Complaints

This profile includes complaints for Grange Enterprise Companies, including Grange and Integrity Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Grange Enterprise Companies, including Grange and Integrity Insurance has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Grange Enterprise Companies, including Grange and Integrity Insurance

  671 S High St Columbus, OH 43206-1066

  
• 

  Grange Enterprise Companies, including Grange and Integrity Insurance

  400 Galleria Officentre Suite 115 Southfield, MI 48034

• 

  Grange Enterprise Companies, including Grange and Integrity Insurance

  6000 Freedom Square Dr Ste 380 Seven Hills, OH 44131-2547

• 

  Grange Enterprise Companies, including Grange and Integrity Insurance

  PO Box 25195 Columbus, OH 43216

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I switched bank accounts with payroll at my job and put a digit wrong on my form which caused my check to be delayed. I called Grange and informed them. **** said I have until Sept.4th, 2024 to pay the bill before it cancels. I didn't think when she gave me the amount of 237.00 when my monthly bill was 163 plus the late fee of 40.00. I paid 237 on 8/26/24 using my debit card once my check was returned and deposited. I called Grange on 9/11/24 to see how much the bill was going to increase for the new year. I didn't know from 08/26/24 until present my policy was canceled due to non-payment. I have the receipt of the payment, and bank statement and I called the bank and they also called the bank to confirm. When speaking to **** and the message she left she gave me the dates and the amount that had to be paid because I was late I understand that late payment. Grange canceled my policy after I gave them the amount that I was given. **** said due to my policy being in the canceling stage she was given the wrong quote I was short 158.00 I should have paid 395 or 389 premium amount when I paid before the cancellation date of the 4th of Sept. 24. I was never given information that me and my mom were riding around with no insurance, I want this handle or I want to take Grange to court.

  

  Business Response

  Date: 09/18/2024

  The customer and the agency has resolved this issue.  The agency explained to the insured and the insured has now paid the policy in full and it is in good standing. 

   **** ******** 9-18-2024

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ended my contract with Grange Insurance and they failed to give me my pro rated amount from the days that were left.

  

  Business Response

  Date: 08/27/2024

  ***********
  ****** *****
  
  This policy was cancelled per the insured’s request on August 7, 2024, with the same effective date. If the cancellation date should be different, Ms. ***** would need to reach out to the agency with which she had the contract. A small refund was processed on August 23, 2024 and mailed to the insured on August 27, 2024.

  
  **** ********

  AR Operations Lead

  *****************************

  Customer Answer

  Date: 09/04/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:07/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We chose not to renew our auto insurance policy with Grange, in December 2023. I communicated this with our agent. In January 2024, we received a bill from Grange stating they provided auto insurance coverage until 1/13/24 and that we owed them over $100 for this coverage. This led to us being turned into collections for coverage that should have never been provided. Now, our renters policy that was paid in full, was due to expire on 6/12/24. I contacted the agent on 5/22/24 and requested to cancel this policy effective immediately. He stated he would take care of it. Today, 7/13/24, I received a bill from Grange stating our cancellation date was 6/13/24 and that we owe them money for one day of coverage. This is NOT true. Cancellation date should have been 5/22/24 with no money owed. I have NEVER seen an insurance company continue to provide coverage after the policy expiration date!!! If renewal is not paid for, prior to expiration date, coverage is supposed to STOP. The renewal notices received leading up to the expiration date stated that coverage would stop as well, but apparently Grange likes to lie to its customers.

  

  Business Response

  Date: 07/22/2024

  *********************
  Thank you for allowing Grange Insurance Company the opportunity to respond to Mrs. ******** inquiry.

  
  ***** from the agency, ******** ********* ********* said they were not contacted about cancellation of the auto in December of 2023 or the renter’s policy ** ******* on 5/22/2024.

  
  We adjusted the cancellation date on ** ******* *o the expiration date of 06/12/2024 and waived the late fee and service charge. The policyholder will receive a new cancellation notice for ** ******* in the mail.

  
  If you have further concerns or questions, please contact me.

  
  Sincerely,
  *** *******
  Sales Operations Manager
  Phone: ###-###-####
  Email: ****************************
  

  Customer Answer

  Date: 07/23/2024

  I accept the business's response to resolve this complaint.

  I would like to add that our agent was ***** *******, not ***** with *** in Dayton. ***** is who I spoke with on 5/22/2024 and requested he cancel the renters policy effective immediately. He even confirmed the termination date as 5/22/2024, before we hung up the phone. I then followed up with the *** office in Dayton when I was still receiving emails from Grange alerting me that my active policy was going to lapse on 6/12/2024. I wanted to make sure it got cancelled with that 5/22/2024 date. The woman I spoke with advised it would be cancelled accordingly, that it just takes time to process. 
  

  I would also like to make it clear that my complaint is NOT against ***** ******* or the staff at *** in Dayton. This complaint was directed at GRANGE, for having terrible business practice, compared to my past experience with other insurance companies. No other insurance company that I have EVER worked with would continue to provide coverage after the end of a policy period and then proceed to bill for that. If anything, that business practice needs to be looked at and changed. If a customer doesn’t pay to renew by the end date of the policy, coverage should STOP. 
  

  Thank you for your response and assistance with this matter. 
  
  Regards,
  
  ********** ******

• Initial Complaint

  Date:06/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April of 2024 I scheduled an appointment with my auto and homeowners agent to review policies. Items that were discussed were (1) son leaving my auto policy and going on his own policy when it was due for renewal(June 20th 2024). (2) Also discussed was increasing deductible for auto policy from $500 to $1000 and $1000 to $5000 on Homeowners policy (upon renewal June 30th, 2024). In May 2024 my son purchased a new vehicle was we called to learn the agent had removed him from the policy in April 2024. He was quickly put back onto the policy however for three weeks he had NO insurance on the new vehicle. On May 18th 2024 we had a large hail storm that damaged my homes roof. Upon contacting the Insurance we learned that the same agent also changed the homeowners deductible in April 2024 and not as requested for when the policy renewed. When I complained to the company. they said there was nothing they could do.This makes no sense as both my auto and homeowners' policies were paid in full at the time of these incident and that no changes were to take effect until RENEWAL.Very poor customer service and total liars.

  

  Business Response

  Date: 07/01/2024

  June 18th, 2024
  

  Re: Complainant: *******************
  Name of Insurer: Integrity Insurance Company
  File/Case#: ******, 394527
  Policy Number: *******, *******
  NAIC: #*****
  FEIN: 39-0367560

  
  To Whom it May ************************ you for allowing Integrity Insurance Company the opportunity to respond to ************** inquiry.
  Attachments:

  
  Homeowner policy (HM *******) revision with a print date of 04/24/2024 and an effective date of 04/18/2024
  Homeowner policy (HM *******) renewal with a print date of 5/11/2024
  Agency notes outlining their communications with ************

  
  The policyholder should have received the homeowner revision and renewal in the mail which reflect the change in deductible before they turned in a hail damage claim on 06/12/2024.

  
  If you have further questions, please contact me.

  
  Sincerely,
  *********************
  Sales Operations Manager
  Phone: ******************
  Email: ***********************************

• Initial Complaint

  Date:06/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are first time homeowners and have had Grange since day 1. This last Aug we had a very bad hail, wind storm and massive flooding. I only got hail damage to roof and some on siding. I called everyone and everyone was booked out mainly because of the floods. A few companies said you got a year Id wait til weather breaks and everyone can get caught up and then reach us. Thats exactly what I did. Called them told her exactly what happened and when it did, she wasted my time by coming out and then AFTER they see the damage they say oh its all just hail damage and your policy only is for 6 months for hail. Ive never seen this in my paperwork but anyhow I am like whatever ok. Come yesterday I get mail they are dropping me because of my hail damaged roof! That I was late 30 days by reporting! Maybe these companies need to explain things better to new home owners because I wasnt told anything about 6 months and I dont see it in my paperwork and sometimes its about just helping someone and not being all about the money! Now if I cant fix my roof myself Im screwed! I dont have that kind of money! Insurance guy said I have to fix it nobody will take me ?? I busted my (*rejected*) to get this house

  Customer Answer

  Date: 06/12/2024

  I would like them to not cancel my insurance. I was fine with not getting roof and siding replaced. But not being dropped just because I filed 1 claim. 

  Customer Answer

  Date: 06/13/2024

  I was NEVER given my own copy of the insurance policy. All I have is quotes and when I go on site I have access to anything with time frames or anything of that sort! I have just put in almost $20k with of upgrades/updates to my home via local grants. Had I knows this was going to happen I would of asked for a roof! My roof isnt even bad this is 100% a scam! My roof is old and that is it. No leaks nothing. They dont give a c*** about their customers. I worked my **** off for years to get this house. Its all about the money, why cant you people do the right thing for once!?

  

  Business Response

  Date: 06/13/2024

  June 13, 2024
  

  Better Business Bureau
  Attn: ***************************************
  ************************************************************************

  
  Re: Complainant: ***********************
  Name of Insurer: Grange Indemnity Insurance Company
  File/Case#: 21837599
  Policy Number: HM *******
  NAIC: 10322

  
  Dear ***************************************,

  
  Thank you for allowing Grange Indemnity Insurance Company the opportunity to respond to Ms. ******* inquiry.
  Ms. ******* homeowners insurance policy, HM ******* was written with an original effective date of 07/26/2022.
  The policy most recently renewed effective 07/26/2023.

  
  On 03/28/2024, the insured reported a claim for hail damage to our ****************** It was determined that the date
  of loss was 08/12/2023. As outlined in the policy conditions, A claim for loss resulting from the peril of windstorm or
  hail must be reported to us or our agent within 6 months of the loss event. As the damage was not reported within 6
  months, the claim was closed without payment. Copies of the applicable policy language and closed without payment
  letter from our ***************** are enclosed.

  
  While we understand that local contractors are often booked after a catastrophic event occurs, this condition in the
  policy exists to encourage insureds to report any damage as soon as possible. This increases the likelihood of the repair
  process being completed in a timely manner, preventing further damage to the property.

  
  To maintain eligibility, we do require any existing damage to be repaired. Since the repairs have not been made to date,
  the policy has been set up for non-renewal effective 07/26/2023. If **************** submits documentation of repairs to
  her agent representative prior to the policy expiration date, the non-renewal can be re-evaluated.

  
  Should you have additional questions, please do not hesitate to contact me.

  
  Sincerely,
  
  *******************************
  Senior Compliance Analyst
  ***********************************
  ****************************************** ****************************-1218
  ************** grangeinsurance.com
  Cc: ****** Insurance Agency 3402458

  Customer Answer

  Date: 06/24/2024

  They never sent me ANYTHING about my insurance other than my quote. They sent it to USDA so I had zero knowledge of any dates! Who in their right mind would not report it in time had they known? Now I'm in a really really bad predicament because I cannot afford a new roof on my own, I have absolutely no way of g4tting it done! They sent me nothing and online does not show ANY DATES of my policy

  Customer Answer

  Date: 06/24/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21837599
  
  I am rejecting this response because: they never sent me my policy information, they sent it only to USDA. I had no knowledge of dates. I absolutely would have called them had I known. I didn't even know I could call Grange and get estimate later on until they came out. Now I might lose my home because of this! I busted my **** to get my life together to get this home for my family. They have to know I would of done it soonerhad I known. I am a first time home owner, I dont know what I am doing. And nobody told me. Grange insurance should have sent ME a copy of my policy information with dates and info, not just USDA. I am the one that needs this information. Grange should be taking care 0f this damage!
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 06/24/2024

  There is nothing now and there was nothing before when I looked months ago about dates! It says click documents and I did before I even got canceled and there was never never nothing there for me to know anything! This is exactly why they never sent me anything I will fight tooth and nail to save my kids forever home! This is not right! I am the one that has insurance through grange I should have gotten my policy information too! I need a lawyer because this is not right

  Customer Answer

  Date: 06/24/2024

  There is nothing now and there was nothing before when I looked months ago about dates! It says click documents and I did before I even got canceled and there was never never nothing there for me to know anything! This is exactly why they never sent me anything I will fight tooth and nail to save my kids forever home! This is not right! I am the one that has insurance through grange I should have gotten my policy information too! I need a lawyer because this is not right

  Customer Answer

  Date: 06/28/2024

  I was NEVER given anything with dates! How am I supposed to know cut off dates if I dont have them?

• Initial Complaint

  Date:06/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE have damage to our breaker box where wires have been burned you could even smell the burn at the time that was caused by a power surge is what was explained to us by two different electricians, it was bad weather and out of nowhere we heard a loud boom, I called my husband to come home. when he arrived, he asked did I turn off the power and I said no so he then went and checked the panel and found that something had triggered the breakers.

  We soon contacted our insurance provider. We were PUT UP INTO A HOTEL AND told to get a quote which we did only to be told by ***** that what the company had written up was opinionated that they were taking what the company they had sent out words as facts. Keep in mind we had two quotes done that we had to pay for out of pocket. The person they sent out told me that we had damage and showed me the damage he said that he could even smell it. He also stated that we could possibly have damage to our hot water tank and air conditioner unit because of the wires that was burnt. I asked him how we would know because we have no power and he said that he would include it in the write up. i ASKED him could i have a copy of his findings and he said that he could not provide me with a copy but there was no way that the insurance company could squirm their way up out of this one.

  WE later found out that the insurance company say he told them something different We have no power in half of our home which leaves us with no air conditioner or use of power in other areas such as our laundry room. My husband is under treatment of Prostate Cancer who deals with shortness of breath and also severe hot flashes. I also have two kids that has asthma along with myself who is in remission of breast cancer that has breathing problems.

  Customer Answer

  Date: 06/12/2024

  From: '*****************' via Dispute Resolution - Shared Inbox <********************************************************>
  Date: Tue, Jun 11, 2024 at 12:21 PM
  Subject: Complaint number 21822983
  To: <********************************************************>
  
  
  
  Sent from my iPhone

  

  Business Response

  Date: 06/12/2024

  ******************

  Thank you for allowing Grange Mutual Casualty Company the opportunity to respond to the complaint filed by Ms.  ********* ****. Grange reviewed the claim made for a lightning strike a* *** ***** *** ****** ******* **  *****. Grange sent an expert, known as ***********, out to evaluate the damages claimed, and it was  determined that the property had a failed Electrical Service Panel.  

  The on-site investigation revealed the Electrical Service Panel's bus bar and multiple circuit breakers had visible  signs of melting and resistive heating. More specifically, there was a loose connection on one of the circuit  breakers that resulted in resistive heating on the bus bar and the melting of the breakers. Once there becomes a  loose connection, a lot of heat is created as a result. This heat rises and results in failure of the Electrical Service  Panel over time.  

  The Electrical Service Panel has not failed due to a one time high voltage surge, lightning, or similar event, but  as a result of wear and tear over time. Wear and tear is an exclusion under the policy. The hotel stay was paid for  during the investigation of the claim. Ms. and Mr. **** were notified of the findings and why coverage wasn't  extended, both verbally and in writing.  

  Please feel free to call me with any questions at the number listed below. 

  Sincerely, 

  Tracy Gulker 

  Claims Manager 

  Phone: ###-###-#### 

  Fax: ###-###-#### 

  Email: ***************************

  
  

  Customer Answer

  Date: 06/23/2024

  We do not agree with the Grange decision. I understand that they sent someone to look at the damages that were caused. The person they sent from Strike check told me that it was caused by a power serge and that there was no way that the insurance company could squirm their way out of being responsible for the damages. The other two licensed companies that we paid to come out both agree that it was a power surge. We have two companies that agree verses the one company Grange sent out.

  Please consider the documents that we provided to you guys

  Customer Answer

  Date: 06/27/2024

  We do not agree with the Grange decision. I understand that they sent someone to look at the damages that were caused. The person they sent from Strike check told me that it was caused by a power serge and that there was no way that the insurance company could squirm their way out of being responsible for the damages. The other two licensed companies that we paid to come out both agree that it was a power surge. We have two companies that agree verses the one company Grange sent out.
  
  Please consider the documents that we provided to you guys

• Initial Complaint

  Date:05/27/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paid out of my escrow account $1,556 4/24/2023. I took a look at the prior year for what was paid on home insurance. It was around $900 range. Not sure why it inflated so much but my escrow account counted for a lower number and my account was over drawn. This made my mortgage payment go higher than it's suppose to be. So I canceled it and went with another insurance that charged around $400+ less. Putting me back in the positive. The mortgage company told me to send the money back to keep the payment from going even higher. Getting my money back is where my problem begins. I canceled it 4/24 or 4/25. The check didn't get cut till 5/08/2024. It's 5/27/2024 and I still haven't received it. I'm being told the hold up is policy and they do not put tracking on the checks that they mail. I was told to wait 3 weeks till they can cut another one and hopefully I can receive it. This is my first year on being in this house. This check is more than the principal paid on this house. Therefore my house on my credit report cost more than it did when I bought it. The mortgage company is going to reassess my mortgage soon and increase my monthly payment because I haven't given them this money back. I'm on a fixed income and can barely afford a increase. But due to their policy they cannot get me my money back nor can they tell me where my check is. I need my money back like last month.

  

  Business Response

  Date: 05/29/2024

  The original refund that was mailed on 5-9-2024 is still outstanding, I have requested a stop payment on 5-28-2024, the new check will be issued and sent to the address in ******* that was provided by Mr. ******. I will request the check to be mailed overnight with tracking. 

  Customer Answer

  Date: 05/29/2024

  I accept the business's response to resolve this complaint.

  Thank you very much.
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:05/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have been customers of and insured through Grange Insurance. On Tuesday May 7th my wife reached out and called Grange because we had missed our payment on April 18th there was a death in the family unexpected and uninsured so as family we all chipped in for proper end of life and creamation. My wife spoke with **** and told **** that we missed a payment she could borrow the money and take care of it that day or her husband(me) got paid in 2 days what would she need to do to keep our insurance. **** explained to my wife that in 2 days when your husband gets paid just call pay the amount u missed plus 25 dollar reinstatement fee my wife figured that was easier than borrowing money so chose to do that. However in 2 days my wife called early in the morning to get it taken care of now they are talking to her and making her feel like an idiot that she was never told this so she talks to 3 people that are very rude to her so she gets upset and gets off the phone. She tells me what’s going on so I call grange and ask to speak with a supervisor, I get Eric voicemail so I leave Eric a voicemail if what’s going on and my number to call me back. So Eric calls me back and tells me that he listened to the call with **** and agreed that **** told my wife to pay what was owed plus 25 dollar reinstatement fee however accounting won’t accept that and wants a double payment to reinstate that’s not what the employee told my wife and Eric agreed that the employee told my wife what she was saying but now they won’t honor what my wife was told to do. They tell you one thing then want you to do another when you actually try to do what they explained it’s not right and I think they should have to honor what **** said.

  

  Business Response

  Date: 05/10/2024

  
  Thank you for allowing Grange P&C Insurance to respond.
  
  The payment on the policy was due on or before April 18, 2024.  A payment was not received, and we issued a notice of cancellation advising that the policy would cancel effective 12:01 am on May 8, 2024.  On May 8, 2024 at 12:01 the policy was cancelled for nonpayment of premium.  We did issue an earned premium notice to the insured advising that they owed earned premium of $66.44 or to request reinstatement a payment of $686.03 would be required.  I understand that the insured called in and spoke to a representative that advised that the current past due payment would be all that would be required, which was an error on our part.  We are willing to accept $357.52 to reinstate the policy along with a Grange Statement of No Loss. The reinstatement payment of $357.52 must be made no later than 11:00 ET on Saturday, May 11, 2024, by calling ###-###-####.  Since we are accepting the April installment for the reinstatement, the insured will still have a payment due on May 18, 2024.

  Customer Answer

  Date: 05/12/2024

  I missed a payment over family dying and being uninsured so we as family gathered all our money to do the best we could for him **** at grange made it sound like it wasn’t that big of a deal just pay 25 dollar reinstatement my wife explained when I got paid she said that was fine and to pay the monthly premium plus 25 on that date and it be ok so we did that to get told basically by 3 people that wasn’t so and those three people spoke to my wife like she was an idiot when she was doing what she was told by **** 2 of them girls said they didn’t believe she was told that basically then I speak with the manager and he said that **** indeed did tell my wife that’s all she had to do however accounting wasn’t accepting it so in turn I have to go thro this to get them to honor what there employee instructed us to do after my wife was basically called a liar and spoke to like she’s an idiot what kinda professional business does that I pay for 4 vehicles plus renters insurance and never had a claim and that’s how you treat your clients really seems like maybe grange don’t have it all together 
  Regards,
  
  ******* *********

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my insurance with Integrity on 2-24-24. I was charged $209.44 on 3-5-24. I contracted integrity through my broker (******* ********* ****** ****** on 3-5-24 and was assured that the funds would be returned within 10-days and that it was a simple mistake. It is no 3-22-24 and the funds have not been returned. Nobody is responding to my messages and my broker is saying that the people at Integrity are out of the office. I would like a speedy refund and I would like Integrity to issue whatever refund they are required to refund (if any) based on any overpayment I may have made on my policy for the month of Feb. As a token of good faith, I also request Integrity pay interest on the amount they have failed to refund. Interest would be 2% of $210 per day; for each day after the initial 10-day window they assured me I would receive a refund by (i.e. on 3-5-24 I was told I would receive a refund within 10 days, therefore interest starts to accrue on 3-16-24) and stops accruing the day I receive my refund in full.

  

  Business Response

  Date: 03/22/2024

  ********************
  
  Thank you for allowing Integrity P&C Insurance to respond. 
  
  The cancellation of the policy was processed on March 5, 2024 effective February 24, 2024.  The automatic payment of $209.44 had already been submitted to the bank for processing on March 2, 2024 for a withdrawal date of March 5, 2024 and was not able to be stopped.  When the cancellation processed the system calculated a refund in the amount of $279.00 which was issued and mailed to the insured on March 20, 2024 with check number ending in ****.
  
  
  
  
  

• Initial Complaint

  Date:02/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a formal complaint against Grange Insurance.

  We filed a claim on 06-25-2023 for a total loss when a tree fell on our garage and totally destroyed it and the contents inside. They have changed our contact person to **** ***** and we have sent the information that he had requested but have not heard back from him despite attempting to contact him many times.

  It’s been 8 months and the claim hasn’t been fully settled and we are not getting any response. We have sent in receipts for items that haven’t been paid, receipts for items for cost replacements, they depreciated the items a ridiculous amount and we are getting no response at all.

  Are they hoping we just give up and take a huge loss? We’ve always paid our premium on time and are so disappointed that they have not resolved our claim or are even attempting to in a timely manner.

  My best advice is to not purchase Grange Insurance.

  

  Business Response

  Date: 02/20/2024

  ****************************

  
  Thank you for allowing Grange Property & Casualty Insurance Company the opportunity to respond to ****** *****'s inquiry. Grange Property & Casualty Insurance Company provides a Homeowners policy for ****** *****. A claim was presented to Grange Property & Casualty for reported damage to a detached garage and its contents. 

  
  Grange Property & Casualty has settled the claimed damages for the garage and its contents, except for a thermal imaging unit. We are attempting to validate ownership and use for this item. 

  
  Please feel free to call me with any questions at the number listed below. 

  
  Sincerely, 
  ***** ****** 
  Claims Manager 
  Phone: ###-###-#### 
  Fax: ###-###-#### 
  Email: ***************************