Reviews

Review Details

• Review fromMelissa W

  Date: 12/23/2024

  1 star
  This is a horrible company. I was using their service through my medical insurance. This company left me stranded for literally hours and told me to "wait outside" because the courthouse was closing. The driver who i believe was the owner told me to make sure I called for pickup before dark as he didn't drive well at night. I had my eight week old granddaughter with me. It is now Monday morning if it was this company I'd still be siting outside in below freezing temptress with a new born! This business should absolutely not be in business. This was the second time using this service. The first time using this service i had a driver in a very much older, rusted car that smelled like FEET. it had trash everywhere, loud muffler and looks like it had been a shop vehicle for literally YEARS. Do not. I repeat DO NOT USE THIS COMPANY.

• Review fromJanby S

  Date: 08/06/2024

  1 star
  Every time my client with your service, Sahara, ****, transportation, **** taxi transportation my client and I have experienced the worst driving service ever all the vehicles that come to pick us up are very old vehicles. Most of the drivers do not speak English before your appointment. The driver will come and get you a whole hour and a half before your appointment. I contacted the transportation service, the dispatcher who was supposed to book the trip to pick us up within an hour of window time did not book the trip. He waited until I called back a hour later to tell me that he already booked the trip and the person will be there soon, but he does not know any information about the vehicle. The person is driving or anything, this company is so unprofessional. They are very rude when they talk to you on the phone. They do not give the client. The proper information is always a long way 93 out and we had to wait an hour and

• Review fromKathy F.

  Date: 10/11/2023

  1 star
  If there was a negative star I would have used it. This is a company used by Molina to transport patients to/from appointments. Sahara was scheduled to pick up our patient at 9:30am for an appointment at 10:30am. At 11:20am patient still sitting in our lobby waiting. I called Molina and was given the phone number of Sahara Express to call them to find out what was going on. Molina stated there was an accident and they were coming. Sahara stated that no one is ever ready to be picked up there (she was in the lobby @ 9:30am as scheduled) and preceded to yell at me over the phone and not let me speak. I yelled back and said quit interrupting me and let me speak, he then hung up on me. I did not get his name nor would he have given it to me. He was rude and nasty over the phone and doesn't deserve to have a business. I will be talking with the patient when she returns to see if she was treated with disrespect on her trip. I have called Molina to let them know how bad the manager/owner of this establishment is and let them know how the patients experience was and go from there. I also called Sahara back to get their address to put in a complaint. The same gentleman that answered the first time answered again. As I asked for the address, he started with 4900 then stopped and asked why I needed it. I said for our records. He said you don't need it and hung up on me again... Got everything I needed to know about Sahara Express with just 4900 given to me....LOL