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Business Profile

Irrigation

Rainmaker Irrigation & Lighting Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Irrigation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We wanted to upgrade our sprinkler system so we could control on our phone. They talked us into replacing the whole system. It was only going to take a few days. It has been a nightmare. They came and trenched our yard and left it sit for weeks so all the grass die. Which looked amazing before they came to work on it. The were very unorganized and just did a bad job all the way around. We they finally convinced me that the job was done and I finally paid the balance. for the system to stop working a day or two later. Matt came back out and said the controller was bad. He said he would be out with a new one the next day. Never showed. Then he said he had to come out and run a test on it for the manufacture. He took a few times of saying he was coming to actually show up. Finally he did and said he would be back with a new one. Still have now seen him and here we are at the end of the year. The yard still looks horrible, and no sprinkler system. I paid for a service contract that they wont even call back now to come winterize it. I really went out of my way to help these guys and work with them from cleaning up the trash in the yard each night to actually working with them. This has been a nightmare and wish I would have never done it.

  • Initial Complaint

    Date:06/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Provides poor quality service with countless lies about hours spent at job (billed for 4.5 hours when I have camera system and was only at our home for 3 hours of work). Still not fixed and refusing to fix. Has already forced payment and I still have 2 broken sprinkler heads that I now have another company coming out to fix. His company is run by a shady individual who only has his cell for all scheduling and constantly forgets that he was supposed to come out too. My sprinkler system hasn’t worked all season so far as this shady individual just keeps charging money and then weeks pass before he shows again. I finally fired him after he forced payment without the repair even done. Horrible company. He threatened to cause damage to my sprinkler system in front of my wife if I did not go inside and pay him money for a job not even completed

Rainmaker Irrigation & Lighting Services LLC is NOT a BBB Accredited Business.

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