with two titled owners to a new vehicle with only one titled owner. When the memorandum title was sent to customer, this information was provided, and customer had the necessary documentation to obtain new license plates and registration for a single owner.
  
  It was at this point when the customer reached out to us to let us know that they wanted the title in two names, and not just one, even though the entire deal was signed by Ms. ******* alone.   Signatures were obtained from both customers who desired to be on the title as needed by the Clerk of Courts to change the title.  Additionally, the original paper title that was sent to the lienholder ****************** Services) had to be returned to Byers, along with further documentation needed to show that ***************** approved the addition of another owner onto the title.
  
  While we were awaiting the necessary paperwork from Porsche, the customer reached out several times, speaking to several different dealer representatives, and was made aware that we were in a holding pattern and were waiting on an outside source to provide documents.   
  
  We have since received what we need from ***************** and are actively working with the Clerks of Courts to get the requested second owner added to the title. That will be completed this week. 

   

   

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely dishonest service department. **** ***** the service department manager is unbelievably incompetent. Contradicted himself right and left. We purchased a 2024 Atlas SE from Salesman Sean (who was great). However, there is a loud popping noise coming from the cabin inside the vehicle in which Beyers claims is normal operation. The noise is intolerable. Especially if you have passengers in the back (kids). They have acknowledged the issue and did nothing to fix it and have claimed this is on ALL 2024 Atlas. Do not purchase this vehicle unless you want endless headaches. **** ***** even stated they were trying to fix a problem that wasn’t an abnormality. They are simply dishonest and the vehicle needs a recall if they’re aware this is on all models. Do not waste your money at this dealership. I have added photo of their official statement below. You will get no help from them if you have this issue. There is a clear design flaw with the vehicle that they are denying as normal operation in order to avoid fixing.

  

  Business Response

  Date: 06/07/2024

  Mr. ********* Atlas was dropped off on 5/29 and was provided a loaner car while we had the car until 6/5. We started by duplicating the customer's concern of a popping noise in the rear interior of the vehicle, which required two technicians because it can only be heard in the 2nd row of the vehicle. The noise was duplicated at freeway speeds. We then began removing rear interior trim panels to find any defects, after doing so no defects were found. The same two technicians then utilized a 2024 Atlas in new car inventory to drive and the noise was also duplicated in this brand-new vehicle. This would deem the noise normal operation. Mr. ******* then arrived at the dealership to test drive another brand new 24 Atlas in our inventory. Service manager, **** ***** drove the vehicle with Mr. ******* in the 2nd row and the noise was also duplicated in this vehicle. With the noise occurring in 3 different vehicles, the noise is not desirable but there is no defect to be repaired at this time. The customer's supplied video was forwarded to VWOA for review. 

  

  Business Response

  Date: 06/14/2024

  We have contacted VW and have advised the manufacture of the noise. The noise has been deemed normal condition at this time. 
  
  The customer sent pictures of their rear bumper protection plate coming unglued which is a warrantable defect and the customer will be returning to have this replaced. 

  Customer Answer

  Date: 06/14/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: this is a blatant design flaw with the 2024 redesign.    
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE A 2018 ********** TIGUAN THAT I PURCHASED FROM ***MAX ON JULY 18, 2023. I TOOK THE *** BACK TO ***MAX WITHIN THE 90 DAY WINDOW FOR THEIR WARRANTY BECAUSE I KEEP GETTING A MESSAGE IN THE **** STATING THAT THE 12V BATTERY ALMOST DRAINED AND ITS SWITCHING INFOTAINMENT SYSTEM OFF. ***MAX COULD NOT FIND ANYTHING WRONG WITH THE BATTERY. ***MAX THEN SENT IT TO BYERS ********** AND BYERS PUT A NEW BATTERY IN. THE MESSAGE CAME UP AGAIN AND I WAS TOLD BY ***MAX FROM THAT POINT ON THAT I HAVE TO TAKE THE VEHICLE BACK TO **********. I TOOK THE *** BACK TO BYERS ********** A SECOND TIME, THEY RESET THE SYSTEM. THE MESSAGE COMES BACK UP AGAIN. I TAKE IT BACK TO ********** A 3RD TIME, ********** STATES THEY SPOKE TO HEADQUARTERS AND THEY INFORMED THEM TO RESET IT AGAIN. I WAS ALSO TOLD BY BYERS THAT IT COULD BE THE ALTERNATOR. ALSO THEY STATE THEY HAVE NEVER SEEN THIS SITUATION HAPPEN BEFORE. THE MESSAGE IS STILL POPPING UP ON MY ****. THE *** IS STILL UNDER WARRANTY. IT IS SO FRUSTRATING TO NOT GET ANY HELP WITH GETTING MY VEHICLE REPAIRED AND HAVING TO KEEP TAKING IT BACK OVER SEVERAL TIMES FOR THE SAME ISSUE. THE MESSAGE IS STILL POPPING UP AND THE START STOP IS NOT WORKING BECAUSE THE BATTERY KEEPS DRAINING. I AM PAYING FOR A VEHICLE THAT IS NOT RUNNING PROPERLY. I AM A FEMALE THAT WORK THE LATE SHIFT AND S***ED THAT MY *** CAN STOP AT ANY TIME WHILE ON THE HIGHWAY OR COMPLETELY STOP AND MAY CAUSE AN ACCIDENT.

  

  Business Response

  Date: 05/31/2024

  We have reached out to the customer and requested for her to bring the vehicle back to diagnose the car and get it taken care of. ****, VW Service Manager

  Customer Answer

  Date: 05/31/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21783380
  
  I am rejecting this response because: the vehicle hasnt been repaired. Waiting on response from Byers Volkswagen
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 06/14/2024

  The customer brought the vehicle back on 6/10/2024, shop ******* has re-programmed battery parameters, replaced battery and battery cable per ********** of American technical instruction. VW quality technical manager was on site 6/13 and confirmed repairs. We have test driven the car about 30 miles and no warning lights or fault codes have returned. Customer has been notified that the vehicle is ready for pick up. All repairs have been completed under **********'s new vehicle limited warranty with no charge to the customer.