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Business Profile

Mattresses

Midwest Mattress & Furniture Outlet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I found them on Facebook marketplace, and visited their store. I paid, then signed. I did not understand it was a contract, I thought it was a receipt. Two days later, I asked for a refund as the three piece sectional was too big for my apartment. I did not remove the furniture from their location. I was told there are no refunds. I said I did not know that when I purchased it. He said he would offer me store credit for something else. I told him he had nothing else that I needed, and again asked for a refund. He declined. I told him he had not explained that I was signing a contract with him. I offered to let them keep $50 because I bought it even though I was never told there were no refunds. He didn't want that. Again, I thought I was signing my receipt.  And the refund policy was never explained to me, nor was it posted at the register. 

     

Midwest Mattress & Furniture Outlet is NOT a BBB Accredited Business.

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