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Business Profile

Mechanical Contractors

Muetzel Plumbing and Heating Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/20/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 11 i requesterd service because my A/C stopped working. a feww dats later a guy showed up and said i need freon in a/c--i said OK and the billed came to $697 which i thought was mhigh mbut i paid him in CASH-which was not wise! A/C started working and lasted for 2 days and stopped again!! i finally got some here again after many calls--he found the problem in 5 minutes--said the a./c coil was rusted! needs to be replaced ! he would give me an estimate and i have not had one. Others that i have talked to said it just needs the coil replaced and Muetzel indicated everything had to be replace. And they did not refund the $697 that i paid for a failed attempt. I need help with these people---they got my money and now think in need an entire new system. This is wrong and this compamy needs to be investigated! And regardless of what i decide to do, regarding them saying i need an entire new system--i want my money back!!! Since they will not respond i have contacted another company to come and tell me what i need! I have tryed for days to reach them by phone and nobody answers the phone---twice i was able to leave a message!! No responce. They first looked at my a/c on 7/11/22----my house is HOT. Sincerely--hope you can help me.

    Business Response

    Date: 07/28/2022

    Dear BBB Representative,

    A formal letter was received from the Client: ***** ********** and a follow up call was made by myself, Sonya W*** effective today's date (07/28/2022) in which it was communicated that a a full refund would be processed and mailed to his home. The Client indicated that this was a satisfactory response and our team closed the matter and case dated the same date (07/28/2022).

    If anything further is required from Muetzel, please contact our office at: ###-###-####, ask for Sonya W***.

    Thank you,

    Service Team-Muetzel Plumbing Heating & Cooling

    Customer Answer

    Date: 07/31/2022

    I accept the business's response to resolve this complaint.
    Regards,
    ***** *********

Muetzel Plumbing and Heating Company is BBB Accredited.

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