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Business Profile

Information Technology Services

Team Burkhart
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Team Burkhart demanded the ******************************* Quality pay a $601.92 contract close out fee to end our services despite having no evidence of any contract. We paid this. They also demanded an additional $400 for hours of services which we did not pay just to return our domain to us. They have not returned our domain to us despite many email exhchanges and unreturned emails and calls. They are holding our web domain hostage when it takes less than 15 minutes to transfer it back to us. Furthermore they stated they would refund us the $85.99 monthly amount charged to us after cancellation however they never did. We want our ******** domain and the entire $687.91 refunded.

    Customer Answer

    Date: 01/30/2025

    From: ********************* <*********************>
    Date: Thu, Jan 30, 2025 at 12:26 PM
    Subject: Re: You have a new message from the BBB of ************ in regards to your complaint #********.
    To: ************************************************ <************************************************>
    Cc: ******** ****** <***********************>


    Thank you for the call just now. We received the web domain and no refund, however we consider this matter resolved.

     

    --

    ***** ******, MSN, RN, NI-BC, CPHQ

    President, ***************************************

    ***********************

     

Team Burkhart is BBB Accredited.

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