We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Sears Heating & Cooling Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On and off all fall, we would notice that the heat was not on so we tried to adjust the google nest and then the furnace would come on. We thought it was the google nest thermostat and we were going to replace it with a regular thermostat. The problem was getting worse with the cold weather. We called Sears Heating & Cooling on January 9, 2024, because they were the company that installed the new furnace. The technician called and said that water was sitting in the pipe, he could tell by the gurgling sound, and he thinks it is because the pipes are not sloped properly and we will need to open the ceiling so they can see the pipes, at our expense. After talking with the technician, he agreed to cut the inside pipe 2" to add slope to the pipe to see if that would solve the issue. I told him we should not be paying for the call because the furnace is under warranty. The tech did check with his manager and she said they only just hooked the new furnace to the old pipes. I paid the bill because she needed heat! We purchased space heaters so we would not freeze or the pipes in the house. Cutting the pipe did not help so we had SHC come back out on January 15, 2024 and we still had the same problem with water in the pipe which turned off the furnace. The technician stated again that we would have to have someone come in and remove the ceiling so they have access to the pipes and we would have to pay for the removal and the cost of replacing the pipes/or repair. I told him that SHC should have made sure that the piping was adequate for the new furnace and it is not up to the homeowner to make sure the furnace was installed correctly. The home owner hired SHC to install a new furnace that worked properly. We had purchased the house under the conditions that the furnace, air conditioning, hot water tank, garage door and roof be replace new so that we would not have any issues with the systems since they were old. They need to come back and fix the problem at their expense.

    Business Response

    Date: 02/13/2024

    When we quoted this job we noted on the contract that we would be re-using the venting and did discount on the job for that. The main reason being that the vent pipes go above the furnace into a finished space (ceiling) and we would need to cut the drywall to run new venting as it goes up and through the home with the termination roughly 6-8 feet in the air. We did offer to repair the venting however we are not a drywall company so we did advise the customer that we would not repair the drywall once the repair was complete as this is pre-existing issue with the builder of the home.

  • Initial Complaint

    Date:11/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a new air-conditioner replaced in May 2023. While removing the old unit the technician cut the lines of the unit on my concrete driveway. The driveway was only three years old. There were chemical stains that penetrated into the driveway. I called immediately, tech returned but the stains remain. I have contacted them every month and they keep sending the same tech. No one ever follows up with me on the damage to my property. The last I was told they were going to contact someone with expertise in concrete and get back to me. No one has. The damage is still visible. If you say you are insured why hasn't this matter been resolved when you damaged my property?

    Business Response

    Date: 12/11/2023

    We are working with this customer to resolve this complaint.

    Customer Answer

    Date: 12/12/2023

    I accept the business's response ttyry are attempting to resolve this complaint. Weather is the delay at this time. 
    Regards,

    ***** ******

  • Initial Complaint

    Date:05/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am 82 yrs old. I had a furnace installed 5.19.18. The btu on the furnace doesn't heat my house. I have 900 sq feet. I kept changing filters, I could see where air was going over filters. I had an air duct cleaning company come in last winter. The tech told me there was a problem, and I should contact the furnace. I paid $4000 on it and it is creating a problem. I called them, but they did not want to come out.

    Business Response

    Date: 05/06/2022

    Furnace was installed 12-30-2017.  We haven't been out in over 4 years for any kind of work.....customer didn't want to pay our standard service charge of $79.00 to come take a look.   

Sears Heating & Cooling Company is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.