We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Leadership Coaching

Next Level Trainings
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Next Level Trainings's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Next Level Trainings has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a course, under the pretense that I was going to be in town for the course. I took a position for a company out of town and will not be able to attend the course. I notified the company within plenty of time to receive a refund on the course and was told there is a ‘no refund’ policy! It will be impossible for me to attend the footer and the way my request was handled I have absolutely no desire to proceed with a company that states website policy! Looking back the representative that discussed the course with me did not mention a ‘no refund’ policy. All I want is my deposit put back on my credit card.

      Business Response

      Date: 04/12/2023

      We are sorry for this unfortunate turn of events and that your experience was reported to the BBB given what transpired.  You enrolled in the Ignite program on Feb 24, 2023, at which time you paid a deposit of $495.  Subsequently you booked a seasonal gig out of state after you committed to this workshop.  You reached out requesting a refund and our policy was shared with you including the option to attend a workshop when you returned, at which time you threatened to file this complaint.  Despite our policy and despite your threat of a complaint here, we did go ahead and process you a refund on 4/7/23. 

      The Tuition policy is that refunds are not offered, similar to most every other workshop, training, conference, event etc.  In the event a student has something come up and can't attend, which is what occurred in this situation, tuition is honored for one year for a future workshop, which was communicated to you.  In the process of registering the tuition policy is shared in the registration form, which is acknowledged prior to paying for the workshop.  The tuition policy is also in the student checklist, on our website, and reiterated on calls to prepare a student for the workshop.  

      Customer Answer

      Date: 04/21/2023

      I accept the business's response to resolve this complaint.

    Next Level Trainings is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.