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Business Profile

Motels

Motel 6 Columbus OSU # 8743

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We stayed at this motel on August 5th, checking out on August 6th. We were charged $359.54, as there was a big name concert going on. After returning from the concert we realized that our toilet was leaking significantly. When we went to the front desk we were notified that no help was available and no towels were available. We used bedding to block the water, however in the morning it was flooding out to the open area of our room. The room stunk like mildew, so this appears to be an ongoing issue. We were moved to another room to shower and the receptionist knocked on the room and told us to hurry up and get out of it. The area outside of the hotel was filthy, along with the bathroom in the reception area. HORRIBLE STAY TO SAY THE LEAST. I was told that the Manager would have to approve a full refund and could not get in touch with anyone after three days of attempting this. Please help me get a full refund. I will also be contacting the Health Department in Columbus, as this place should not be open and running like it does.

Motel 6 Columbus OSU # 8743 is NOT a BBB Accredited Business.

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