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Business Profile

Music Instrument Store

Sam Ash Music Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Instrument Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* ***** 67 *** **** ****** electric guitar Order purchased on 2/1/24 for 588.49$. 2/7/24 started return process by contacting customer service ***** ******. 2/19/24 item delivered back at Sam Ash via UPS with delivery confirmation. It has been 10 days with no email confirmation of the return or the status of the return showing the money being sent back to me. I have contacted them multiple times speaking with ******, he stated he sees that the order is in our warehouse and that he will contact customer service directly to have the problem resolved and was unsure why the return has not been finalized. Waited a couple days and called back spoke with ***** ******, he stated “that the problem was that I returned it via UPS and not FedEx” even though ****** already showed it in their possession a couple days prior. Again waited a couple days and spoke with a female who said customer service was not in today and to call back. Called back another day and spoke with ***** ****** again and he said “he will have them expedite the return and it will take a couple days.” Called back yesterday and ****** stated he sees the return and the “wheels are in motion and I should have the email return today”. I have yet to receive any email and feel as though they are buying time and show no efforts of actually sending my money back.

    Customer Answer

    Date: 02/29/2024

    I recently filed a complaint with Sam Ash music stores, the problem appears to be resolving and you can disregard my complaint. If for some reason the problem continues I will be back in touch with you. Thank you and apologies for any confusion or extra work.

    Customer Answer

    Date: 02/29/2024

    I recently filed a complaint with Sam Ash music stores, the problem appears to be resolving and you can disregard my complaint. If for some reason the problem continues I will be back in touch with you. Thank you and apologies for any confusion or extra work.

Sam Ash Music Corp is NOT a BBB Accredited Business.

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