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Business Profile

Marijuana Sales and Services

Buceye Dispensary

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Sales and Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never issued a complaint at the BBB before. I felt I had to do this only given the amount of fraud reviews on **** come up about this company and cant imagine how many transactions went through after requesting to cancel.I ordered delivery legal **** products assuming it would deliver same day. I was informed it would deliver via mail and once I called to find out I demanded a cancel. They told me they would cancel and the lady was so rude. Read **** comments about this company. A scam is going on you will see based on history. Now multiple packages are being ordered. I never signed up for any subscription. I cant believe how big of a scam this company is.

    Business Response

    Date: 12/17/2024

    Customer only spent $35 and expected same day delivery which was listed on checkout for $60 orders and above. Customer was offered option of refund, special pickup, or mailed delivery and chose mailed option. Tracking number 1ZB8C753YN98474652 package was successfully delivered to customer. We charge no delivery fees on free same day delivery which is an amazing value but customer refused to spend the required $60 minimum. 

  • Initial Complaint

    Date:08/14/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered something from Buceye Dispensary and used ****** *** to purchase it but it was associated with an old address so it is going to that address. I called them immediately once I saw address and they said to text them with my name and correct address and it would be delivered. We'll it wasn't delivered but put in mail to the wrong address. So I called them on Monday and they said they would get ahold of owner and call me back . Never called me back. So I called today Tuesday and girl said she would have delivery driver call me. No call from them either.

    Business Response

    Date: 10/10/2024

    ****************************


    We would be happy to get this resolved, sorry for the slow response.

    Customer Answer

    Date: 10/10/2024

    They have not done anything. I asked for a refund but they have not given me one.

    Regards,

    ******* *****

Buceye Dispensary is NOT a BBB Accredited Business.

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