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Business Profile

Home Improvement

APCO
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for APCO's headquarters and its corporate-owned locations. To view all corporate locations, see

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APCO has 2 locations, listed below.

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    • APCO

      2030 Dividend Dr Columbus, OH 43228-3847

      BBB accredited business seal

    • APCO

      522 Polaris Pkwy Westerville, OH 43082-7044

      BBB accredited business seal

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/10/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I paid APCO over $45,000 to replace our windows, siding and gutters. For the second year in a row, the same window has cracked from the inside due to the temperature change and a clear defect in the corner of the window. My wife and I have left voicemails and submitted online requests for the company to sent an APCO associate to assess and repair the defective window. APCO has not responded at all to our calls. The windows have a lifetime warranty.

      Business Response

      Date: 02/11/2025

      *******, Thank you for bringing this to our attention. We sincerely apologize for the frustration you've experienced with your windows and the response from our team. It's important to us that our customers are satisfied and that any issues are addressed promptly. I’ve been informed that our team has contacted you, and a service appointment has been scheduled. We appreciate your patience and hope to resolve this matter quickly. Thank you for giving us the opportunity to make it right. 

      Customer Answer

      Date: 02/11/2025

      I accept the business's response to resolve this complaint.

      Regards,

      ******* *****

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      APCO installed my entry door on September 24, 2024. I complained about problems with the door installation on September 25. It is now October 7 and I am still waiting for APCO to contact me regarding the problems.The problems are:1) The keypad only unlocks the latch but not the deadbolt. This is not the configuration I purchased. I need the keypad to unlock both the latch and the deadbolt.2) The latch set is obviously crooked.3) The deadbolt is misaligned and the door must be physically leaned on to get the deadbolt to lock.4) There is a loose board on the outside.5) The installer stated he didnt know how to set up the keypad and I should just read the instructions and set it up myself. When the installer left my home, I had no idea if the keypad would work.

      Business Response

      Date: 10/22/2024

      ***** *., APCO's project manager, has contacted Ms. ******** and he is actively working on addressing her concerns. The lock she signed a contract for is not what she wanted, and our supplier, ******, does not offer the lock she would like. Therefore, we found a source for the lock she would like and will supply it at our cost. We greatly apologize for the delay in responding to this complaint. I did not receive a notification from the BBB. I will be working on this tomorrow to see where the breakdown in communication occurred.

      Customer Answer

      Date: 11/03/2024

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 22389097

      I am rejecting this response because: 

      The situation has not been resolved. APCO indicates there is a 6 to 8 week delay in receiving the new lock set. I would prefer this complaint be left open until the situation has been resolved. I need to have the lock set installed and the errors with the previous lock set installation corrected. It's not just the new lock set. The current lock set is crooked and misaligned. I have to shove the door to get the deadbolt to move. It should be aligned correctly.

      Regards,

      ******* *******

      Business Response

      Date: 11/05/2024

      We contacted the vendor of the lock set today just to make sure their lead-time has not changed. They confirmed that we are still on track for a delivery in late December which is roughly 8 weeks from when made the commitment to the homeowner.

    APCO is BBB Accredited.

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